Volkswagen Reviews 

Outstanding customer care and service. Altrincham Volkswagen are the gems of car dealers! I’m absolutely thrilled with my recent and first experience of buying a car with them. After having a horrendous experience with Vauxhall, I was finally being treated like a valued person with feelings and not an undervalued number. From the moment I received a phone call from Tony, then walking into the dealership, to the way I was approached by an amazing team whilst I was there, to literally just receiving a phone call to tell me my new car is ready, has been perfect, I’ve been so happy with the whole experience! Gareth the manager and the other team members were just so welcoming and understanding of my traumatised state from how I’d been treated by Vauxhall previously. Honestly they were so assuring, took time to listen and really did look after me. I will never go anywhere else! I’m truly grateful to them for finding me a car that suits my needs and lifestyle that was also affordable and I even get to keep the rubber ducks on the bonnet of my rubber duck yellow VW! :) I’m so excited to be apart of this new dealership, and a strong, caring team. They’ve gone beyond my expectations and I can’t recommend them enough! Thank you!

Bought an ID4 with the offer of a free Ohme Charger and installation. I had problems with the installation, despite Ohme approving it as a standard installation with no additional cost. The installer turned up late (19:00), could not fit charger as given wrong details about property, then company employing installer then said I had to employ a carpenter to lift floor boards if I wanted the charger installed.
Complained to Ohme, no response to date.
Contacted VW Customer Services to see if they could help. They are TOTALY DISINTERESTED and just referred me back to Ohme customer services. VW have presumably paid Ohme for the charger and installation. But it's my problem as far a VW are concerned.

Sold me a brand new 24 plate R line Tiguan when they were aware of issues with the model. I reported my issues after 2 months of having the car. They told me there is no update yet and to continue driving a dangerous car. Fobbed off every month. Told I was on a waiting list that didn’t exist. I asked to change my car to something else due to no update. Told no, I am in a contract and they are legally entitled to try to fix it once. Collected my car knowing there was no update but telling me there was. No update is available for Tiguan r line. It has been confirmed by another manager. They knew this and still lied to me and took my car in.. Gave me a manual courtesy car of much less value but continued to take my £530pm payments for a faulty, unsafe car and have done this knowingly for 5 months. I have complained to finance who said they would call in 2 days. 3 weeks later I am no further on. Disgraceful company who will not help me but continue to take my money for a dangerous car that was sold to me faulty. I have written to the FCA and will take legal action. Do not purchase anything from Volkswagen and certainly not the inchcape Manchester branch
where they have caused this much personal, financial and emotional stress. It has been 5 months and I am no further on and still taking money!

I don’t usually post on things like this, but I thought it was important to share to hopefully help others avoid making the same mistake I did.
In August 2023 I purchased an approved used VW Tiguan from Marshalls VW in Aylesbury. Since purchasing the car, it has been the bane of my life……
VW approved used state on their website ‘We treat our Approved Used car buying experience with the same love and attention as buying a new car’. Unfortunately, in my case this simply wasn’t true.
To give you an idea of the level of hassle this car has caused in the last 12 months, so far I have replaced: The start / stop button, the rear window (demister not working), the centre console (cup holders not deploying), NSF wheel bearing, OSF wheel bearing, speed sensors and control unit on both front wheels.
Thankfully up until now this has been covered under warranty, however in October the vehicle developed yet another fault, a coolant leak coming from the Steel pipes connected to the engine block due to corrosion.
The pipes are in a terrible state, and they haven’t suddenly deteriorated over a 12-month period, this has been years in the making, it was missed on the ‘approved used’ check and missed in 2 separate services at the dealership (one as recent as August 24).
The cost to fix this issue £2.5k and the best bit is that VW are refusing to cover it under warranty as it falls foul of the terms and conditions.
To their credit Marshalls have offered a goodwill to reduce the price to £1.6k. However if I was told after buying a £20k car that you will need to spend another £2k in 12 months time to fix it, I definitely wouldn't have bought it!
If I had my time again, I would never have bought the car. I implore you don’t buy a used VW, you will spend more time repairing it than you will driving it.

When you are pulling your hair out because you can't find a honest and reliable car mechanic to fix your sensor mad vehicle. "There is a one stop answer"
Volks. I turned up with Audi A3 12 reg the dash lighting up like a firework display and a misfire. Went to another garage first, but was met with man dressed in oil stained trousers and t-shirt. I explained my problem, he said, " that is a massive issue could be a complete engine rebuild" shocked I asked for a cost, he said difficult to cost leave it with me, see what I can do. Then a mate said go to Volks they are the experts for Audi they will give you a price. The best advice I ever received in my life. I turned up, met Pete he was totally professional and very knowledgeable to my inquiries, he booked my car in for a diagnostic saying let's find out what is wrong then we can phone you with a price. The price was fair for the work involved. The car fixed the day, the service was exceptional, they even repaired an item that they found to be on its way out which would have failed at a later date, they didn't add this to the bill. They just repaired it I was so impressed.

