Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
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Fantastic I’ve only ever used vivid and…
Fantastic I’ve only ever used vivid and will continue to do so. Thanks yall
7 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thank you for your review! We're glad to hear you found the app easy to use. We appreciate your feedback as we continue working to make the experience even more intuitive. If any questions come up, feel free to reach out. We're happy to help clear up any confusion.
There was no problem purchasing the…
There was no problem purchasing the tickets, but since I’ve purchased, I’ve received many emails. I’ve been trying to download the app and it is not working for me and I was told that I’d be able to print the tickets, but I still haven’t received them although I’ve received many emails. I just find it weird that the tickets wouldn’t be in there.
6 July 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Vivid Seats app. To access them, please download the Vivid Seats app and log in using the same email address associated with your order.
Your tickets should appear in your Vivid Seats account from there. Our team will also send an email with your tickets attached for easier access. Please let us know if any other questions come up!
It was cool but I don't like the…
It was cool but I don't like the reseller tickets & taxes are too high ridiculous.
7 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi Adam Babcock, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
You made me instal the app just to not…
You made me instal the app just to not have the ticked shown there I se no option to put them there and ended resolving the problem on ticketmaster
6 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
User experience very good
6 July 2026
Reply from Vivid Seats
Hi Rocky Felice, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Tickets weee received within minutes of…
Tickets weee received within minutes of completing the transaction. Very smooth process.
7 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Very satisfied I was able to find seats…
Very satisfied I was able to find seats and a good price!
6 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Quick & easy
6 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thanks for sharing your thoughts. We’re sorry to hear if things felt a bit confusing. We’re here to make the experience better, so if there’s anything we can do to help clarify, just let us know.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
The platform was easy to use.
5 July 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Where's my tickets? I paid for them and I don't have them
I bought tickets and I don't have them.. you took my money but you didn't send me my tickets. Why am I waiting for my tickets until the day of the concert
7 July 2026
Reply from Vivid Seats
Hello! Thank you for your message. Your tickets were sent on the same day you made your purchase via email and include a URL link to access them. Please take a moment to carefully review all the emails you’ve received to ensure you’re accessing your tickets correctly. If you encounter any issues or need further assistance, our customer service team is always here to help. We want to make sure you’re all set for the event.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
My tickets aren’t in the app
6 July 2026
Reply from Vivid Seats
Hello! Thank you for your message. Your tickets were sent yesterday via email and include a URL link to access them. Please take a moment to carefully review all the emails you’ve received to ensure you’re accessing your tickets correctly. If you encounter any issues or need further assistance, our customer service team is always here to help. We want to make sure you’re all set for the event.
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