Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
Company replied
Company details
- #91 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not as advertised
Needed twin beds. Was sold an ‘add-on’ package totalling £300 extra pp meaning we paid just under £2,000 for a four-night trip (package extras included breakfasts).
Arrived at hotel in one place who stated that “Viva always does this - we don’t have twin beds”.
Viva refused to refund additional payment arguing incorrectly that my contract was with the hotel - then started ghosting my emails.
Update: following VIVA response here (not to my last email which they have not responded to). As I informed VIVA, the hotel said they were raising the issue with VIVA as they had told VIVA ‘many times’ that they do not have twin rooms, and the only twin beds they had were in a disability compliant standard room in the basement - so as we were on a tight schedule (4 nights, 4 different towns, 2 countries) I raised it 3 days later - which is nevertheless well within my statutory consumer rights.
12 March 2026
Unprompted review
Reply from Viva Holidays
Dear Ms. Richards,
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and regret the frustration caused.
We would like to clarify that, as per our booking records and the documentation shared with you prior to travel, a Twin Queen Bed Room was requested and confirmed with the hotel. This room category typically indicates two separate beds, and the same was clearly outlined in your confirmation and hotel voucher. At no stage was the package or add-ons misrepresented.
We understand your concern regarding the bed configuration provided upon arrival. However, as the room type was correctly reserved and confirmed from our end, the final room allocation is managed by the hotel property. In such situations, we always encourage customers to contact us immediately using the emergency support details provided in the travel documents so that we can intervene in real time and work with the hotel to resolve the issue promptly.
Our records indicate that we did not receive any communication during your stay regarding this matter, which unfortunately limited our ability to assist you while you were in resort. Had we been informed, we would have made every effort to arrange a suitable resolution, such as requesting a room change or exploring alternatives.
We would also like to reassure you that we have remained responsive to your emails and have provided detailed explanations based on our booking records. We certainly have not intended to disregard your concerns.
That said, we have already raised this matter with our hotel supplier to understand why the bed configuration provided upon arrival did not align with the confirmed Twin Queen Bed Room. We are currently awaiting the outcome of their investigation and will review any findings accordingly, and we will share the update with you as soon as it becomes available.
We sincerely regret any inconvenience caused and appreciate your feedback, as it helps us improve our services.
Kind regards,
Team Viva Holidays
Our rep diya was excellent and met our…
Our rep diya was excellent and met our requests we had to make several changes to our holiday but nothing was to much trouble for diya .we were kept informed at every stage and I would highly recommend diya for any holiday requests
29 March 2026
Unprompted review
Reply from Viva Holidays
Dear Dave,
Thank you so much for your wonderful feedback 😊
We’re delighted to hear that Diya provided excellent service and was able to accommodate all your requests with ease. It’s great to know that even with multiple changes, everything was handled smoothly and you were kept informed at every stage ✨
Your recommendation truly means a lot to us, and we’ll be sure to pass on your kind words. We look forward to assisting you again with your future holiday plans ✈️😊
Kind Regards,
Team Viva Holidays
Harsha was excellent with the…
Harsha was excellent with the organisation of our trip planned for Milan and the Bernina Express, hopefully the holiday will be as good as the booking experience.
26 March 2026
Unprompted review
Reply from Viva Holidays
Dear David,
Thank you so much for your kind words and for taking the time to share your experience! 😊 We’re delighted to hear that Harsha was able to make the booking process for your Milan and Bernina Express trip smooth and enjoyable.
We truly hope your holiday is just as wonderful as your planning experience and that you have an unforgettable time on this beautiful journey. 🚆✨
Warm regards,
Team Viva Holidays
Madhav took his time in giving us a…
Madhav took his time in giving us a group booking.
He was very patient with us oldies. That’s why we booked with him.
Gave us what we really wanted.
We will come back for sure for our next hols.