I can highly recommend Volks they go the extra mile to ensure you car is repaired to the highest standards. Don't waste time looking for any other garage, go to Volks, you will not disappointed. GUARANTEED

I was so impressed

So in September I took delivery of a brand new 74 plate Golf 8.5 - dealership are amazing and everything good
3 days later I can’t get into the car as the car refuses to unlock
Eventually after VW roadside assistance attend we get in - close the drivers door and the back windows open on their own and car says “do not drive”
Leave it a few hours and all is fine
2 weeks later same thing happens in a supermarket car park !!! This time the car is towed back to my dealer
VW technical Milton Keynes advise my dealer to drive the car to try to replicate the fault - no fault happens
2 weeks later and the same thing happens again this time in a hospital car park!!! - on this occasion I had to climb through the rear doors to get into the front seat to open the door at the front for my passenger and me close drivers door and windows open on their own - press start and no do not drive so my dealer said to drive it - alarm light flashes the entire way home / heated seats and steering wheel on but not turned on by me / windows motors sound but not pressed/ start stop system does not work - car goes to the dealer again
Car is currently waiting a software update which is coming in Quarter 4 (so now) the factory in Germany closes for 2 weeks for Christmas so no hope of it being soon
In the time I’ve had the car I’ve actually had it 23 days !!!
VW Germany need to sort this bug fast - nobody in the factory cares and my car is not the only one apparently but still no fix time
Topping it all off I have to keep my payments up for a car I don’t have
The only people who care are the dealer but they can’t do anything without VW Germany releasing the software update and VW Executive office but again they need the fix from Germany
Germany are putting cars out there they know there is an issue with !!! Avoid the 8.5 Golf !!!

Messaged the new MD of VWUK on LinkedIn and again no response
Seems nobody actually cares about a £30,000 car that you can’t actually get into
So the January update is - should be before end of Q1 2025 (upto end of March) car is still with dealer so doesn’t feel like I own a brand new car at all but I’m still paying for the privilege- I have now given the brand until end of Jan then the car is being rejected
So end of January 2025 update (almost) car will be rejected finally this weekend
VW Finance are offering 50% off my 5 monthly payments back despite me paying each month in full for 5 months and me actually only having the car for 23 days in total since September whilst it awaits the software update
I’ve spoken to other VW dealers and they haven’t heard of this fault or know anything about it (no campaign I’m told by multiple dealers) meaning I’ve probably got unlucky with my car

Paint on new £60k VW California had pin head size bumps under the paint. VW Peterborough and VW CC said it was corrosion caused by a stone chip. Although not visible, VW said they took a microscopic photo, but were unable to show this to me and refused to cover under warranty. I had a paint shop remove the paint and no corrosion was present, a foreign object was under the paint causing the defect. VW have been totally unprofessional basing their theory on no evidence and speculation. In light of the new evidence and the lack of evidence on VW’s part, VW have been unwilling to engage or take any responsibility under a meaningless 12year paint warranty. As a devoted VW fan having been loyal to this brand for years, I’m am beyond disappointed.

VW Roadside Assistance has still not refunded my payment after I cancelled a duplicate policy on 25 October 2024 - now 45 days later. Their promise was no more than 28 dyas which itself is unacceptable.
The admin is done by the AA but the name/image at stake is that of Volkswagen. They need to bring their business partner under control.
Right now they say it will take another 18 days due to their admin mix up which rest the clock for another 28 days and their total lack of flexibility to process a refund in under 28 days.

Becky at Liverpool Volkswagen is a Star.

My car went in for an oil change and service, between booking my service and attending my car has had damage done to it. When I called i informed them of this and they said they would notify the person dealing with me and the servicer. When i arrived the lady at the desk greeted me promptly and asked me to take a seat. Becky came over within 2 minutes of me waiting and greeted me. We talked over what was taking place on my car today and i informed her about the damage and asked for what the issues were and if i could have a quote. She phoned me only a couple hours later to say it was ready and i can collect whenever. When i returned becky came to me, explained everything on the invoice and the work that was carried out and informed me on the further information, she then advised me of when they would be able to get this in and said to give them a call and ask for her specifically and she would help. I was then walked to my car and set off. Becky showed professionalism, friendliness, knowledge and experience exactly how it should be (especially when you know nothing about cars)... The prices given were reasonable and i was actually shocked at how cheap it was. Becky you are an asset to the company and i cant wait to speak again.

