Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
- #91 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful and knowledgeable
Vicky was very helpful and willing to adjust the holiday to meet our requirements.
18 April 2026
Unprompted review
Reply from Viva Holidays
Dear Emma,
Thank you for your kind review! 😊
We’re delighted to hear that Vicky was extremely helpful and knowledgeable while assisting you. It’s great to know they were able to adjust the holiday to meet your requirements ✨✈️
We truly appreciate your feedback and look forward to helping you plan another amazing trip in the future! 🌍
Best Regards,
Team Viva Holidays
Vaibhav was very professional
Vaibhav was very professional , going above and beyond to arrange our booking . To top it off the price was amazing !!!. Highly recommend
17 April 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you for your fantastic review! 😊
We’re delighted to hear that Vaibhav provided such professional service and went above and beyond to arrange your booking ✨ It’s even better to know you were happy with the price too!
We truly appreciate your recommendation and will be sure to share your kind words with Vaibhav. We look forward to assisting you again soon! 🌍✈️
Best Regards,
Team Viva Holidays
Viva 5 day break to Norway
The attention to detail looking for the best outcomes for us was exceptional. It made me feel we were real people not just a sales pitch. Praful and Nikhil were so attentive and gave good advice. Looking forward to our holiday and updating our experience when we get back. Oh and great value for money too !
16 April 2026
Unprompted review
Reply from Viva Holidays
Dear Alycia,
Thank you so much for your fantastic review! 😊
We’re delighted to hear that our attention to detail and focus on finding the best outcomes made you feel valued throughout the booking process—that’s exactly what we strive for ✨
It’s wonderful to know that Praful and Nikhil were attentive and provided helpful advice along the way.
We’re glad you found great value in your trip, and we hope you have an amazing time in Norway. We look forward to hearing all about your experience when you return! 🌍✈️
Best Regards,
Team Viva Holidays
Personalised service
Personalised service which was efficient from the initial enquiry when Pankaj got back to me. Pankaj dealt with any question or query in a professional manner giving various options and resolving any queries.
15 April 2026
Reply from Viva Holidays
Dear Customer,
Thank you for your wonderful review! 😊
We’re delighted to hear that you experienced personalised and efficient service right from your initial enquiry. It’s great to know that Pankaj was professional, responsive, and able to provide you with clear options while resolving all your queries ✨
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
I have recently booked a lifetime…Bikram
I have recently booked a lifetime experience holiday with Viva Holidays and Bikram who dealt with my booking was a fantastic Superstar he advised me and was more importantly very Patient definitely use Viva the next holiday
14 April 2026
Unprompted review
Reply from Viva Holidays
Thank you, Giovanni, for your fantastic review! 😊
We’re delighted to know your holiday booking experience was such a memorable one. It’s great to hear that Bikram’s support and patience helped make the process smooth and enjoyable ✨
Your recommendation truly means a lot to us, and we can’t wait to assist you again with your next getaway 🌍✈️
Warm regards,
Team Viva Holidays
I Am A Human Not A Robot😄
I Am A Human Not A Robot😄
Talking with your representative was helpful and ironed out any questions at the point of browsing and booking.
Having choices to upgrade laid out clearly and no pressure.
Felt confident booking and reassured I could ask more questions anytime
14 April 2026
Reply from Viva Holidays
Dear Jane,
Thank you so much for your wonderful review! 😊
We’re really glad to hear that your experience with our representative was helpful and made the browsing and booking process smooth for you. It’s great to know that you felt comfortable exploring the upgrade options without any pressure and that everything was clearly explained.
Your confidence and reassurance mean a lot to us, and we’re always here if you have any more questions or need assistance in the future ✨
Warm regards,
Team Viva Holidays
Easy to deal with
Easy to deal with. Very polite and friendly.
Always replied when we had questions.