25 March 2026
Reply from Viva Holidays
Dear Laxmi,
Thank you so much for your lovely feedback! We’re delighted to hear that Madhav took the time to assist you with your group booking and made the experience comfortable and enjoyable. His patience and dedication truly make a difference, and we’re so glad he could help you get exactly what you were looking for ✨
It means a lot to know that you chose to book with us because of his support, and we’re thrilled to hear you’ll be coming back for your next holiday 🌍✈️
We look forward to assisting you again soon!
Kind Regards,
Team Viva-Holidays
We just wanted to express our heartfelt…
We just wanted to express our heartfelt thanks to Diya for all her incredible support during this difficult time. Rebooking my trip amid the situation in the UAE would have been so stressful, but Diya's patience, clarity, and care made all the difference. Thank you so much for everything Diya, you are wonderful 🥰
24 March 2026
Unprompted review
Reply from Viva Holidays
Dear Claire,
Thank you so much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We’re especially pleased to hear that Diya was able to support you during such a challenging time. Rebooking travel plans in uncertain situations can be stressful, and it means a lot to know that her patience, clear communication, and care helped make the process smoother for you. 😊✈️
Your words will certainly be shared with Diya—she will be delighted to know she made a positive difference. Thank you once again for your trust in us, and we wish you safe and pleasant travels ahead. 🌍
Warm regards,
Team Viva Holidays
Very helpful shout out to all the staff…
Very helpful shout out to all the staff and who assisted me to book my holiday Pankaj.
21 March 2026
Reply from Viva Holidays
Dear Mary,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you found our team helpful throughout your booking experience. A special shoutout to Pankaj for assisting you—he’ll be thrilled to hear your kind words! 🙌
Wishing you an amazing holiday, and if you need anything further, we’re always here to help ✈️🌴
Kind Regards,
Team Viva Holidays
Nikhil was great in organising our trip…
Nikhil was great in organising our trip to Venice & Rome so that everything was as seamless as possible, great 4 star hotels at both locations which were in very easy reach for publuc transport and pre-booked train tickets from Venice to Rome. Really enjoyable trip and would be very happy to book again
7 March 2026
Unprompted review
Reply from Viva Holidays
Dear Sandra,
We’re delighted to hear that Nikhil made your trip to Venice & Rome so seamless and enjoyable 🇮🇹✈️ From well-located 4-star hotels to smooth train arrangements, it’s wonderful to know everything came together perfectly for your journey. 🚆🏨
Your kind words truly mean a lot to us, and we’re thrilled that you had such a great experience. We’d be more than happy to assist you again with your next adventure! 🌍💙
Warm regards,
Team Viva Holidays
Rahul…
Rahul has made the booking process very easy, he has been prompt with responses to my questions but never pushy for me to confirm the booking. I can only hope the actual trip goes as smoothly.
Thank you Rahul and Viva holidays, I will be back and would recommend your company to anyone.
21 March 2026
Unprompted review
Reply from Viva Holidays
Dear Chantelle,
We’re delighted to hear that Rahul made your booking process smooth and stress-free. His prompt responses and no-pressure approach truly reflect the level of service we aim to provide. 💼💙
It’s fantastic to know you felt comfortable throughout the process, and we’re confident your trip will be just as seamless and enjoyable! ✈️🌍
Your recommendation means a lot to us, and we look forward to assisting you again in the future. 🌟
Warm regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Andrea,
We’re delighted to hear that Pankaj was very helpful during your experience. Providing friendly and supportive service is what we aim for, and it’s wonderful to know we delivered just that! 💼💙
We truly appreciate you taking the time to share your thoughts—it means a lot to us! 🌟
Warm regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Fiona,
Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly, helpful, and proactive in offering you a range of alternatives to suit your needs 😊
It’s especially great to know that Harsha made a positive impression and provided you with excellent support throughout your experience. We’ll be sure to pass along your kind words to him—recognition like this truly means a lot to our team 🌟
We really appreciate you taking the time to share your experience and hope to assist you again with your future travel plans.
Warm regards,
Team Viva Holidays
All my questions are all answered
All my questions are all answered. Very accommodating his name is Pankaj. He is patient as well.