Worst customer service I would have to say service advisors give dates for one month ahead for an engine check light problem which means the car can’t be used for weeks Service Manager Jordan is very rude and don’t seem to care and this is for an approved car that’s is under VW warranty I have had issues with the same guy back in July when MOT was done and my request was ignored and I had to take the car back for the same problem which was dealt with later and wasted my time all they say is we are short on staff! I was asked to call VW Assist if I want an early diagnostic done, sharing a bad experience on social media will get your account blocked :) Sales people would say anything to make the sale can’t expect this standard from VW!!

Abysmal company that will show no remorse or consideration to customers when they were at fault.

Harrogate Vertu dealership November 24, second hand purchase, excellent attention in all aspects of service.
Credit where credit is due.
Thank you

Very poor customer service had an issue with a van I had had for two days couldn’t look at it until February 2025 . Rang to book my older van in for a service and was told they could do it in 3 days shocking customer service and the South African call center were a night mare how bad has vw gone . And now there vehicles and mostly ford I fear hiw bad it’s going to get

Terrible customer service!
Went in to the Darlington branch to have a test drive in a ID5 on a Sunday to be told they only had it in on Wednesday and Friday midweek as their member of staff who had it was not in then. So tried another branch at Durham on the phone to strand a test drive on the Tuesday. This was done centrally who promised to contact Durham to sort and said Durham would ring back. This never happened…never ring back. So on Wednesday rang the Darlington branch to arrange for later that day and arranged it for 12pm. At 1015 am they rang back saying that member of staff was now off for personal reasons but they thought she might return next week!!
All we wanted was to test drive a car! What a complete shambles of an organisation!

South Ruislip branch in London complete mess. Waiting for car repair for 2 months now. Would not recommend VW at all. Avoid!!!!

Oldham VW, the atmosphere inside was horrendous no one approached me when entering after being there for around 20 mins a gentle man came over and asked if I was ok (very blunt), nerveless, the girl with the bright blonde hair was giving out dirty looks she had seen I was there but clearly didn't want to serve me, I think the staffing there isn't the best this is my second time coming to VW and it will be the last. The staff only seem to care about their image or how they look not what the customer needs. This is my opinion on this but reading further reviews i am not the only one with this opinion to, maybe they should have a different age of staff around not just young girls, I think they are an assets to get 'MEN' in when not only men buy cars.

New hybrid Golf GTE - user interface is a NIGHTMARE
The interface is way too complicated. We cannot get it to do something as simple as delay the charging so it takes advantage of the overnight EV cheap rate. We have given up and had to buy a timer plug in order to delay charging, meaning we cannot use our actual EV charging unit. Yes there is an option to select when you want the car 'ready to use' but that then turns on the aircon/heating for 5:30, we just want a delayed charging option. Also why oh why does the heated steering wheel always come on when the car is started? Why does the SOS unavailable and traffic assist unavailable warning messages randomly keep going off (which is very loud) and we cannot find the setting in the interface to fix it. We have had several EV cars and this is just the most complicated we have ever seen it needs a complete rethink. We have heated seats but have never found how to turn them on / off. Apart from if we use 'ready to use' setting and then the car will turn them on at 5:30 !!!!!!

My charging flap was stuck shut, fault actuator. Cost me 10 days without the car. VW charged £180 to look at it and then £300 to fix it. This is a well known fault on all VW branded cars. It should be a recall but they won’t admit there’s an issue. Happens on VW , Cupra, Seat, etc
Avoid VW they use cheap parts and don’t accept liability.

Personally each time I’ve been to the Oldham VW I’ve felt out of place like I shouldn’t be inside there. “vibes”
But I never had that issue when it was at Oldham road showroom.
The staff now in Oldham showroom don’t make me feel welcome at all. This has been 4/5 times each time the same lack of respect and response to customers. To be BLUNT THEY SEEM STUCK UP TO PEOPLE WHOME WANT A DISABILITY CAR.
so I’m sad to say the car is going back asap because of the disrespect I felt every single time I was there.
It’s been almost 7 years and 2 cars later and shown no respect just outright dirty looks from staff.
NEVER AGAIN VW OLDHAM. The lack of welcoming is enough for me to walk away from your showroom and cars for good.

I have had really bad experience with vw! Horrible customer service and dishonest with the warranty parts.