Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
- #93 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and quick action
20 July 2026
Reply from Viva Holidays
Dear Tony,
Thank you for your wonderful review! 😊 We're delighted to hear that you were happy with our communication and the prompt assistance provided. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. ✨
We look forward to helping you again with your future travels! 🌍✈️
Warm Regards,
Team Viva Holidays
Bernina Express
We had an excellent experience booking our Bernina Express package with Pankaj. From the very beginning, he was patient with our responses and took the time to understand exactly what we wanted.
Our itinerary (Zurich to Chur on the Bernina Express, then Tirano and Milan) was organised seamlessly. Everything was taken care of—from flights, hotels, train tickets, and Bernina Express reservations—making the whole process completely stress-free.
Pankaj also went above and beyond by changing our flights to better accommodate our needs. Whenever there was something we weren't happy with, he was always willing to look into alternative options until we found the right one.
We really appreciated his professionalism, patience, and dedication to making sure every detail was just right. We wouldn't hesitate to recommend Pankaj to anyone looking to book a memorable and hassle-free holiday. Thank you for all your help!
5 July 2026
Unprompted review
Reply from Viva Holidays
Dear Sushila,
Thank you for your wonderful review and for choosing Viva Holidays.
We're delighted to hear that Pankaj made your Bernina Express holiday planning smooth and stress-free. It's great to know his patience, professionalism, and dedication helped create an itinerary that met your needs perfectly.
Your kind recommendation means a lot to us. We hope you had an amazing trip and look forward to helping you plan your next holiday.
Warm regards,
Team Viva Holidays
Planning a solo…great customer service
Planning a solo, multi-centre trip can be incredibly daunting, but Bharat made the entire experience stress-free. From the very beginning, he put my mind completely at ease.I was a bit indecisive and kept changing my mind about the hotels, routes, and itinerary details. Despite this, Bharat remained exceptionally patient, accommodating, and helpful throughout the entire planning process. He never rushed me and went above and beyond by even at times only contacting me at times that were convenient for my schedule.If you are a solo traveler looking for a personalised, patient, and highly organised tour operator, I cannot recommend Bharat at Viva Holidays enough!
8 July 2026
Unprompted review
Reply from Viva Holidays
Dear Ketna,
Thank you so much for your wonderful and detailed review! 🌟😊
We're absolutely delighted to hear that Bharat made planning your solo, multi-centre trip such a smooth and stress-free experience. We understand that organizing a personalised itinerary can feel overwhelming, especially when travelling solo, so it's fantastic to know that Bharat's patience, flexibility, and dedication helped put your mind at ease.
Your kind words about his willingness to accommodate your schedule, answer your questions, and help refine your hotels, routes, and itinerary truly mean a lot. We'll be sure to share your wonderful feedback with Bharat—he'll be thrilled to know he made such a positive impact on your travel planning.
Thank you for your recommendation and for choosing Viva Holidays. We hope you have an incredible journey filled with amazing experiences and unforgettable memories! ✈️🌍
Warm Regards,
Team Viva Holidays
Good service
The agent who accommodate me was very helpful. Pankaj answers my questions and provide updates quickly.
8 July 2026
Reply from Viva Holidays
Dear Guest,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Pankaj was able to assist you and provide quick updates while answering all of your questions. Providing helpful, prompt, and reliable service is what we strive for, and your kind words mean a lot to us. 😊
We truly appreciate your support and hope you have an amazing trip! ✈️🌍 If you need any assistance in the future, we're always here to help.
Warm Regards,
Team Viva Holidays
Excellent Customer Service
Vicky assisted me in booking a holiday to Turkey. He was professional and calm whilst listening to all the things I wanted to cover. He gave me plenty of options and I felt assured.
15 July 2026
Unprompted review
Reply from Viva Holidays
Dear Shila,
Thank you for your lovely feedback.
We are delighted to hear that Vicky provided excellent service and helped you plan your Turkey holiday with care and professionalism. We will be sure to share your kind words with him.
Thank you for choosing Viva Holidays. We wish you a wonderful trip and look forward to assisting you again.
Warm regards,
Team Viva Holidays
Pankaj was very efficient and…
Pankaj was very efficient and knowledgeable and guided me through the booking process.
12 July 2026
Reply from Viva Holidays
Dear Alan,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Pankaj was efficient, knowledgeable, and able to guide you smoothly through the booking process. Providing helpful and seamless service is what we strive for, and your kind feedback means a great deal to us.
We truly appreciate you choosing Mystery Vacations and hope you have an amazing trip. We look forward to helping you plan your next adventure!
Best regards,
Team Viva Holidays
Glacier and Bernina Express experience.
Madhav, our Holiday arranger was polite, patient and very accommodating to our needs.
Would recommend to anyone wishing to book a similar experience.
Could not fault, thank you.
