Volksmaster Reviews 

557
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff for their excellent service, highlighting their knowledge and helpfulness. Many appreciate the transparent and fair pricing, noting reasonable costs often better than main dealers, with no hidden charges. High quality work, thorough video inspections, and complimentary car washes are frequently mentioned. However, some customers noted concerns regarding misdiagnosis and unnecessary, overpriced repairs. A few also experienced issues with work quality, like unresolved problems or loose parts.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and good value, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding and excellent service... See more

Quality

Customers generally express high satisfaction with the quality of work, often describing it as "first class"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

557 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(557)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great checking in and out service with…

Great checking in and out service with Alisha . Very polite and efficient and the MOT reseasonably priced . Thanks

22 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review and amazing feedback - We are pleased you were happy with our services!

Rated 5 out of 5 stars

I had my car in for MOT and service, fantastic service from staff

I had my car in for MOT and service. Although I had to pay than expected because of an issue with my car I cannot fault the service and professionalism of the team. They kept me informed and my car was ready when they saud. I will definitely be using them again

19 June 2026
Unprompted review
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Reply from Volksmaster

Hi Darren, we are pleased you were happy with our services. Sorry to hear of the unexpected repairs but thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was excellent. From booking my VW golf r MK8 in for a DSG service. Girl at he desk was very welcoming to the mechanic working on the car. Quality service. 👍

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Ian, we are pleased you were happy with our services, thanks for taking the time to leave us a 5-Star review :)

Rated 3 out of 5 stars

Bury Branch- As usual

Bury Branch- As usual, a great job. However, Volkmaster offered a 30th Anniversary deal. Full service and MOT for £289. Pay £10 upfront and get a £50 discount. I was dissapointed, because I was offered my £50 discount. Not on £289, but on £314 for full service and MOT. A £25 difference in Volksmaster favour. Your response appears very reasonable, however should your offer have not been clear upfront?

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Jonathan, apologies for the confusion. The price you have advised in your review is for 1-1.5 litre engines. With yours being a 2 litre diesel, the price is higher. Thank you for the review and helpful feedback :)

Rated 5 out of 5 stars

Excellent service

Car booked in for routine oil service and haldex oil change with pump clean.
First rate service from dropping it off at reception to picking it up afterwards.
Very informative health check video of the car on the ramp kept me informed of any issues it had and options to correct.
Staff,as always,very friendly and approachable.
Car has been cleaned inside and out when I picked it up.
Another happy customer and would highly recommend.

17 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback, William! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Highly recommend the garage

Highly recommend the garage! Just moved to the area and got recommended volksmaster by my previous garage.
Car had issues and they got it straight in for diagnostic and sent a detailed walk around video and list of faults. I had to wait to hear if warranty would cover the issues, which they wouldn't. Soon as I told them I couldn't get it covered under warranty and id be paying they got the work done the following day (they had to order a part)! Picked the car up at lunch time and it had been washed and valeted! Proper friendly staff and definitely using them for any future car issues!

16 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, we are pleased you were happy with our services! Thanks again, Laura :)

Rated 5 out of 5 stars

Helpful

Helpful, attentive staff, job carried out well. No complaints

12 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Kenny! :)

Rated 5 out of 5 stars

Great experience when car broke down

Great experience, car broke down at home and was picked up and taken to the garage. Staff sent a video explaining their findings and a very clear list of recommended work with prices. All went smoothly and I’m very pleased with the work done on the car.

11 June 2026
Unprompted review
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Reply from Volksmaster

Hi Chris, we are pleased you were happy with our services. Thanks for the 5-Star review :)

Rated 5 out of 5 stars

Very informative and quick work

Very informative and quick work. Brilliant customer service from reception! Would definitely recommend if you’re ever having any car troubles!

11 June 2026
Unprompted review
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Reply from Volksmaster

Hi Matthew, thank you for taking the time to leave us a 5-Star reviw! We appreciate your feedback :)

Rated 5 out of 5 stars

Had our VW Tiguan brake fluid service…

Had our VW Tiguan brake fluid service undertaken at Volksmaster, cannot fault the professional service provided by all the employees,which exceeded my expectations and the video health check of my vehicle was an unexpected bonus.
Thanks for the quality service and professionalism

10 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks Roman for the 5-Star review and amazing feedback, we are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service

Great service

10 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Mark. What branch of ours did you visit?

Rated 5 out of 5 stars

Good experience

Following the recent closure of VW Main Agents in Bury I decided to give Volksmaster in Bury a try.
Very pleased I did. They operate almost exactly like the Main Agents did and charge (?)10-20% less. The staff are friendly and efficient and seem to really value your custom.
My car was collected (free) and delivered back once the service and MoT had been completed.
I had been recommended to them by a friend who had used the Heywood Branch and was very complementary about them.
The guys at Bury were also excellent. My only regret is that I had not used them in previous years, but I will certainly be using them in future.