20 March 2026
Unprompted review
Reply from Viva Holidays
Dear Mary,
Thank you so much for your kind feedback. We’re delighted to hear that all your questions were answered and that you found our service accommodating and supportive throughout 😊
It’s wonderful to know that Pankaj’s patience and helpful approach made your experience a positive one. We will be sure to share your appreciation with him—he’ll be very pleased to hear your kind words 🌟
We truly value your support and look forward to assisting you again in the future.
Warm regards,
Team Viva Holidays
Kritika was extremely helpful and kept…
Kritika was extremely helpful and kept me updated regarding my holiday trip. She was able to solve any queries I had she had a lovely manner in dealing with my requests. Thank you
20 March 2026
Unprompted review
Reply from Viva Holidays
Dear Mary Esson,
Thank you so much for your wonderful feedback! 😊
We’re absolutely delighted to hear that Kritika was able to support you so effectively and keep you well informed throughout your holiday planning. Providing prompt assistance and a friendly, attentive service is exactly what we strive for, and it’s lovely to know Kritika made such a positive impression. ✨
Your kind words truly mean a lot to us, and we’ll be sure to pass on your appreciation to her. 💙
We look forward to helping you plan many more memorable trips in the future! 🌍✈️
Warm regards,
Team Viva Holidays
Madhav Thacker very helpful and professional
Madhav Thacker was extremely helpful in linking us in with a friend's existing holiday. He was friendly and professional and helped immensely
19 March 2026
Reply from Viva Holidays
Dear John,
Thank you so much for your kind words 😊
We’re really glad to hear that Madhav was able to assist you so well. It’s great to know that he made the process of linking your booking with your friend’s holiday smooth and hassle-free.
Providing friendly, professional, and efficient service is always our priority, and your feedback truly means a lot to us 🙌
We’ll be sure to pass along your appreciation to Madhav—he’ll be delighted to hear this!
If there’s anything else we can assist you with, please don’t hesitate to reach out ✨
Wishing you a wonderful holiday ahead 🌴✈️
Kind Regards,
Team Viva Holidays
Excellent services and prices
Excellent services and prices
It was my first time to book our holidays in Rome,Florence and Venice Italy with Viva Holidays. Very good and affordable price ever.
Pragya was very helpful in terms of arranging our Itinerary. Even though I have so may questions, she listens carefully and gives me good response.
Pragya has good attitude toward customers. She's lovely and has a lot of patience towards me.
Looking forward to our holiday. Thank you Pragya and Viva Holidays xx
18 March 2026
Unprompted review
Reply from Viva Holidays
Dear Mr. Viajar,
Thank you so much for your wonderful feedback, MR VIAJAR! 😊 We’re delighted to hear that your first booking experience with Viva Holidays was a great one and that you found our services and pricing affordable. ✨
It’s fantastic to know that Pragya was able to assist you so thoroughly—answering all your questions with patience and care while helping you plan your itinerary for Rome, Florence, and Venice. 🇮🇹💙 She’ll be so happy to hear your kind words!
