Volksmaster Reviews 

562
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff for their excellent service, highlighting their knowledge and helpfulness. Many appreciate the transparent and fair pricing, noting reasonable costs often better than main dealers, with no hidden charges. High quality work, thorough video inspections, and complimentary car washes are frequently mentioned. However, some customers noted concerns regarding misdiagnosis and unnecessary, overpriced repairs. A few also experienced issues with work quality, like unresolved problems or loose parts.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and good value, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding and excellent service... See more

Quality

Customers generally express high satisfaction with the quality of work, often describing it as "first class"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(562)

310 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid At All Cost

Avoid At All Cost
PROFESSIONAL CON ARTISTS
THEYLL HAVE YOU OFF WITH A SMILE.

AVOID
HAD A TIMING CHAIN REPLACED BY THESE IDIOTS DIDNT EVEN COMPLETE THE FULL JOB.

THEY JUST REPLACED SOME PARTS. 8000 MILES LATER TIMING RELATED FAULT CODES APPEAR.

ALSO MY CAR HAD TO BE TAKEN BACK TO THIS GARAGE 3 TIMES AS THEY LEFT BITS LOOSE UNDER THE BONNET WHICH WERE MEANT TO BE QUALITY CHECKED BY ANOTHER FOOL.

PLEASE DONT BELIEVE THERE REPLIES AS WHEN QUESTIONED IN PERSON THEY HAD NO REPLY TO ME AND THERE FACES WERE SHOCKED THAT THEY HAD BEEN CAUGHT OUT.

15 May 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Mitch, Many thanks for the verbal abuse. However, after checking our records, we do not seem to have any bookings that relate to this.

We are a family run business with a great reputation in the community. We carry out chain and belt replacements regularly. We have never lied about parts we have fitted, we have never attempted to con any of our customers. I handle complaints within the business and have never had any contact from you. Email customerservices@volksmasterltd.co.uk with your details and we can have a look into this? This is the usual process when complaining about any business. I have requested your details via Trust pilot also. If we don't receive anything from you within 3 days, we will report your review as fraudulent

Rated 5 out of 5 stars

Excellent experience

Excellent experience, great prices, fast turnaround

30 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review, which branch was this at please?

Rated 5 out of 5 stars

Great service

I've used Volksmaster a couple of times for tyre changes. Always done quickly and the guys in the office are helpful and friendly

30 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review :)

Rated 5 out of 5 stars

My Q5 had new break pads at the Ashton…

My Q5 had new break pads at the Ashton Road,Oldham branch.found them professional and indeed competent.job was done within 2 hours.overall service brilliant and amazing.

27 January 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review - we are pleased that you were happy with our services :)

Rated 5 out of 5 stars

High standard of customer service

High standard of customer service, extremely knowledgeable and approachable friendly staff, all willing to go above and beyond for their customers. Would highly recommend for any German car owners.

26 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

We are pleased you were happy with our services thanks so much for the 5-Star review :)

Rated 1 out of 5 stars

I’ve brought my Audi for a gearbox…

I’ve brought my Audi for a gearbox service and external filter which cost me £300 after two weeks my car starting to jerk before coming to them for the service my car had no issuses or anything plus they didn’t even known where was the external filter untill I’ve showed them, I’ve ranged the booked me to see what’s the issue causing the jerk on the phone they mentioned theirs not charging cost after they runned a diagnosed on my car they told is costing me £60 for the diagnose which they told on the phone they won’t apply any charges to me due to have warranty on the service I thinks they scammed and haven’t done any work to my car they haven’t checked nothing any run a test on gearbox that’s it not checking the oil level or anything else please avoid them there a rip off and scam bags

7 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi, we are surprised you have written this review. This isn't factual at all, you brought your vehicle in, we carried out the service with you present. We shown you that there was an old oil seal missing. You then came back to us throwing accusations that we lied about carrying out your service but that we also caused issues with your vehicle.... I am not sure how you can simultaneously accuse us of not touching your car but also accuse us of breaking it. You came back for a diagnostic where no gearbox fault was found and gave you the printout as proof. We also found faults relating to your flywheel during this diagnostic.

Rated 5 out of 5 stars

A very positive service experience

I booked my car into Volksmaster for its annual service and had a great experience. Everything from booking to collection was smooth. I’ll definitely be using this garage again.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for the 5-Star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster Oldham were excellent from…

Volksmaster Oldham were excellent from start to finish attentive and provided an excellent customer service. I take all the family cars to them always great service and professional work.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the 5-Star review, Martn. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Everything was explained clearly and precisely. The pick up and return of the car was a godsend for me. Well done to all who dealt with me at the company. I will recommend them to friends and family in future.

22 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi John, we are pleased that you were happy with our services. Thanks for the 5-Star review :)

Rated 5 out of 5 stars

Great!

Always easy to book in with, handle the servicing and maintenance of my Audi, never had an issue.

20 January 2026
Unprompted review
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Reply from Volksmaster

Thanks so much for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Great customer service

Great customer service and great work carrried out. Thank you

20 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thanks so much for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Returning happy customer

I’ve been using the Volksmaster on Ashton Road for several years now. I am always happy with their service and the cleanliness of my car when I collect. I would recommend them to anyone wanting a reliable garage.

19 January 2026
Unprompted review
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Reply from Volksmaster

Hi Charmaine, than you for your continued support. We are glad you have entrusted us over the years and hope that you have beneffited from our major 30 year anniversary offers on our website . Thank you for the 5-Star review :)

Rated 5 out of 5 stars

Heywood branch

Heywood branch
I’m very happy with the work carried out on my car. The staff were very supportive too.

16 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Brilliant garage with great knowledge

Brilliant garage with great knowledge! Took my Audi S3 in with a suspected head gasket. After a quick diagnosis they found that it was a faulty coolant system and replaced all parts and kept me updated with the repairs.
Efficient, knowledgeable and great communication.

Many thanks to the team and especially Nick who kept me updated and explained everything.

Would 100% recommend,

Jack.

20 December 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Jack, we are pleased to see we managed to avoid a scary head gasket diagnoses. Thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Really happy with Volksmaster Garage

Really happy with Volksmaster Garage – first time I’ve used them and I’ll definitely be back. Very friendly staff and a great service all round. As a lovely bonus, they even washed and vacuumed my car. Highly recommend.

15 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Mrs Crompton, we are over the moon that you were happy with our services and we hope to see you in future for your routine maintenance needs. Thank you so much for leaving us a 5-Star review :)

Rated 5 out of 5 stars

Mandy was fantastic

Mandy was fantastic. Very helpful, patient and knowledgeable.

15 December 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review :)

Rated 5 out of 5 stars

recently retired after having my own garage

am recently retired after having my own garage for 40 years,unfortunately vw themselves lock down the ability to reset service intervals and I am not about to invest in more equipment just to reset the light.agents wanted 380,volksmaster bury £170 so no brainer really,although if I am honest doing it myself would cost a fraction of that,pollen filter for example is the easiest one I have ever seen,20 second job.i would still have needed the service light reset which no one would do unless they serviced it themselves.overall I am pleased with the professionalism and ease of getting it done,they even picked the car up and kept me updated.would use again instead of main agents that’s for sure.

15 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Ian, we understand where you're coming from completely. We aim to offer dealer level services at a fraction of the cost. Thank you for taking the time to leave us a 5-Star review :)

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