Voipfone Reviews 

I've had a travel voip phone from this excellent mid-sized company for several years with no issues. Always been impressed by their high-quality and consistent technical support and competitive prices. So, at the start of this year, I decided to port my old landline from a major boardband provider to VOIPFONE's "Home Plan Unlimited". The losing service provider (perhaps unsurprisingly) did not honour the deadline, did not communicate with me or VOIPFONE and did not follow the proper industry procedure to ensure the porting process ran smoothly. VOIPFONE's porting team got on it very quickly, raised a complaint at a senior level with losing provider and managed to complete the porting process and all the necessery testing in 24 hours (the process normally takes at least 5 working days if everyone does their bit accurately within the agreed timeframe - and I had allowed 10 days for it!). Now I have a functionning landline, with unlimited calls, at a more reasonable cost compared with the major broadband provider. Thank you Voipfone. More power to your elbow!

I had a problem and Richard was excellent. Sorted me out and didn't, as so many companies do, pass me on. He owned the problem and sorted it. Thank you. Would recommend you every time.

I had had enough of my previous VOIP provider for our small business (ten years with them) who were charging 7 times what I’m now paying Voipfone and with absolutely impenetrable (US based) customer service who seemed more interested in inviting me to “seminars” than answering basic customer service problems.

So I happened upon Voipfone and for the unbelievably low prices they charged I decided to give them a go. As soon as I signed up Sophie was in touch to arrange setting up and porting our number. I gave her all the necessary details, and she set to work. She experienced exactly what I had experienced with my old provider - who were obstructive, unresponsive, and deliberately difficult (obviously not wanting to make it easy for me to leave them). She put up with weeks and weeks of hassle with them for a customer who to be fair wasn’t worth a lot of money to Voipfone. I fully expected her to say can’t be done and to abandon my cause, and to be fair I wouldn’t have blamed her. But she persisted and finally pushed my old provider to get on with it.

Porting is currently set to take place any day now and I’ll finally be rid of my old provider, and now be with a provider who is not only incredible value, but has already proven their commitment to customer service - no matter how big or small you are as a customer - in providing friendly, intelligent, responsive, UK based service that is determined to get you the result you need. This is a total rarity in the modern age and I cannot therefore recommend Voipfone more highly, and on a personal note wish to reiterate my thanks to Sophie for her dedication to my case.

Edit: porting complete, new phone service up and running and doing the exact job of its predecessor but at a fraction of the price and with customer back up in which I feel completely confident. This is such a rare experience these days!

what a company, My old provider was unable to get my home phone working so after a week I switched it to Voipfone and all is now working perfectly, their email advisor (Andrea) has been superb guiding me through the process and answering all of my stupid questions I couldn't thank her enough (and she had to put up with me)

Didn't work well for me despite good customer service. I decided to give up my landline after this experience.

As a brand new customer to Voipfone I must say how very helpful the guys have been on the chatline, these a real people, not your usual bots and give very clear, speedy and helpful advice, in my experience this is unusual these days but is likely to help keep me as a customer. In today's experience I had to break off from the chat to deal with something urgent which I briefly explained to Mark on line. He in turn chose to email me to give me the answer to my question instead of me having to go back and start again, very much appreciated!👍🏻

I recently switched to a new VoIP service from my copper BT line and I couldn’t be happier with my decision. From the moment I signed up, the entire experience has been nothing short of outstanding.

First and foremost, the support team is incredibly responsive and quick to assist. Whenever I had a question or needed help with the setup, their knowledgeable staff was there to guide me through every step of the process. It’s rare to find a company that genuinely cares about its customers, but this VoIP service goes above and beyond in ensuring customer satisfaction.

The system they have in place is robust and reliable. Call quality is crystal clear, and I haven’t experienced any dropped calls or connectivity issues. The features offered are exactly what I need to manage my communications efficiently, and everything works seamlessly.

I also appreciate how user-friendly the platform is. It’s evident that they put a lot of thought into making their service accessible to everyone.

Overall, I am very happy with everything this VoIP service offers. If you’re looking for a dependable, high-quality VoIP provider with exceptional customer support, I highly recommend giving them a try. They have truly exceeded my expectations!

