Voipfone Reviews 

With Skype closing down, I had two VoIP-based landline numbers I needed to move. I initially transferred the numbers to Microsoft Teams, which ended up being an absolute disaster. After more than two months of getting nowhere with Microsoft, I ported my numbers out to Voipfone in the hope of a better experience - and I wasn't disappointed.

Porting the numbers was very easy and fast. The Voipfone interface is clear and easy to understand and use. The pricing was considerably cheaper and more transparent (compared to Microsoft), and the Voipfone customer service team resolved the couple of support requests I had very quickly.

Customer support is unparalleled.
Whenever I've had a query, it's been sorted through live chat within minutes.

We had a great experience because Chris Dorsey, Customer Support Technician, was patient and explained everything clearly to us. We are thrilled with the service and should have moved from BT years ago.

An absolutely fantastic customer service experience. Stellar support from Richard, who helped me navigate the packages to get the very best solution for my needs. Can't rate Voipfone highly enough!

(p.s. Note to Richard's boss - he deserves a pay rise. An absolute gem!)

Opening an account and arranging for my number to be ported in was very straightforward. Once active, I needed a lot of help to get my new DECT phone up and running. Alex was so helpful and patient and made sure that everything was working as it should, first via Chat and then with a follow up phone call. The call quality over Voip seems really good and the flexibility of no contract is another big plus. Overall I'm really impressed in all aspects.

I recently moved to voipfone following a wholly unsatisfacory experience with my former provider that threatened to leave me without voice and broadband services for a number of days. Lyndsay and Neal did a remarkable job to minimise my downtime, restoring my belief in the existence of genuinely customer-focused service delivered by highly competent professionals! The services have thus far proven reliable and performant and I couldn't be happier. Highly recommended.

I've been using Voipfone for about 15 years and they have been consistently brilliant. Customer service is second to none: the guys on the phone are friendly and enthusiastic, they know what they are talking about and they are incredibly patient when talking me through things even when I've done something obviously dumb! Highly recommended.

Used these guys for 10 years. Always had excellent service, but this time Richard went above and beyond. Spent the best part of an hour recitfying my settings to suit my new business setup.

Wonderful business and wonderful staff!

First time I have had to call and the support was fantastic. They answered all my questions in a quick and efficient manner. Daniel was extremely helpful.

I cannot praise this company highly enough, I set up an account and installed Snom 713 for a friend. The connection didn't go to plan due to router isssues. The folks on the helpline were fantastic even calling me back after the hardware had had chance to update it's software. The call was answered within half a minute not the usual half hour or more. I felt these people really cared about my problem and were going to stick with me until it was solved. Well done Voipfone, such a breath of fresh air, take note all you companies out there with your lousy customer service it can be done well.

We were with another provider before moving to Voipfone. The old provider sold up to a larger company, the service went downhill and they introduced back-door charges. We promptly moved to voipfone.co.uk and wow - what a difference. Real people answering the phone who are knowledgeable and resolve queries in seconds. Nothing seems too much trouble to them.

We recently travelled overseas where mobile calls would have been £3 per minute roaming on O2, and we bought a local SIM, diverted the mobile to our voipfone Softphone app (that you download and it connects to your account) and you can dial anywhere you want without silly roaming costs. Making calls from the Softfone, we could even send our mobile number on caller ID after sending voipfone supporting account documentation, so people were no the wiser we were travelling.

We asked a couple of questions about configuring two numbers in the dashboard for which they did some magic at their end, and all adjusted and nothing too much trouble. Thoroughly recommended A+++

I've been a loyal customer for over 10 years, but my recent experience has completely changed my perspective.

Two days ago, during an emergency when I urgently needed to call my embassy, I encountered a major issue.

After repeatedly dialing (a total of five calls within a short span), I was met with a disturbing message from Voipfone stating that my calling pattern was suspicious and that my call was blocked.

It’s unfathomable that a company would decide on my behalf what calls are permissible—especially in a time of crisis.