Decent alternative options where also appreciated
3 February 2026
Unprompted review
Reply from Viva Holidays
Dear Matthew,
We’re really pleased to hear that you found our team easy to deal with and appreciated the polite and friendly support throughout your experience. It’s great to know we were able to respond promptly to your questions and provide suitable alternative options when needed ✨
We truly value your feedback and will continue striving to make your next experience even better!
Warm regards,
Team Viva Holidays
Very helpful and professional service…
Very helpful and professional service from Deep who found us a great holiday at a great price!
11 April 2026
Unprompted review
Reply from Viva Holidays
Dear Jennifer,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Deep provided you with such helpful and professional service, and that he was able to find you a great holiday at an excellent price.
We’ll be sure to share your kind words with him—he’ll truly appreciate it! ✨
Warm Regards,
Team Viva Holidays
Very good service with late hours to…
Very good service with late hours to help with a booking
6 April 2026
Reply from Viva Holidays
Dear Tony,
Thank you so much for your kind words! 😊
We’re really glad to hear you had a great experience and that our team was able to assist you, even during late hours. Providing flexible and reliable support is something we truly strive for.
We appreciate your feedback and look forward to helping you again in the future! ✨
Kind Regards,
Team Viva Holidays
Hotels were nice but way out of city…
Hotels were nice but way out of city centres, I did request that they were walking distance from Rome, Florence and Venice city centres, but this was not the case, we had to take public transport for around 1/2 hour plus waiting time on bus stop. The hotel in Venice was way out, bus and tram, not just 10 minutes on tram as Viva holidays mentioned. So if you don’t mind using quite a lot of public transport then go for it, but don’t book tours very early in the morning because you might not make it and will lose the money.
2 April 2026
Unprompted review
Reply from Viva Holidays
Dear Veronica,
Thank you for taking the time to share your feedback.
We’re pleased to hear you found the hotels nice, although we’re sorry the locations did not meet your expectations.
The hotels included within this package were detailed in advance of booking, including names, addresses, and review links, so customers could review the proposed accommodation before confirming. As with many city-break packages, hotels may be located outside the main tourist centres in order to offer a better overall package price while still providing access by public transport.
We appreciate that transport times affected your experience, particularly when planning early tours, and we are sorry for the inconvenience caused.
Your comments are valuable and will be shared internally as we continue to review our packages and hotel selections.
Kind regards,
Team Viva Holidays
Pankaj made this experience very…
Pankaj made this experience very smooth. I will be using Viva again!
7 April 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Pankaj made your experience smooth and enjoyable. Your kind words truly mean a lot to us, and we’re so glad we could assist in making your journey seamless.
We look forward to helping you plan your next trip with Viva Holidays! ✈️
Warm Regards,
Team Viva Holidays
Great communication from Harsha nothing…
Great communication from Harsha nothing was to much trouble. Tailor made my hoilday to my exact idea. Would highly recommend
4 April 2026
Unprompted review
Reply from Viva Holidays
Dear Anthony,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had such a positive experience and that Harsha was able to tailor your holiday exactly to your vision. Your kind words truly mean a lot, and we’ll be sure to pass along your appreciation. 🌟
Thank you as well for your recommendation—it really means the world to us!
Warm Regards,
Team Viva Holidays
Very helpful and responsive.
Very helpful and responsive.
Ankita found us a great break and understood our needs well
29 March 2026
Unprompted review
Reply from Viva Holidays
Dear Charlotte,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had a positive experience and that Ankita was able to find a break that perfectly suited your needs. Your appreciation truly means a lot to us, and we’ll be sure to pass on your lovely feedback to her. 🌟
We look forward to helping you plan many more memorable trips in the future! ✈️🌍
Warm Regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Tracey,
Thank you so much for your kind words! 😊 We're thrilled to hear that you found exactly what you were looking for. 🙌 Your feedback truly means a lot to us, and we're always here to help whenever you need it. 💙✨
Best Regards,
Team Viva Holidays
Deep star of the day
Everything was good Deep was so helpful and patient with me as I know I'm not great with the computer but she was calm and very helpful she listened to what we wanted and changed things to suit us
3 April 2026
Unprompted review
Reply from Viva Holidays
Dear Paul,
Thank you so much for your kind words! 🌟💻 We're thrilled to hear that Deep was patient, helpful, and made things work perfectly for you. 🙏😊 Your feedback means a lot!"
