Volksmaster Reviews 

561
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff for their excellent service, highlighting their knowledge and helpfulness. Many appreciate the transparent and fair pricing, noting reasonable costs often better than main dealers, with no hidden charges. High quality work, thorough video inspections, and complimentary car washes are frequently mentioned. However, some customers noted concerns regarding misdiagnosis and unnecessary, overpriced repairs. A few also experienced issues with work quality, like unresolved problems or loose parts.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and good value, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding and excellent service... See more

Quality

Customers generally express high satisfaction with the quality of work, often describing it as "first class"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(561)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

CAR AND VAN VOLKSMASTER

Once again, cannot fault Volksmaster Van Center on Hollins Road & Car Center at Ashton Road.

Kat at Ashton Road car center is amazing, great customer service, cannot fault her a little bit.

Jordan & Craig at Volksmaster Van center same with him, great customer service, cannot fault him.

Nathan has been the best, has always looked aftered me, love his service and the work he does!

I totally recommend EVERYONE to use volksmaster, 1000% better than these back street garages!

3 June 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the incredible review, Mohammed! We are absolutely thrilled to hear that you had such a fantastic experience across both our branches.

Kat, Jordan, Craig, and Nathan will be delighted to hear your kind words—we are very lucky to have them on our team. Knowing that we’ve earned your trust and a 1000% recommendation over the competition means the world to us. Thank you for choosing Volksmaster, and we look forward to looking after you and your vehicles for years to come!

Rated 5 out of 5 stars

I’ve just had my MOT carried out at the…

I’ve just had my MOT carried out at the Heywood Branch. It was done at an offer price and both the reception and engineering staff were very friendly and efficient. I had cause to change the date of the job and this was done by phone without fuss. Thank you

28 May 2026
Unprompted review
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Reply from Volksmaster

Hi Diane, we are pleased you were happy with our services! Many thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Back at Bury branch

Back at Bury branch again (lots of work being done to my EV, not because I was dissatisfied at all) and, as usual, fantastic service, a job well done at competitive prices. Thought I needed a new 12V battery but a health check by Volksmaster Bury meant I had no need to spend £300+ just yet. Thank you. The work done (replacing a pair of drop link after Group 1 VW only replaced one in October last year - I assume to quickly get more work out of me) was done speedily and professionally and no more knocking and clunking. Couldn’t recommend a garage more and Elysia (?) on reception is brilliant.

28 May 2026
Unprompted review
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Reply from Volksmaster

Hi Shaun, Many thanks for taking the time to leave this great feedback and 5-Stars! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent service as aways

Excellent service as aways, my VW Touareg always goes to, volksmaster hollins road, great staff, always keep you upto date on progress

20 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent customer service and had my…

Excellent customer service and had my Audi A3 back on the road within 48 hours. Staff were very helpful and informative. Will definitely use them again if needed.

13 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks, Tracy, for taking the time to leave a 5-Star review. We appreciate the feedback :)

Rated 5 out of 5 stars

Excellent job

Excellent job
Videos of your vehicle which shows all the parts that need replacing, don’t get that on a back street garage.
Can’t complain about the price with how much work was done to a top standard with no fuss, better than the main dealer garages

18 May 2026
Unprompted review
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Reply from Volksmaster

Hi Mike, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review! :)

Rated 5 out of 5 stars

Golf service

Was able to book Golf in easily and with no fuss. Staff very helpful from customer service to technicians. Very thorough service with helpful advice. Very pleased with all work carried out and will use again.

15 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Andrew! We are pleased you were happy with our services :)

Rated 3 out of 5 stars

Was told I need new front break discs…

Was told I need new front break discs and pads and quoted £456 😳
I decided to get the discs and pads myself for £110
Had a mechanic fit them for £60
£170 all together
The mechanic told me one of my old pads were fitted the wrong way round
How did volksmaster not see this? 🤔

17 May 2026
Unprompted review
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Reply from Volksmaster

Hi Mark, this isn't necessarily true. We quoted £328.19 including VAT, unsure why you would add £120 on top of our quote? No matter the industry—whether it's vehicle maintenance, building, or electrical work—it is always cheaper to buy the materials yourself and hire a low-cost laborer to install them; Not sure why you would use this fact to attempt to make us look bad. Also, we carried out an INTERIM service which comes with a basic, visual inspection of brakes, tyres and suspension. It doesn't include stripping your brakes down, which is what is required in order to find details such as your pads being fitted incorrectly... Possibly a result of you using cheap mechanics over the years.

Rated 5 out of 5 stars

Excellent service as always at…

Excellent service as always at Volksmaster Heywood, I've used them many times now and wouldn't go anywhere else. Friendly knowlegable staff and good customer service . Audi A4 service carried out including video health check . Thanks again

8 May 2026
Unprompted review
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Reply from Volksmaster

Hi Simon, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

What a place!

What a place!

The service and advice in relation to my Audi TTS has proved invaluable. Everyone is so friendly, approachable and knowledgeable. Alicia on reception was amazing keeping me informed and up to date with what was happening with my car. She took the time to explain things properly in a professional and friendly manner. I will only use VolksMaster (Bury) to look after my car. I even took them in some chocolates to say thank you. Brilliant work. If you want somewhere trustworthy and good value you can’t go wrong with them.

14 May 2026
Unprompted review
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Reply from Volksmaster

Hi David, thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services and have passed your feedback onto the branch, they are overjoyed! Nice wheels by the way :)

Rated 5 out of 5 stars

Excellent Service

Excellent service as always from the lovely people at Volksmaster Bury. Their "pick up & delivery" service is a real plus & the communication at all levels is very good.

5 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star revioew and great comments :)

Rated 5 out of 5 stars

Really positive experience

Really positive experience, really friendly and helpful staff, and all in all can’t fault the work they did on my car body repair! Definitely recommend

5 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this great feedback and 5-Star review! :)

Rated 5 out of 5 stars

Had four wheel alignment done,great…

Had four wheel alignment done,great service and excellent staff.be back soon for air con regass.

5 May 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review - We are pleased you were happy with our services :)

Rated 4 out of 5 stars

Very thorough and polite service and…

Very thorough and polite service and always keep the customer informed.
Ashton Rd Garage.

1 May 2026
Unprompted review
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Reply from Volksmaster

Hi Terry! We are pleased you were happy with our services, thanks for taking the time to leave a 5-Star review :)

Rated 5 out of 5 stars

Regular customer

Regular customer. Always the great service

1 May 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the 5-Star review, Bradley :)

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