11 July 2026
Reply from Viva Holidays
Dear Colin,
Dear Valued Customer,
Thank you so much for your wonderful review! 🌟 We're delighted to hear you had an amazing Glacier and Bernina Express experience and that Madhav provided such polite, patient, and accommodating service. 😊 Your recommendation means a great deal to us. We hope to help you plan another unforgettable adventure soon! 🚆🏔️✨
Best regards,
Team Viva Holidays
Helpful Amit
I am a novice at this kind of thing and Amit was really helpful and patient. He was also quick to get back to me by phone and email.
10 July 2026
Unprompted review
Reply from Viva Holidays
Thank you, Emma! 😊 We're so pleased to hear Amit's patience and prompt communication made the process easier for you. We'll be sure to pass your lovely feedback on to him.
Warm regards,
Team Viva Holidays
Professional service
Easy booking, with phone call follow up with a dedicated person. My dedicated person was Madhav. He was very polite, friendly and nothing was too much trouble. He made the booking process easy & straight forward. Shared relevant information & offered upgrades where relevant with full pricing.
This is the 2nd time of booking with Viva & would definitely use again.
9 July 2026
Reply from Viva Holidays
Dear Alison,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Madhav made your booking experience smooth and straightforward. It's fantastic to know that he was polite, friendly, and took the time to explain everything clearly while providing the information and upgrade options that best suited your needs. 😊
We're especially grateful that you've chosen to book with Viva Holidays for a second time. Your continued trust and support mean the world to us, and we look forward to helping you plan many more memorable holidays in the future! ✈️🌍
Warm Regards,
Team Viva Holidays
Vaibhav Was excellent
Vaibhav Was excellent he found us the perfect holiday everything was so well explained and details sent were great.
9 July 2026
Unprompted review
Reply from Viva Holidays
Dear Mrs Wilcox,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Vaibhav helped you find the perfect holiday and made the entire booking process so easy. It's great to know that everything was clearly explained and that the details provided met your expectations. 😊
We'll be sure to pass along your kind words to Vaibhav. Thank you for choosing Viva Holidays, and we hope you have an amazing holiday! ✈️🌴
Warm Regards,
Team Viva Holidays
Bernina express booking
I wanted to take the time to Write a review about my booking experience this last couple of days.
I had the pleasure of dealing with Bharat Manvatkar throughout my booking.
I have booked a surprise trip for my husband and myself on the Bernina express.
Bharat was patient,extremely helpful and made my booking experience extremely easy.
He included,flights,trains,hotel accommodation and helped me get the best deal for our trip.
Thanks again Bharat,it was a pleasure dealing with you.
Kind regards.
Linda Blackburn
8 July 2026
Unprompted review
Reply from Viva Holidays
Dear Linda,
Thank you so much for taking the time to share your wonderful experience, Linda! 🌟
We're delighted to hear that Bharat provided you with such patient, helpful, and attentive service throughout your booking. It's fantastic to know he made the process smooth and assisted you in arranging your flights, train journey, hotel accommodation, and securing the best deal for your surprise Bernina Express trip. 🚆✈️🏨
Your kind words will certainly be shared with Bharat, and we're sure they'll mean a great deal to him. We hope you and your husband have an unforgettable holiday and create many wonderful memories together! 😊
Warm Regards,
Team Viva Holidays
I was dealt with great interest
I was dealt with great interest. My choices were considered and I was given a very good package
7 July 2026
Unprompted review
Reply from Viva Holidays
Dear Customer,
Thank you so much for your wonderful review! 😊 We're delighted to hear that you felt well looked after and that your preferences were carefully considered. It's great to know we were able to help you find a holiday package that suited your needs. We truly appreciate your kind words and look forward to assisting you with your next getaway! ✈️🌍
Warm Regards,
Team Viva Holidays
Amazing- Vaibhav was very patient and…
Amazing- Vaibhav was very patient and worked with me very systematically to design a package holiday which was tailored to my needs! Thank You!
8 July 2026
Unprompted review
Reply from Viva Holidays
Dear Mohamed,
Thank you so much for your amazing review! 🌟 We're delighted to hear that Vaibhav was patient and took the time to create a holiday package tailored to your needs. 😊 Your kind words mean a lot, and we hope you have a fantastic trip. We look forward to helping you plan your next adventure! ✈️🌍
Best regards,
Team Viva Holidays
This was my first experience booking…
This was my first experience booking with Viva. Bikram helped me all the way through in booking this holiday and getting the best prices and hotels.
We came back after the holiday yesterday. It was an amazing holiday. I am so glad I booked it through Viva and Bikram.
I’ll definitely book my next one through this company!
Thank you!!
1 July 2026
Unprompted review
Reply from Viva Holidays
Dear Prasanthi,
Thank you so much for your wonderful 5-star review! 😊 We're thrilled to hear that your first experience booking with Viva Holidays was such a positive one.
