Voiceflex Reviews 173

Great service out of hours.

Thanks so much :)

All of the Technician's at Voiceflex are superb, and especially Lasantha Game Kankanamge. Apart from having a great name, Lasantha always smiles, he is always helpful, very knowledgeable and always willing to help. What more could you ask for? Great people, great service – just great!

Fast response times

OOH Support Team were very quick in responding and investigating my issue to help me come to a further escaltion point outside of their control.

Fantastic service.

Query was responded to in an efficient and timely manner.

I mainly deal with Voiceflex support who I find knowledgeable and very helpful in dealing with my technical enquires in a timely manner.

i required an urgent name change and 2 additional channels added to an account + although we have access to the portal our engineers were all out , so Lasantha picked up my request and the new channels and name change were complete in double quick time .

so all in all i got my query resolved in a timely manner and exactly to what i had requested .

Toby made it so easy for me to navigate my way through every step to getting our systems up and running again. Me and technology are not friends however he was patient every step of the way.
Big shout out of thanks to Toby on behalf of verve display your a legend.

Excellent and responsive support! Will went out of his way to help me with a particularly unusual (not to mention stressful!) technical issue, which was ultimately related to our systems and not Voiceflex.

Number Ports Team are excellent, battle through all the pitfalls and keep you informed all the way along.

We cannot recommend a better partner. Blucando has been using Voiceflex for the past year and has had a great experience.

The services they provide are second to none, and if you require technical support, their support team are amazing.

We can say that, as an MSP, you would not be disappointed in any service you purchase from them.

We have been reselling Voiceflex services for many years, and compared with other providers we use, they are faultless. From the quick support, to their billing which, unlike the majority of service providers in this industry, is always spot on. Well done.

We have been using Voice Flex for over 3 months now. The support and service has been absolutely excellent.

Excellent service and communication. Fast response times and always helpful. I had a particularly frustrating situation recently which Helen helped me deal with and it was resolved relativity pain free with her help. Highly recommend.

Been dealing with Voiceflex for a good number of years, always go above and beyond for us, the porting team work tirelessly to try to resolve issues with some less than favorable wholesalers (won't mention their name here) and always got top notch service, from all the teams we deal with, and an account manager (Emma) who does try to resolve any issues (and you can have a chuckle as well).
Would highly recommend them to anyone in the channel looking to partner.

Brogan has been a great help since becoming involved in a number query for us. She has pushed to get the issue resolved for us and kept us informed all the way. A pleasure to speak with on the phone too! Thank you!

Receive prompt responses to requests, help with moving numbers to ensure end users have a timely and seamless experience.

Easy to use portal

Thanks to the Porting Team (Sean & Steven) for helping to identify and finding a solution to porting several legacy telephone numbers for my Customer. Persisitence Prevails.

Matt

Brogan was integral to having an end-user get back online as soon as possible after a mix-up on an export.

The gaining provider claimed no port when acceptance and completion were sent by IPEX.

Brogan stepped in and suggested routes to get the customer back into service. The customer themselves was very appreciative of the quick resolution

Amazing service and support from all of the team.