Volksmaster Reviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the friendly, approachable, and knowledgeable staff who provide clear communication. Many appreciate the fair and competitive pricing, often finding it more affordable than main dealerships, with no hidden charges. Reviewers frequently mention detailed video inspections and complimentary car cleaning, making the overall experience highly satisfactory. However, some customers mentioned concerns about diagnostic services, citing costly initial inspections that sometimes failed to accurately identify issues or led to recommendations for expensive, potentially unnecessary repairs. A few reviewers also experienced unsatisfactory repair quality, with problems recurring or needing further attention elsewhere.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent communication,... See more

Staff

Customers consistently note positive experiences with staff, describing them as superb, amazing, and super... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing reasonable, competitive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of work, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(569)

309 reviews in the last 12 months

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Rated 5 out of 5 stars

Heywood branch

Heywood branch
I’m very happy with the work carried out on my car. The staff were very supportive too.

16 January 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Brilliant garage with great knowledge

Brilliant garage with great knowledge! Took my Audi S3 in with a suspected head gasket. After a quick diagnosis they found that it was a faulty coolant system and replaced all parts and kept me updated with the repairs.
Efficient, knowledgeable and great communication.

Many thanks to the team and especially Nick who kept me updated and explained everything.

Would 100% recommend,

Jack.

20 December 2025
Unprompted review
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Reply from Volksmaster

Hi Jack, we are pleased to see we managed to avoid a scary head gasket diagnoses. Thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Really happy with Volksmaster Garage

Really happy with Volksmaster Garage – first time I’ve used them and I’ll definitely be back. Very friendly staff and a great service all round. As a lovely bonus, they even washed and vacuumed my car. Highly recommend.

15 January 2026
Unprompted review
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Reply from Volksmaster

Hi Mrs Crompton, we are over the moon that you were happy with our services and we hope to see you in future for your routine maintenance needs. Thank you so much for leaving us a 5-Star review :)

Rated 5 out of 5 stars

Mandy was fantastic

Mandy was fantastic. Very helpful, patient and knowledgeable.

15 December 2025
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review :)

Rated 5 out of 5 stars

recently retired after having my own garage

am recently retired after having my own garage for 40 years,unfortunately vw themselves lock down the ability to reset service intervals and I am not about to invest in more equipment just to reset the light.agents wanted 380,volksmaster bury £170 so no brainer really,although if I am honest doing it myself would cost a fraction of that,pollen filter for example is the easiest one I have ever seen,20 second job.i would still have needed the service light reset which no one would do unless they serviced it themselves.overall I am pleased with the professionalism and ease of getting it done,they even picked the car up and kept me updated.would use again instead of main agents that’s for sure.

15 January 2026
Unprompted review
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Reply from Volksmaster

Hi Ian, we understand where you're coming from completely. We aim to offer dealer level services at a fraction of the cost. Thank you for taking the time to leave us a 5-Star review :)

Rated 4 out of 5 stars

Quick and good job on my car

Quick and good job on my car. I was reluctant to use them as Las years mot was a big mess up. But I think you got to give chances. It was well worth it. Finish ahead of time. All sorted.

12 January 2026
Unprompted review
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Reply from Volksmaster

Hi Joan, sorry to hear of the issues in the past. We are gratfeul that you gave another change and took the time to leave us a review, thank you :)

Rated 5 out of 5 stars

Great company

Great company. Fixed really quickly I had a problem with my window. And I asked to check my tyres.
Keep the hard work guys.

12 January 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

My car has recently had a smart repair…

My car has recently had a smart repair to remove a dent at the Oldham garage. The service was excellent. The staff were helpful and friendly. The repair was fantastic - good as new!
I highly recommend Volksmaster Ltd.

7 January 2026
Unprompted review
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Reply from Volksmaster

Hi Katherine, we are pleased that you're happy with our smart repair, thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Booked in my Audi with the branch at…

Booked in my Audi with the branch at Ashton road, Oldham as there had been a noise coming from the engine, The team were great at diagnosing the issue and got the car back to me in the matter of days, very prompt and efficient and also cheaper than the initial price I was quoted for repairing. Overall very pleased with the guys and the service provided.

