I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have know... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with Voiceflex for many, many years now. It's very seldom we have to speak with their support as the service tends to work without issue. The provisioning team do a great job with... See more
Company replied
Voiceflex are a rare company today, their people actually call you back and pretty much do what they say they will do, sadly I do not find this with many businesses anymore. We had a migration... See more
Company replied
We cannot recommend a better partner. Blucando has been using Voiceflex for the past year and has had a great experience. The services they provide are second to none, and if you require technic... See more
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Company details
- #26 of 95 best companies in Telecommunications service provider
Written by the company
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Contact info
PO Box 18871, B91 9DH, Solihull, United Kingdom
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4.8
Excellent
173 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support Communication top notch
Had a Business critical issue, Brogan swiftly helped us recover the number that was feared to be lost and avoid downtime. Communication was sensational
20 March 2025
Reply from Voiceflex
Thank you, Jayden, for your 5 review! We’re thrilled to hear that Brogan was able to swiftly assist you. We appreciate your recognition of her efforts.
Best wishes,
Donna
We didnt get updates or response to our…
We didnt get updates or response to our emails and when chasing the out of hours team, the person didnt want to help, said we would get a response in 2 minutes but received nothing. Was told we would receive a call back when the porting team get in at 9am she didnt want to take a contact number or even a name, just wanted us off the call.
19 March 2025
Reply from Voiceflex
Hi Gayle,
Thank you for your feedback regarding your experience. I sincerely apologise for the lack of updates and the unsatisfactory support you received from our out of hours team. This is not the level of service we strive to provide, and I understand your frustration.
I appreciate the time you took to speak with me earlier, we will work on improving our communication and support processes to ensure a better experience in the future.
Best wishes,
Donna
Always super helpful
We've been using Voiceflex for years and are constantly amazed at how good their service is. The provisioning team, and Steven McGowan in particular, have helped us with multiple complex ports recently and have been incredibly professional and helpful throughout the process. Would recommend Voiceflex to anyone.
17 March 2025
Reply from Voiceflex
Thank you, Danny, for your wonderful review! We truly appreciate your loyalty to Voiceflex over the years. It’s fantastic to hear that our provisioning team, especially Steven, has been able to assist you effectively with your complex porting needs.
Thank you for choosing Voiceflex!
Best wishes,
Donna
Always above and beyond
As always, Voiceflex go above and beyond.
Steven McGowan pulled out the stops to help me get a number port over the line and advised me against future errors. Great company and great people.
14 March 2025
Reply from Voiceflex
Thank you for your wonderful feedback, Rob! We're thrilled to hear that Steven was able to assist you with your number porting and provide valuable advice.
Best wishes,
Donna
Challenging Number Port made easy
We recently had a very challenging number port which would of been even more challenging had it not been for the help and support ot the porting team in getting this over the line. All the porting team are great at offering support as always and in this particular case the endeavour and tenacity of Emma to get this one over the line was really appreciated. Thank you!
6 March 2025
Reply from Voiceflex
Hi Mark, thanks for the amazing review! It's great to hear that our porting team, especially Emma, was able to provide you with the support you needed to overcome those challenges.
Best wishes,
Donna
As always phenomenal and professional…
As always phenomenal and professional service. we had an issue with a client, whereby the incumbent had stopped services. Steven McGowan was instrumental in getting my issue resolved quickly and effectively for the customer .
been working with Voiceflex and the team for 6 years and would not hesitate to recommend them
keep it up Voiceflex
21 February 2025
Unprompted review
Reply from Voiceflex
Thank you for your fantastic review, Matthew! We are thrilled to hear that you had a positive experience and that Steven was able to resolve your client issue quickly and effectively.
We truly appreciate your continued support and loyalty over the past 6 years.
Thank you for recommending us, and we look forward to continuing to serve you in the future!
Best wishes,
Donna
Reply from Voiceflex
Hi Simon,
I'm sorry to hear that you feel this way about your experience with us. We take all feedback seriously and strive to provide the best service possible.
Could you please reach out to me directly at customerservices@voiceflex.com or by calling 0203 301 6000? I would like to discuss your concerns further and resolve any issues you may have.
If your review relates to a nuisance call, please click the following link to report the number that contacted you. Voiceflex is an Ofcom-registered range holder of telephone numbers, providing services to businesses across the UK. As a wholesaler, we supply numbers to resellers who then allocate them to individual businesses, meaning that the call was not made from Voiceflex.
https://www.voiceflex.com/ReportNumberMisuse#report-number-misuse-form-anchor
This information will assist us in further investigating the issue and taking necessary actions by notifying the reseller.
I look forward to hearing from you.
Donna
Operations Manager
US Number Port
Sean has been assisting me with an international Port since June 2024 , and there has been many set backs and challenges regarding this number Port. Sean has been patient and his advice has been second to none in supporting us with progressing this port. If you ever have a Port you are struggling with, I would always recommend speaking with Sean.