It's fantastic to know that Bikram was able to support you throughout the booking process, helping you find the best prices and hotels, and that your holiday exceeded your expectations. We'll be sure to share your kind words with him—he'll be delighted to hear your feedback. 🌟
We're so pleased you had an amazing trip, and we truly appreciate your trust in Viva Holidays. We look forward to helping you plan your next adventure! ✈️🌍😊
Kind Regards,
Team Viva Holidays
Budapest And Prague Holiday
I recently booked a 5-night Prague and Budapest holiday for October 2026 with Viva Holidays. My experience was excellent. Deepmala was incredibly helpful throughout the entire booking process. She listened carefully to my requirements and planned the itinerary exactly as I wanted, making everything convenient and hassle-free. Her patience, professionalism, and attention to detail made the whole experience smooth and enjoyable. I truly appreciate her support and would highly recommend both Deepmala and Viva Holidays.
7 July 2026
Unprompted review
Reply from Viva Holidays
Dear Rums,
Thank you so much for your wonderful 5-star review! 😊 We're delighted to hear that you had such a positive experience booking your Budapest and Prague holiday with Viva Holidays.
We'll be sure to share your kind words with Deepmala. She'll be thrilled to know that her patience, professionalism, and attention to detail helped make your booking experience smooth, enjoyable, and tailored to your needs. 🌟
Your recommendation means a great deal to us. We hope you have an incredible trip in October 2026, creating unforgettable memories in both Prague and Budapest! ✈️🌍
Thank you for choosing Viva Holidays, and we look forward to assisting you with your future travels. 😊
Kind Regards,
Team Viva Holidays
Vaibhav was so helpful and…
Vaibhav was so helpful and communication was easy. I sent multiple changes and queries and he responded answering all questions. This is the second time using Viva and we've been happy each time. Will recommend 👌
6 July 2026
Unprompted review
Reply from Viva Holidays
Dear Emma,
Thank you so much for your wonderful review! 😊 We're delighted to hear that Vaibhav was able to assist you with all of your questions and accommodate the changes to your booking with clear and prompt communication.
It's especially rewarding to know that this is your second time travelling with Viva and that you've had a great experience on both occasions. Your continued trust and recommendation mean a great deal to us. 🌍✈️
We truly appreciate your support and look forward to helping you plan your next adventure. Thank you for choosing Viva! 💙
Kind Regards,
Team Viva Holidays
We booked a train trip to Sitzerland
We booked a train trip to Sitzerland. Our agent could not have been more helpul. He explained everthing carefully gaveme some tips and talked through alternatives. He used his experiebce to get ourholiday off to a great start. He contacted us quickly to explain any cahnges to the itenary and bagged us some upgrades.
Thanks Harsa
3 July 2026
Unprompted review
Reply from Viva Holidays
Hi Mr Alexander,
We're so pleased to hear you enjoyed your Switzerland train holiday! 🚆🇨🇭 Thank you for your kind words about Harsa. It's wonderful to know his advice, clear communication, and attention to detail helped make your trip a great experience from the very start.
We truly appreciate your feedback and look forward to helping you plan your next adventure! ✈️😊
Warm regards,
Team Viva Holidays
Amit was of great help booking this…
Amit was of great help booking this holiday. Not being 100% internet savvy, I was helped through the booking process with patience.
4 July 2026
Unprompted review
Reply from Viva Holidays
Dear Peter,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Amit was able to assist you throughout the booking process with patience and care. We understand that booking online can sometimes feel overwhelming, and we're pleased that he made the experience simple and stress-free for you.
Your kind words and appreciation mean a great deal to us. We'll be sure to pass your lovely feedback on to Amit, who will be thrilled to know he made a positive difference. 😊
We truly appreciate your trust in us and look forward to helping you create many more wonderful holiday memories in the future. ✈️🌴
Warm Regards,
Team Viva Holidays
Great service
The holiday was great but the best bit was that every time any of our group called Viva… every single agent was very polite and helpful. Would definitely recommend them
3 July 2026
Reply from Viva Holidays
Dear Daksha,
Thank you for your kind review! 😊
We're delighted to hear you had a great holiday and that our team provided polite and helpful service every time you contacted us. Your recommendation means a lot to us and motivates us to continue delivering excellent customer service. ✈️🌴
We look forward to helping you plan your next holiday!
Warm regards,
Team Viva Holidays
Vicky was very patient and helpful
Vicky was very patient and helpful. All questions answered and happy to help in any way he could.
2 July 2026
Unprompted review
Reply from Viva Holidays
Dear Jeanette,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vicky was patient, helpful, and took the time to answer all of your questions. Providing exceptional customer service and ensuring our customers feel supported throughout their booking journey is always our priority. ✈️✨
Your kind words mean a great deal to us, and we'll be sure to share your lovely feedback with Vicky. Thank you for choosing Viva Holidays. We hope you have a fantastic holiday filled with unforgettable memories!
Warm Regards,
Team Viva Holidays
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