2 January 2026
Unprompted review
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Reply from Volksmaster

Hi James, we are pleased that you're happy with our services. Thanks so much for the 5-Star review :)

Rated 2 out of 5 stars

Disappointed

Our t5 campervan has been in and out of this garage numerous times last year with electrical issues.
Although customer service was good and I was informed about progress regularly, the van has never been fixed!
I also feel there was communication breakdown between the engineers and the customers. For example, the invoices were always ambiguous compared to the verbal descriptions that were given about work that had been carried out.
The last time I took my van to the garage i left it there for over two weeks and then got it back in a worse state than I left it. The advice was that I could bring it back another time and pay for another 2.5 hours of diagnostic labour (before any work would be carried out).
I will not be returning to that garage (and they’re probably delighted about that!)

16 December 2025
Unprompted review
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Reply from Volksmaster

Hi Lindsey, we feel this review is quite unfair as we have gone above and beyond to fix these intermittent, difficult to diagnose issues and even discounted your invoices quite heavily because we were unable to give a clinical diagnoses. Your van originally came into us with a charging issue and we found that the alternator had failed so we replaced this. Shortly after this you came back to us and we found a wire was rubbing and had damage to it. We checked and resolved this issue Free of charge for you. Then around a month or 2 later you came back to us with a different issue of battery drain. The first step, as per manufacturers recommendations, was to replace the battery. Battery drains and parasitic amp draws can be extremely difficult for any technician to pin-point but we did eventually draw this down to a fuse for the central electronic control module so we replaced this fuse and advised you to monitor the situation as again, we couldn't be 100% on this, nobody can. The vehicle test drove ok and was on-site with us for a few days without any faults presenting. You needed your van as a matter of urgency so we did what we could to get it back to you all whilst advising that this issue needs monitoring. There have been many components added to your van as a result of the conversion to be a camper. Please be aware that battery drains are a complex issue to diagnose especially when a conversion has been carried out to the vehicle.

Rated 5 out of 5 stars

1st class service

From start to finish the staff are courteous and proffesional the service has been beyond expectations to diagnosing a fault moving swiftly with the repair.
The waiting area is setup perfect the gregarious nature of staff bookin vehicles or any queries are answered promptly.
Brilliant customer service and a genuine willingness to help.
The site visited was Ashton rd site.

24 December 2025
Unprompted review
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Reply from Volksmaster

Hi Javed, thanks so much for taking the time to leave this amazing review, we appreciate the support and hope 2026 is a great year for you and your loved ones :)

Rated 5 out of 5 stars

Perfect as always.

From the friendly ladies on reception to the lovely chap who washed my car, they were all great! My car had a full service this time and the usual MOT. Callumn sent a video of the process pointing out possible future issues which was invaluable. Thank you guys. Jennie x

22 December 2025
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review, we are pleased you were happy with our services!

Rated 5 out of 5 stars

Have used volksmaster Oldham branch a…

Have used volksmaster Oldham branch a few times now, always friendly and professional, always give you prices and options up front, they keep you updated on the progress of the work being carried out, can’t fault the service.. will continue to use them

22 December 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks Gary for the 5-Star review, we are pleased you were happy with our services!

Rated 5 out of 5 stars

It’s a pleasure doing business with…

It’s a pleasure doing business with Volksmaster in bury, they’ve always looked after me. I do love the new video explaining what work was carried out and the safety inspection 👌🏼

19 December 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave usa 5-Star review. We are overjoyed that you're happy with our new video services :)

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. They dealt with the issues and I had the van back the very next day. I would definitely recommend the Bury branch and will use them again in the future

18 December 2025
Unprompted review
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Reply from Volksmaster

Hi Deborah, we are pleased you were happy with our services. Thanks so much for the 5-Star review :)

Rated 5 out of 5 stars

Very happy with the services

Very happy with the services, took long to car fixed , around 2 weeks but happy with the result .

18 December 2025
Unprompted review
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Reply from Volksmaster

Thank you so much for taking the time to leave us a 5-Star review, Stephen! Have a great Xmas :)

Rated 5 out of 5 stars

Very helpful and very professional car/…

Very helpful and very professional car/ van service centre. That keep you updated during the day about any issues and when your vehicle is ready to collect

15 December 2025
Unprompted review
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Reply from Volksmaster

Hi Paul, we are pleased you were happy with our services. Thanks for the 5-Star review :)

Rated 5 out of 5 stars

Fantastic service better than VW main…

Fantastic service better than VW main dealer in Bury and a lot cheaper also. Heywood garage handy for me will use them in future.

15 December 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for taking the time to leave us a 5-Star review, Mark :)

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