Voipfone Reviews 

For some reason one of my two numbers doesn’t ring and I had to divert calls from that line to the other , tech support were unable to help and Iv ruled out any faults with the equipment here , it even won’t receive incoming calls with the soft phone app on the iPhone .
The line that does work is fine , no problems , good clarity , reasonable price and as a customer of 4 years , generally I am happy.
Update - I received an email from Trustpilot stating that Voipfone would like more information from myself to “ help them join the dots” and it’s totally up to me how much how much information I give .
I chose not to give any further information , and today I received another email from Trustpilot stating that Voipfone want my review to be verified .
In Trustpilots own words this is done when “ The business flags your review because they believe it’s not based on a genuine buying Or service experience with them “
If this is not done within 3 days then my review will be taken offline .
I therefore have to disclose to trust pilot a copy of recent transaction with Voipfone making sure the company name is clear and any other information is a bonus .
Having given my review in good faith as a true representation of my experience, I see no reason why I should disclose to a third party my details .
I have submitted a heavily redacted copy of my latest transaction .
The words of “ it’s up to you how much information , if any , you care to give “ now ring somewhat hollow .
For this inconvenience and Voipfone’s attempt to track me down rather than let my review be mostly anonymous, and trying to have my review removed , I therefore feel the experience of Voipfone to be less than originally stated , I therefore have adjusted the rating accordingly.

Fantastic! As new subscribers and not technically literate, we were struggling to liven up our new Voip phones. A very patient and knowledgable chap called Richard from customer services spent an hour with us to enable two handsets and we could not have done it without him. You don't get service like this very often these days.

I have been a customer for 7 years and have found them to be extremely useful. The ability to record calls is essential and it seems to work well over different sites. I am the first to appreciate the frustration of the attacks which Voipfone and others have suffered. However, they seem to have put this right and I refuse to give in to cyber criminals. I found that by diverting calls during these moments I could keep continuation of service. Prices are reasonable and line quality is clear.

Cheap prices, but their packages for the price are not worth it as their services are intermittent at best and would not get your money's worth with the constant technical issues. Always having DDOS attacks, which nowadays there is plenty of software and services to help stop these types of attacks and I have clients complaining that they can't always call our business due to these. If you are happy to have your lines go down for more than a few hours at a time and more than 3 times a month then go ahead, if you want a stable service look elsewhere.

we are now onto the 3 or 4th time the voipfone system has been hacked... All phone lines down, getting no calls... yea i know it hard for you but it's hard for me the customer... I am loosing money. If you don't learn from the first hacks then you will find that once understanding customers, will lose their patience.

I've been with Voipfone for a few years. Always a crystal clear line (not always the case with VOIP providers!), very cheap and brilliant service on the two occasions I've needed help.

The September outages didn't really affect us but it must have been hugely frustrating for all parties.

Overall, Highly recommended (from an IT consultant)

Just been on live chat with Mark A. Can't thank him enough. Swiftly resolved with minimal fuss. Thanks again

For 2-3 days my business has not been able to receive and make calls. Clients are asking ME why I am ignoring them and I have had to correct them to tell them it is my incompetent phone network that has left me in the dark and whom have no cyber attack resiliency. THAT is the reason they are being ignored.

There has been no email alert to apologise, give notice of how long the issue may last or when it started which has put me in the awkward and embarrassing situation of finding out from customers telling me I’m not answering to realise their is a problem. During this difficult time I take note that Voipfone support took their live chat system off which for me has added insult to injury.

Furthermore I take note that my Voipfone control panel was not reachable yesterday. My call schedule (that stipulates the times I am open) rules were being ignored which mean’t customers were being put in a queue at 3am in the morning with me unable to answer them or add an explanatory voicemail.

This service has been absolute garbage which is causing my business to look like garbage as a knock on effect. I will be leaving as soon as I can.

I'm a reseller with a large number of customers with these guys. Now almost 5 days on after reporting a DDOS they have turned all their phones off, are replying with canned emails and there is no way to get to them. My customers are livid and are going to start demanding I refund them shortly. You can call their parent company inet Telecoms though. There is absolutely no excuse for this in this day and age!

Initially a great experience, really helpful support and a very reliable service. However these DDOS attacks should have been predicted and mitigated by investing in the right architecture, which has clearly not happened. I'm unable to make or receive phone calls for another day, so I'm going to look into alternatives.

UPDATE: I appreciate Voipfone's response to this review (and have increased my rating). However - I did not claim in my review that Voipfone had not informed or notified us. DDOS attacks (automated or human sourced) are not new, you should have the right architecture in place to mitigate this.

Viopfone are currently having an issue with their system, I think they have an attack issue, so I understand this is not of their making. However did not receive a very helpful reply to my service call today. Telling me they have no idea of how long the issue will last is not really helpful when my business relies on the internet to fubction, it was not communicated in a very concenred way. It's at these times when your service, or lack of it shine through.

I had was having constant issues with setting up the phones and Kayleigh was absolutely outstanding with helping me. She stayed online with me throughout and explained all the steps so clear for me to feel confident moving forward. She has such amazing patience and helped boost my confidence with this new system. Everyone so far at Voip have been amazing and I cant thank them enough for their constant help.

After being with this company for several years I needed to update my billing address attempting to do this from the dashboard was impossible, I contacted customer services and they was not helpful was happy for me to go to another provider rather that sort my problem out

My wife and I have been Voipfone customers for over 8 years and their service is exceptional, and breathtakingly cheap! We have five extensions (two at home), plus the ability to receive inbound calls on our mobile, and the service costs pennies a day. Their telephone support is second to none as well. We don't have any of the bells and whistles, but the service we have received couldn't have been better. Definitely recommended.

Thanks, Mark H, for the excellent customer service provided.

The pricing and technical support seem to be good. We work in the IT sector and in the past have recommended voipfone to several businesses.

However we have some gripes about way things are done. Most worrying is that passwords for the website are issued to you, always follow a very predictable ruleset, and are incredibly weak. There is no way to change that password and if you forget that password and request a reminder it will email the original password which shows that this is being stored in an insecure way. If they are getting this so wrong I hate to think what other bad practices they have.

We are currently trying to move away from voipfone partly for security concerns but also for other reasons not related to the service they offer or any fault of their own. However the process of porting our numbers has been made difficult and time consuming by them, overall with this experience in mind I will not be recommending this company in the future.

I've been with voipfone now for nearly ten years - I started when they were a really small company and I doubted they could sustain the level of customer service they gave as they grew - but they have! I've asked three questions on the last 24 hours and they've been back to me within an hour or so each time! Really affordable as well. Thank you voifone!

Brilliant customer support. Richard went beyond his scope and managed to fix a system which Voipfone don't even look after. Great service.

As I had moved away from conventional broadband to a 4G system, I needed an alternative to the BT land line. I had heard about Voipfone and after some degree of research I chose them as my preferred solution. The service so far is exceptional and the customer service team are a pleasure to deal with. I had purchased a Cisco SP112 adapter to enable my existing phones to work and Istvan very kindly spent 10 minutes setting it up for me. I have subsequently had a call with Richard regarding a really simple point and he could not have been more helpful. If you are not sure about transferring over to VoIP I would recommend you do, and if you do Voipfone are a perfect supplier. Thank you.

Been with Voipfone for several years. Never had a problem that stopped the service from working. On the occasions I have to contact them they are always quick to respond and sort it out for me. I have recommended them to people I know.