Incredibly easy to sign-up to the service. I signed up as a residential customer. I struggled a little because I chose to use a Gigaset VOIP base station to connect my existing Gigaset/Siemens DECT handsets but all was resolved when I realised that I needed the 6-digit 'password' that was under my profile in the Voipfone.co.uk control panel rather than the login password for their website. Their own base station is already configured so this was my doing. I am still to have the process of having my existing phone number ported in to Voipfone completed so let's see how that goes.

Professional Company with brilliant service and Customer Service. Highly recommended.

Best company to go with if you need a digital home phone, unlimited minutes means truly unlimited not capped like few others selling out there.
The only thing I would like to see is a truly unlimited home phone package without all the bells and whistles of a business package which most home users don't need.

Every time I need help (which is quiet often at the moment) the guys are brill with me. Especially Richard who has just helped me set up my Yeaklink Phone to work on two extensions I literally would not have had a clue. He was polite and most of all patient with me. Thank you to all of you guys your all very much appreciated and a credit to Voipfone.

I've been with Voipfone for a great many years. never had a problem, but today their support excelled.

I run FreePBX internally but I'm no expert. Using the Voipfone app I wanted to connect our cell phones to our desk extensions so the business is covered during any time away. Using a Netgear M6 Pro as a base station means no matter where in the world I travel I now have my UK number with me at all times. That saves a lot of hassle and cost.

Richard and the team were incredibly patient helping me to get this working and it really is a game changer for our office communications.

A huge thanks to you all from SwiftMigrate.

We've been with Voipfone for several years and in the very rare situation that there's a problem their support is absolutely superb.

We always receive excellent service from Voipfone, however Richard has been an amazing help today, and his first class customer service has been very much appreciated. Definitely recommend.

An excellent service. I just transferred my 82 year old mum’s phone line to this service; what they offer is amazing. You can speak to the same person at their call centre, I had the pleasure of speaking to Brian. He talked me through forwarding my mum’s calls while her broadband is set up. A kind, user friendly service. I want to switch from BT for my internet and business after I see what they do for my mum. Thanks Brian for your kindness and outstanding service.

Very impressed with products and service. Signed up for service and opted for their preprogrammed adaptor for my analog phone. Plugged everything in and it worked straight away.
Very helpful. I had a couple of queries before opting for their service and they answered promptly.

I don't usually leave reviews like this, however my experience with Voipfone today was truly superb!
We were having issues as our phone line had went down in the office, we phoned customer services and got through to Richard who was very understanding of our problems and went above and beyond to get these issues sorted. we could not have asked for a better experience in getting this resolved! 5 star service!!

We've been with Voipfone since September 2011 and, except for the disruption due to a DDoS attack a few years ago, have had great service—hence our business has stayed with them. Reading comments here, I wanted to add my tuppence worth.

Whilst there was a glitch earlier this month and payment was taken early, don't listen to the drama queens talking about theft and the rest of the bull*t. It was a billing error, was quickly notified by email, and the funds were returned. TBF, the service is so cheap you wouldn't notice if it wasn't.

Take it as you find, but we can recommend them and trust them totally - that is the first glitch in billing for us in 13 years.

Some people just come here to cry and threaten as they wouldn't have have a pair to do it face to face - I'm just happy they're not one of our customers.

we are experiencing issues with our India and UK connection. Ian was so accommodating and responsive to help us out. Courteous and very patient.

How easy is it to move from traditional landlines associated with your ISP and finally move to an independent VOIP provider - with Voipfone I found it incredibly easy and would recommend them 100%.

While I still had BT Digital Voice, I started a trial with Voipfone with Gigaset Go Box 100 and Gigaset E390HX handsets. I connected both Voipfone (IP) and BT (Fixed line) to the Go Box so during the trial period I could use the Gigaset handsets for both.

I was out of contract with BT so once I decided to move fully to Voipfone I simply requested Voipfone to take over my BT number (had it 40 years), joined Gigaclear 500 broadband and haven’t looked back. Lots of features like I get emailed a audit file of any voice messages immediately. Love the voicemail blocked number message …

It is true that they messed up the billing recently, but quickly acknowledged it and refunded it back into my bank account.

Any body thinking about keeping their traditional landline number and disassociating it from all ISPs to make changing ISP a doodle. No more worrying about if your number will be ported okay. So with broadband only I fully recommend Voipfone.

I’m in my 70s and found it all very easy.