This incident has not only disrupted an emergency but has also shattered my trust in their service.

I’ve since closed my account and cannot in good conscience recommend Voipfone to anyone who values reliable communication when it matters most.

Ian went above and beyond to help a novice get set up, something I tried several times with another provider, will certainly be recommending them

I don’t usually write reviews of companies until I’ve been with them long enough to really get the whole picture, so this is a huge exception to that norm; but one which I feel is completely justified. I’m not doing it lightly, in fact if anything I’ve resisted the temptation to write a review earlier, but where exceptional service is received I believe that it should be made know to others who may find themselves in a similar situation, so that they too can go straight to the source.

'VoipFone UK' is quite simply the best customer experience I’ve ever experienced from ANY company, anywhere! Their communication with customers is just astoundingly good! My communications with them have been responded to immediately, and have given advice and clarification if it was needed….in a specific and personal reply ( not the usual ‘copy and paste’ stock answers that are now commonplace from most companies ). I particularly would like to mention ‘Luke’, for what I have come to know is his 110% knowledgeable and friendly customer service!

I like many others was thrown a bit into the unknown when Skype announced this week that they are closing down operations within a month; so I needed to find a replacement for it very quickly. I did my due diligence, and online research and found quite a few possible service providers, and reached out to their advertised sales-support e-mail addresses for details….. No fewer than 6 of them bounced back an auto response saying basically “we no longer monitor this e-mail address, please contact us via an alternative means’. Several did respond with a ‘we will endeavor to address your enquiry within 48 hours’. But only one of them responded immediately, which was ‘VoipFone UK’.

I chose to reach out to them by e-mail rather than their telephone support line, just for personal convenience, and I found their facilities and service to be exceptional; they do everything that Skype ever did, and far more besides, for what I consider to be a very economical price. They have a range of plans for both businesses and residential customers; but for an older person who is not exactly an intuitive tech wizard like myself, I initially needed a little bit of guidance. That guidance was provided, virtually by return e-mail, and it was clear, simple…and very easy to follow ( no technical gobbledygook ), which to me is extremely important.

My experience of beginning to use the service has been smooth and very positive. The quality of calls out and in is far superior to what was being provided of late from Skype, and connection times are very, very good.

I fully intend to write an updated review after I’ve been using the service for a longer period, but for those like me, who need that all important totally reliable communication solution…NOW, I don’t believe that you could possibly do better than looking at and considering ‘VoipFone UK’!

Signed up to an account, got my hardware going then ported our landline number to them. £40+ a month down to £12.
Being a bit techy I put in a Grandstream HT812 to connect to our existing DECT handset, and that seems to be working OK.
Slight confusion on billing when I started, but Voipfone support optimised the package so I got the best value.
Call blocking is excellent! Unlike BT, there is no limit to the block list, so you can block all the junk calls.

Richard was super helpful and even dialled into our handset settings to configure for us. Couldn't recomment more highly.

I called to find out about the voipfone service, and spoke to someone called Richard, who was an absolute mine of useful information, friendly, helpful and generally brilliant.

These guys are just on another level when it comes to customer support. I've contacted them on 2 separate occasions with 2 separate issues that I didn't feel confident enough to take on by myself and both times their response was flawless. Polite, professional, to the point, job done in less than 10 minutes !

Voipfone is SO good. I have had Voipfone account for some years and it's hassle free.
Recently we changed broadband router and the phone just stopped working. Tried everything then finally got in touch with technical via online chat and Ian managed to resolve the issue (router problem). I honestly can't praise Voipfone enough. If you want to get a voip number then use this company. The price is amazing too!

The voip adapter that I purchased from ebay just failed to connect to my network. So I purchased one from Voipfone. Part of the purchase was asking for it to be setup for my account. It was not the cheapest but I just plugged it in and my phone just worked. It comes with a USB power plug. Delivery via DPD was very quick, faster than I expected.