We truly appreciate your trust in us and are excited for your upcoming holiday. Wishing you an amazing trip, and we look forward to assisting you again in the future! 🌍✈️
Warm Regards,
Team Viva Holidays
Harsha and Viva Holidays helped my wife…
Harsha and Viva Holidays helped my wife and I book a 6 days holiday in Rome, Florence and Venice. The process was thorough and professionally explained with sufficient time to consoder the options on offer. Overall a very pleasant and satisfying experience; would thoroughly recommend both Harsha and Viva Holidays
18 March 2026
Unprompted review
Reply from Viva Holidays
Dear Pete,
Thank you so much for your wonderful feedback, Pete! 😊 We’re delighted to hear that Harsha and the Viva Holidays team were able to assist you and your wife in planning your 6-day trip across Rome, Florence, and Venice. 🇮🇹✨
It’s great to know that the process was thorough, well-explained, and gave you enough time to consider all the options comfortably. Providing a smooth and satisfying experience is exactly what we strive for! 💙
We truly appreciate your recommendation and look forward to helping you plan another memorable getaway in the future! 🌍✈️
Warm Regards,
Team Viva Holidays
Kritika was great when we booked our 10…
Kritika was great when we booked our 10 night, multi city American holiday. Very patient as we worked out the details and changed the quote a few times to make sure it was perfect! Looking forward to going in October 🇬🇧🇺🇲
15 March 2026
Reply from Viva Holidays
Dear Adele,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Kritika was able to assist you so well while planning your 10-night multi-city American holiday. Our team always aims to provide patient and personalized service, so it’s great to know she could help refine the details and adjust the quote until everything was just perfect for you. ✨
We truly appreciate you taking the time to share your experience, and we’re very excited for your upcoming trip in October. We hope you have an amazing holiday filled with fantastic memories! 🌎✈️
Warm Regards,
Team Viva Holidays
Great Customer Service and Prices!
Working with Jatin these last few months planning a trip to Italy has been excellent. His adaptiveness and being able to work swiftly on questions, itinerary changes and locking in everything has been great.
The price came out really competitive and we are really looking forward to this trip now. We would not have been able to plan this and lock it in without this support. Highly recommended Jatin and the the team at Viva Holidays.
13 March 2026
Unprompted review
Reply from Viva Holidays
Hi Alun,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jatin and the Viva Holidays team could make your Italy trip planning smooth, swift, and enjoyable. 😊 It means a lot to us that you found the pricing competitive and our support helpful in locking everything in.
We can’t wait for you to experience your trip—Italy is going to be amazing! 🇮🇹✈️
Warm regards,
Team Viva Holidays
This is the first time we have booked…
This is the first time we have booked with Viva and we were a little nervous. Amit could not have been more helpful. He was kind, helpful and very patiently guided us through the booking process.
13 March 2026
Unprompted review
Reply from Viva Holidays
Dear Malcolm,
We’re delighted to hear that your first booking experience with Viva was a positive one. It’s completely natural to feel a little nervous when booking with a new company, and we’re very glad that Amit was able to make the process smooth and reassuring for you. Your kind words about his patience, helpfulness, and guidance truly mean a lot to us. 🌟
We sincerely appreciate you taking the time to share your experience, and we look forward to helping you plan many more memorable trips in the future! ✈️🌍
Warm regards,
Team Viva Holidays
First time using Viva Holidays and I am…
First time using Viva Holidays and I am very pleased with the result. Prince was very helpful in securing my holiday and altered itinerary to suit our needs. He was very professional, patient and guided me through the booking process.
11 March 2026
Unprompted review
Reply from Viva Holidays
Dear Pat,
Thank you so much for sharing your wonderful feedback! 😊
We’re delighted to hear that your first experience with Viva Holidays was a positive one. It’s great to know that Prince was able to assist you in securing your holiday and adjusting the itinerary to better suit your needs.
Providing professional, patient, and helpful guidance throughout the booking process is something our team truly strives for, and your kind words mean a lot to us. We will be sure to pass along your appreciation to Prince. ✨
We hope you have a fantastic holiday and create many amazing memories. If you ever need assistance with future trips, we’ll be more than happy to help! ✈️🌍
Kind regards,
The Viva Holidays Team
Amsterdam
I have just booked an Amsterdam trip with Nikhil @Viva holidays. Excellent service with the booking. Just looking forward to the trip now
12 March 2026
Unprompted review
Reply from Viva Holidays
Dear Sandra,
Thank you for sharing your feedback! 😊
We’re delighted to hear that you had an excellent booking experience with Nikhil while arranging your trip to Amsterdam. Our team always strives to provide smooth and helpful service, and your kind words truly mean a lot to us.
We hope you have an amazing time exploring Amsterdam and enjoy every moment of your trip! ✈️🌷
If you need any assistance before your departure or for future travel plans, please feel free to reach out.
Kind regards,
The Viva Holidays Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.