5 June 2026
Unprompted review
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Reply from Volksmaster

Hi Tony, Thank you so much for taking the time to share your experience! We know how stressful it can be when a trusted local main dealer closes down, so we are absolutely thrilled that we could step in and provide that same high level of service for you (with the added bonus of better value!).

It's wonderful to hear that you enjoyed our free collection and delivery service, and that our Bury team made you feel valued. We really appreciate your friend's recommendation, and we are so glad you gave us a try. We look forward to looking after you and your car for many years to come!

Rated 5 out of 5 stars

Breakdown and annual service

I was booked in for normal annual service, but unfortunately, my alternator went faulty the day before, and I was taken by AA to Volkmaster ashton Rd, Oldham. Thankfully they managed to sort out my alternator problem and do the service too, but needed to be left in until the next day (understandably). Great service and professional throughout. Special thanks to Amanda, Kat and Nick at reception, and Dan (engineer).

3 June 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for this wonderful review! Dealing with a faulty alternator the day before your service is incredibly stressful, so we’re just glad the AA brought you straight to us and that we could get it all sorted for you so quickly.

Amanda, Kat, Nick, and Dan will be absolutely thrilled to hear your special shout-out! We always try our best to pivot and accommodate unexpected repairs so our customers aren't left stranded. Thank you for choosing Volksmaster Oldham and for recognizing the team's hard work. Safe driving! 🚗💨

Rated 5 out of 5 stars

Absolutely fabulous staff excellent…

Absolutely fabulous staff excellent service my VW needed lots of work due to previous garage neglect and all jobs completed car in workshop for a week as not fit to drive just collected the car and valet completed car looks beautiful drives like it did when first bought wonderful service and from now on this is the only garage I will be visiting thank you to everyone ♥️

5 June 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for this incredible review! We know how stressful it can be when you find out your car needs a lot of work due to past neglect, so we are incredibly glad we could turn that experience around for you.

Hearing that your VW drives like it did when you first bought it—and looks beautiful after its valet—is exactly what we love to hear. The team worked hard to get it back to being safe and fit for the road, and your kind words mean the world to everyone here.

Welcome to the Volksmaster family! We’re proud to be your go-to garage from now on, and we’ll always be here whenever you need us. Safe driving! 🚗💨

Rated 5 out of 5 stars

A Garage I Can Always Trust

Thanks for giving me confidence every time I bring my car in. I'm always completely satisfied with the service, and this visit was no exception. Friendly, professional, and reliable as always. Thank you!

3 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review and amazing feedback, Rafal! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

CAR AND VAN VOLKSMASTER

Once again, cannot fault Volksmaster Van Center on Hollins Road & Car Center at Ashton Road.

Kat at Ashton Road car center is amazing, great customer service, cannot fault her a little bit.

Jordan & Craig at Volksmaster Van center same with him, great customer service, cannot fault him.

Nathan has been the best, has always looked aftered me, love his service and the work he does!

I totally recommend EVERYONE to use volksmaster, 1000% better than these back street garages!

3 June 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the incredible review, Mohammed! We are absolutely thrilled to hear that you had such a fantastic experience across both our branches.

Kat, Jordan, Craig, and Nathan will be delighted to hear your kind words—we are very lucky to have them on our team. Knowing that we’ve earned your trust and a 1000% recommendation over the competition means the world to us. Thank you for choosing Volksmaster, and we look forward to looking after you and your vehicles for years to come!

Rated 5 out of 5 stars

I’ve just had my MOT carried out at the…

I’ve just had my MOT carried out at the Heywood Branch. It was done at an offer price and both the reception and engineering staff were very friendly and efficient. I had cause to change the date of the job and this was done by phone without fuss. Thank you

28 May 2026
Unprompted review
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Reply from Volksmaster

Hi Diane, we are pleased you were happy with our services! Many thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Back at Bury branch

Back at Bury branch again (lots of work being done to my EV, not because I was dissatisfied at all) and, as usual, fantastic service, a job well done at competitive prices. Thought I needed a new 12V battery but a health check by Volksmaster Bury meant I had no need to spend £300+ just yet. Thank you. The work done (replacing a pair of drop link after Group 1 VW only replaced one in October last year - I assume to quickly get more work out of me) was done speedily and professionally and no more knocking and clunking. Couldn’t recommend a garage more and Elysia (?) on reception is brilliant.

28 May 2026
Unprompted review
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Reply from Volksmaster

Hi Shaun, Many thanks for taking the time to leave this great feedback and 5-Stars! We are pleased you were happy with our services :)

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