Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Got tickets
7 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi Darci in PA , we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
You don’t receive access toThe tickets until that day
I was able to find orchestra seat tickets at a reasonable price.
6 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Will see if tix work
6 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Great ease to purchase the best…
Great ease to purchase the best available seats for your viewing experience
7 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
The tickets took way too long to…
The tickets took way too long to arrive. Scary close to event. Worried not going to get
7 July 2026
Reply from Vivid Seats
We're sorry to hear the delivery timing caused concern. Ticket delivery timelines can vary by event, venue, and seller, and tickets may sometimes arrive closer to the event date. We understand waiting can feel stressful and appreciate your patience.
Customer service was amazing!
7 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy and smooth
7 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Overall good experience
6 July 2026
Reply from Vivid Seats
Hi Customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
We're sorry to hear the app didn't meet your expectations. We appreciate your feedback and are always working to improve the experience. If there was a specific issue you ran into, our support team would be happy to help.
Reply from Vivid Seats
Thank you for your feedback. We can confirm that the section you selected during the purchase process was correctly reflected in your confirmation, and that is the section you received. We recommend carefully reviewing all order details before completing your purchase to ensure that all information is accurate and matches your preferences. This helps prevent any mistakes and ensures you receive the tickets for the section you intend to purchase. If you need further assistance, please don’t hesitate to contact our customer service team.
Upfront pricing and easy to make the…
Upfront pricing and easy to make the purchase. confirmation email was received immediately after buying. Promise to have tickets the day of the show by noon.
7 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
You had the seats I was looking for
You had the seats I was looking for. The site was easy to use and processed quickly. I've used you for other events and have always enjoyed my experiences, no matter where I'm at in this country!
Thank you, VS
7 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi Sarah, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Buying tickets was easy
Buying tickets was easy. Once I accepted them, I noticed my tickets didnt have seating next to each other. So a random person will be sitting between me and my son.
6 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Seems like I bought tickets however…
Seems like I bought tickets however they aren’t available until a later date 🫤. So I do I know if I actually have them.
6 July 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
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