It was quick, but moving the tickets to the correct app wasn't as easy as I thought it would be. It was hard to find where they ended up (they are in my LiveNation/Ticketmaster account now). It is u... See more
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Review summary
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Reviews shaping this summary
Didn’t like adding another app to my phone in order to receive the tickets or you would have received a 5
Company replied
Annoying I can't add it to my Apple wallet from this app and I had to download a separate app too
Company replied
Seller did not reveal exact seat numbers until sale was completed. Otherwise was 5 Star
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
113k reviews
Asks customers to review
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Even though there was a different Name on the Ticket I got in!
I got another Ticket for BTS one day prior, got the ticket immediately.
17 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Thank you for your feedback. We'd love to hear more additional comments or suggestions you may have. Please feel free to reach out to us anytime if there is anything specific you'd like to share to help us better understand your experience and improve our service in the future.
I got the ticket
16 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Just bad and slow
17 July 2026
Reply from Vivid Seats
Thank you for your feedback. We'd love to hear more additional comments or suggestions you may have. Please feel free to reach out to us anytime if there is anything specific you'd like to share to help us better understand your experience and improve our service in the future.
Discover an easy and fast way to score…
Discover an easy and fast way to score affordable tickets that fit your budget!
17 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access them. Not all tickets are available for downloading to the wallet app, as many may be required to be scanned directly from the app or transfer link. This process is implemented by the venue as a security measure to help protect your tickets.
The parking I purchased was not…
The parking I purchased was not represented as properly and the valet parking is not at the venue but a block away. I would not have purchased it if that was made more clear on the listing and the map showing the location.
16 July 2026
Reply from Vivid Seats
We take transparency very seriously and can confirm that detailed parking information, including the full address and estimated distance, was provided in the notes section of the listing prior to purchase. We encourage customers to carefully review all the details in the listing before placing an order to ensure the parking options meet their needs.
Misleading Item. ZERO Help
Misleading Item and ZERO help from Vivid Seats.
The listing for a parking pass for an event listed the address of the venue and even showed the location of the event on the map. It was only in a note at the bottom that you had to scroll down and specifically click on did it say that the parking was off site and over 0.5 miles away. Did not realize until after the tickets were purchased. Tried to get a refund and they said there was nothing they could do even despite the very misleading post that misrepresented the location of the parking.
Would not recommend Vivid Seats to anyone
16 July 2026
Reply from Vivid Seats
Thank you for your feedback. We take transparency very seriously and can confirm that detailed parking information, including the full address and estimated distance, was provided in advance in the notes section of the listing. We encourage all customers to carefully review this information before placing an order to ensure the parking options meet their needs.
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi Sean Sheedy, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Thank you for your feedback. As a ticket marketplace, it is normal for the original seller's name to appear on the tickets. Rest assured, this does not affect your entry; as long as the barcodes are scanned at the event, you will be able to gain access without any issues.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
It was easy and painless as long as the…
It was easy and painless as long as the tickets work to get in we will be all set
16 July 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Hi Anthony Ladd, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Easy and fast
16 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
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