Volksmaster Reviews 

561
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff for their excellent service, highlighting their knowledge and helpfulness. Many appreciate the transparent and fair pricing, noting reasonable costs often better than main dealers, with no hidden charges. High quality work, thorough video inspections, and complimentary car washes are frequently mentioned. However, some customers noted concerns regarding misdiagnosis and unnecessary, overpriced repairs. A few also experienced issues with work quality, like unresolved problems or loose parts.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendliness, professionalism, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and good value, with some... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding and excellent service... See more

Quality

Customers generally express high satisfaction with the quality of work, often describing it as "first class"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(561)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from this garage. Took my vehicle in with a number of problems. They established the cause of the problems, updated me and then carried out the work. They kept me well informed throughout.

19 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thanks so much for the 5-Star review, Kamal :)

Rated 5 out of 5 stars

A professional garage

This garage is the one you find and never leave for anyone else. I've been using volksmaster since getting my first car many years ago and been using them ever since. The family run business brings a homely ambience but with a very professional touch.
Highly recommend

18 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Steven, thank you so much for the great feedback and 5-Star review, which branch of ours was it that you attended please?

Rated 5 out of 5 stars

Reliable service

As I have done for many years I took my car to Heywood Volksmaster. I travel several miles to use their services but the professionalism and friendliness of the staff make it worthwhile. I am always pleased with the job that they do at a fair and reasonable price.would thoroughly recommend them

13 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi David, we are pleased you were happy with our services. Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

A great smart repair

Used Oldham Van Centre 179 Hollins for a smart repair. Two colour repair with dent and scrape done brilliantly. All the staff were fantastic and the car came back with a better valet than most main dealers. The price was fantastic and their curtesy cars are also very reasonable should you need one.

16 February 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our body repairs. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Volksmaster Ashton Road (Oldham)

I use Volksmaster (Ashton Road (Oldham)) to service my Skoda Octavia. I find the staff very friendly and helpful and they know their stuff and would strongly recommend them.

12 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi John we are pleased you were happy with our services. Thank you for the 5-Star review :)

Rated 5 out of 5 stars

Great service and workmanship from a great company.

I have always received service and workmanship of the highest standard from Volksmaster in Bury. I own a Seat Leon and always take this car to Volksmaster for every service and MOT. The workmanship is excellent and communications are of the highest standard. Prior to the Seat, I owned an Audi TT for a few years and always used Volksmaster for that car as well. As long as I own a VW, Audi or Seat car I will be using them with no hesitation. Highly recommended.

12 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Charles, many thanks for taking the time to leave us a 5-Star review. We are pleased that you're happy with our services. Just so you know, we carry out servicing, diagnostic and repairs on all makes and models :)

Rated 1 out of 5 stars

I booked my car in for diagnostics and…

I booked my car in for diagnostics and to be told there is £4000 damage, I explained my warranty will cover the damage and all they wanted was proof and the garage wasn't really keen on doing that, I've rang 5 garages and all garages told me its a £2500 max job and even said this garage is known to rip people off, They admitted to charging customers £100 an hour for labour! Even my warranty company said I think they maybe trying to get as much money as possible.

12 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Joe, everything seemed to be running smoothly until you were advised that some of the parts required upfront payment. There will always be back street garages that say negative things about us and state that our prices are too high but they won't carry the work out themselves. Your vehicle needed extensive repairs relating to the turbo charger and the timing belt amongst a few other things. We have never tried to hide our labour charges. We offer a dealer level service at a fraction of the cost. We don't rip anybody off, we charge premium prices for a premium service and we can guarantee you won't get our levels of service, honesty and compassion from any other garage in the North West.

Rated 5 out of 5 stars

Recently had my car booked in for a EPC…

Recently had my car booked in for a EPC fault the guys diagnosed the issue and solved the problem… always great service from the bury branch and I feel I can trust what they advise me, been taking my cars here for over 20 years .

9 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review and continued custom, Paul! We are pleased you are happy with our services :)

Rated 5 out of 5 stars

Used Bury Volksmaster for an MOT and interim service

Used Bury Volksmaster for an MOT and interim service on my Audi Q3. The customer service from booking the works to completion was 5star. Dropped off car as prearranged and video received promptly explaining what they had checked and confirming there were no urgent repairs needed. Car was returned to me clean and washed, which was appreciated. Not the first time we have used Volksmaster and certainly won’t be the last. I was satisfied with the quote for the work which was considerably less than an Audi main dealership. Thank you Volksmaster.

10 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

We are pleased you were happy with our services. Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Quality job

The paint that was required to cover the car was very good match very impressed. Thank you

10 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review, Farzana. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service at Volkmaster Oldham

Great service at Volkmaster Oldham. All charges made known prior to commencement of work. Friendly service.

6 February 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Tracey, thank you for the 5-Star review. We are pleased you were happy with our services. We never start work without authorisation from our customers so that we can avoid any nasty surprises :)

Rated 5 out of 5 stars

Trustworthy Experts

The team at the Oldham branch are extremely helpful. I trust them implicitly with my Cupra 300 knowing that all work will be done as it should as they are VAG specialists. They make every effort to accommodate and get the job done as soon as possible. Could not recommend them more.

6 January 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review and your trust, Paul! We are pleased your happy with our services and appreciate the support :)

Rated 1 out of 5 stars

Avoid At All Cost

Avoid At All Cost
PROFESSIONAL CON ARTISTS
THEYLL HAVE YOU OFF WITH A SMILE.

AVOID
HAD A TIMING CHAIN REPLACED BY THESE IDIOTS DIDNT EVEN COMPLETE THE FULL JOB.

THEY JUST REPLACED SOME PARTS. 8000 MILES LATER TIMING RELATED FAULT CODES APPEAR.

ALSO MY CAR HAD TO BE TAKEN BACK TO THIS GARAGE 3 TIMES AS THEY LEFT BITS LOOSE UNDER THE BONNET WHICH WERE MEANT TO BE QUALITY CHECKED BY ANOTHER FOOL.

PLEASE DONT BELIEVE THERE REPLIES AS WHEN QUESTIONED IN PERSON THEY HAD NO REPLY TO ME AND THERE FACES WERE SHOCKED THAT THEY HAD BEEN CAUGHT OUT.

15 May 2025
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Mitch, Many thanks for the verbal abuse. However, after checking our records, we do not seem to have any bookings that relate to this.

We are a family run business with a great reputation in the community. We carry out chain and belt replacements regularly. We have never lied about parts we have fitted, we have never attempted to con any of our customers. I handle complaints within the business and have never had any contact from you. Email customerservices@volksmasterltd.co.uk with your details and we can have a look into this? This is the usual process when complaining about any business. I have requested your details via Trust pilot also. If we don't receive anything from you within 3 days, we will report your review as fraudulent

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