Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
Asks customers to review
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Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Lots of confusing links and a…
Lots of confusing links and a requirement to download the ap. Hopefully this is secure.
7 July 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered as a secure URL link to the email address on file. To access them, simply open the delivery email and click the secure link provided. Your tickets should appear from there.
If you have trouble locating the email, we recommend checking your spam or junk folder as well. Please let us know if any other questions come up!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy to process
7 July 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Hi Rebecca Hefty, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Could have been better with easier…
Could have been better with easier ticket transfers to friends.
7 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Quick and easy
7 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
I received the tickets
I received the tickets. Everything was easy to use better than other platforms that I have used.
7 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
My experience was very good.
7 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
I cant transfer the tickets
7 July 2026
Reply from Vivid Seats
Hi there! Thank you for your review. We understand how important it is to access your tickets seamlessly. We received communication from you, and our customer service team was able to assist you in accessing your tickets. If you need any further help, please don't hesitate to reach out. Our team is always happy to ensure you're ready for the event.
A lot of steps to transfer
7 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
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