Best Regards,
Viva Holidays
Diya is great person & valuable of …
Diya is great person & valuable of your company.
She’s accommodate what’s we want, very quick replied our questions. We are happy with her service.
2 April 2026
Unprompted review
Reply from Viva Holidays
Dear Christine,
Thank you for your kind words! 🌟🙏 We’re so glad Diya could assist you quickly and accommodate your needs. 😊 Your feedback means a lot to us!
Best Regards,
Viva Holidays
Great communication
Great communication, i had lots of different requests, they come back with many options, in a quick turn around, would deffo use again
2 April 2026
Unprompted review
Reply from Viva Holidays
Dear Paul,
Thank you for your kind words! 😊
We’re thrilled to hear that our team was able to provide quick turnaround and multiple options to meet your requests ⚡📋. Your satisfaction is our priority, and we’re delighted you’d choose to use our services again ✈️🌟.
We look forward to assisting you with your future plans! 🙌
Best Regards,
Team Viva Holidays
Highly recommended
I had a great experience booking my trip to the Baltic Capitals through Ankita at Viva Holidays. She took the time to understand what I wanted, suggested options that matched my budget, and handled the details quickly and clearly. Communication was prompt throughout, and any questions I had were answered in a way that made the whole process easy and stress-free. I’d happily use Ankita again, and would recommend her to anyone looking for well-organised travel planning.
• Helpful, knowledgeable recommendations
• Clear pricing and straightforward booking process
• Quick responses and proactive updates
24 March 2026
Unprompted review
Reply from Viva Holidays
Dear Katherine,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had such a great experience booking your Baltic Capitals trip with Ankita. It’s fantastic to know that her recommendations, clear communication, and attention to detail helped make the process smooth and stress-free for you.
Your kind words about her knowledge, responsiveness, and dedication truly mean a lot to us. We’ll be sure to pass along your appreciation to her! ✨
Thank you as well for your recommendation—we really appreciate your support and look forward to helping you plan another amazing trip in the future.
Warm Regards
Team Viva Holidays
Our Italian holiday
It was a stress free and a very efficient experience. The travel agent Nikhil has been very professional, patient and friendly, I would highly recommend him.
31 March 2026
Unprompted review
Reply from Viva Holidays
Dear Marian,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your Italian holiday booking experience was stress-free and efficient 🇮🇹✈️
It’s wonderful to know that Nikhil was professional, patient, and friendly throughout the process. We’ll be sure to pass along your appreciation to him 🙌
Your recommendation truly means a lot to us, and we wish you an amazing and memorable trip! 🌟😊
Kind Regards,
Team Viva Holidays
Great customer support
Having decided that we liked the look of a holiday but it wasn't long enough,so enquired as to extra days to be added,this was done by Vaibhav who put the whole package together,and then phone contact to finalise the details and sort out the deposits.
At not point was I pushed about extras just an ease about booking a holiday
Will definitely use these again!
1 April 2026
Unprompted review
Reply from Viva Holidays
Dear Craig,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had such a smooth and comfortable booking experience. It’s great to know that Vaibhav was able to tailor your holiday by adding extra days and putting together the perfect package for you ✈️🌍
We’re especially pleased that you felt at ease throughout the process with no pressure—this is exactly the experience we aim to provide to all our customers 🙌
Your kind words truly mean a lot to us, and we’re thrilled to hear you’ll be booking with us again! 😊
Wishing you an amazing holiday and we look forward to assisting you in the future 🌟
Kind Regards,
Team Viva Holidays
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