28 January 2025
Unprompted review
Reply from Voiceflex
Thank you, Dylan, for your fantastic review! We're thrilled to hear that Sean's patience and exceptional advice have made a difference in your port experience.
Best wishes,
Donna
Don't go anywhere else!
Extremely speedy in coming to back to you once a request is submitted. Fantastic support and all the support tech's are knowledgeable. Highly recommend Voiceflex. Most recently Alex Sammarco was fantastic when I submitted a request, extremely quick responses and overall very knowledgeable, deserves a raise!
2 January 2025
Unprompted review
Reply from Voiceflex
Thank you, Adam, for your fantastic review! Your recommendation means a lot to us, and we appreciate your kind words about our service!
Best wishes,
Donna
Wouldn't look anywhere else.
Having worked with a number of Telco's over the years I can honestly say Voiceflex have been the most easy to work with by far! The porting team in particular is hands down the best I've ever come across, keep up the good work!
13 December 2024
Unprompted review
Reply from Voiceflex
Hi Freddy,
Thank you for your fantastic review! We’re thrilled to hear that Voiceflex has been the easiest telecom company you've worked with and that our porting team stood out to you. Your feedback motivates us to keep up the good work!
Best wishes,
Donna
Voiceflex - very impressed
Voiceflex have been nothing but helpful and professional - really impressive.
Sean Walsh in particular was a massive help for me getting a porting pushed through at short notice - thankyou Sean !
15 November 2024
Unprompted review
Reply from Voiceflex
Nellie, thank you for sharing your experience. It's wonderful to hear that Sean has been so helpful. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
The support is fantastic
The support is fantastic, Thanks to Scott C for all his help!
13 November 2024
Unprompted review
Reply from Voiceflex
Hi Stu,
Great to hear Scott provided excellent support. Thank you for taking the time to leave this review!
Best wishes,
Donna
An amazing company with full support!
An amazing and fast-growing company with a highly responsive, solution-oriented tech team, customer service, and account manager!
Super helpful!
Highly recommended as a trusted partner!
13 November 2024
Reply from Voiceflex
Fiona, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our teams. We strive to provide the best solutions and support for our partners. Your recommendation means a lot to us.
Best wishes,
Donna
Great service
Alex responded and resolved my issues (which I created!), quickly and efficiently. Very happy with the service.
8 November 2024
Reply from Voiceflex
Hi Ian,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
5 Star Company
Great Company with exceptional products and services.
Special shout out to Support, Alex and Toby in particular, who are impressively responsive, and helpful.
1 November 2024
Unprompted review
Reply from Voiceflex
Hi Gemma,
Thank you for your 5-star review! We're thrilled to hear of the support the team has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent CX
We had an issue with porting a range of numbers, Sean from the porting team went above and beyond to help us with this resulting in happy end users. Sean's help is a textbook example of customer service which clearly shows the ethos of the team at Voiceflex as my Account manager Wayne is equally accommodating to all requests.
31 October 2024
Unprompted review
Reply from Voiceflex
Hi Rob,
Thank you for the fantastic review! Our teams really work hard to ensure that every part of our service is excellent. Your positive feedback means a lot to us. Thank you for sharing your experience!
Best wishes,
Donna
Pulled out all the stops
Elliot and the team were amazing doing a last minute port for me. All were very helpful and communicated with me all the way. 10/10
25 October 2024
Reply from Voiceflex
Hi Russell,
We really appreciate you sharing your thoughts. It's great to know that Elliot went above and beyond. Our porting team works hard to provide great service, so it's fantastic to hear you had such a good experience.
Thanks again,
Donna
Excellent Support!
Toby took the time to understand the problem and then backed this up with running a call trace.
16 October 2024
Reply from Voiceflex
Hi James
Thank you for your 5-star review! We're thrilled to hear of the support Toby has given and appreciate you taking the time to share this.
Best wishes,
Donna
Excellent advice as always
4 October 2024
Reply from Voiceflex
We really appreciate your 5-star review, thank you so much!
Best wishes,
Donna.
Market leading supplier
I’m operations manager for a reseller of voiceflex and have so much positive to say. Their hosted system Flow is truly market leading, I’m an experienced engineer of hosted systems like Gamma’s Horizon as well as having experience with Mitel, Samsung, Panasonic, Avaya, 3CX, WildX and 8x8.
Flow is truly market leading compared to all of them.
Their whole team has been so supportive with training, support, helping complete sales and develop better products. They’re one of the best suppliers I’ve worked with in 15 years of Telecoms and connectivity experience.
John Walford deserves special mention for his training and support to our company, not to downplay the significant input of others there too.
Truly recommended.
27 September 2024
Unprompted review
Reply from Voiceflex
Hi Ben,
Thank you for an amazing review! We put in a lot of effort to make sure that every aspect of our service, from the product itself to the support and training we provide, is top-notch. Hearing about your positive experience means the world to us. Thank you so much for taking the time to share your thoughts!
Best wishes,
Donna
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