I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... See more
Company replied
Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions yo... See more
Company replied
The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my... See more
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Company details
Written by the company
Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.
Contact info
Rolandstraße 44, 40476, Düsseldorf, Germany
- helpcenter@volunteerworld.com
- www.volunteerworld.com
4.8
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A very smooth booking and support…
A very smooth booking and support process
21 March 2026
Unprompted review
Reply from Volunteer World
Hi 😊
Thank you so much for your kind review! 💛
We're delighted to hear that you found both the booking process and the support smooth and straightforward. Making the journey as easy and enjoyable as possible is exactly what we strive for.
We wish you an incredible volunteering experience and all the best for your adventure ahead! 🌍✨
Best wishes,
Sophie from Volunteer World
Great experience booking I needed to…
Great experience booking I needed to change dates and communication was fantastic!! Looking forward to my trip!
13 May 2026
Unprompted review
Reply from Volunteer World
Hi Shannon 😊
Thank you so much for your wonderful review! 💛
We're so happy to hear that everything went smoothly, even after changing your travel dates. It's great to know that our team could support you throughout the process and make everything as easy as possible.
We hope you have an incredible trip and an unforgettable volunteering experience. Have an amazing adventure! 🌍✨
Best wishes,
Sophie from Volunteer World
Great knowledgeable feedback
Mariela answered all my questions thoroughly and made good suggestions
28 April 2026
Unprompted review
Reply from Volunteer World
Hi Kelly,
Thank you so much 😊
We’re really glad to hear that Mariela could support you well. ✨
Really helpful
I get a broad and complete assistance about what to choose for my volunteer journey from Laura.
Now I’m confident I’ll choose the one which perfectly fits my needs.
Really appreciated
21 April 2026
Unprompted review
Reply from Volunteer World
Hi Marco,
Thanks a lot for your kind feedback! We’re really happy to hear that Laura could support you so well and help you feel confident about choosing the right volunteer journey for you. 😊
Looking forward to hopefully supporting you further on your journey 🌍
Thanks again for your trust, and see you soon! ✨
My first impression
Last night I registered with Volunteer World to do volunteer work in Arusha, Tanzania.
You are automatically added on WhatsApp and receive excellent guidance with the registration process.
I could turn to Linda with any questions, which gives me peace of mind.
I am really looking forward to starting my volunteer work.
Anja Netherlands
13 April 2026
Unprompted review
Reply from Volunteer World
Hi Anja,
Thank you so much for your lovely feedback! We’re really happy to hear that the registration process felt smooth and that Linda could support you with all your questions along the way — great to know this gave you peace of mind. 😊
We wish you an amazing volunteering experience in Arusha 🌍
Thanks again for your trust, and enjoy every moment of your journey ✨
living in India like the population
a complete immersion in the local community, both within the centre – where we are in contact with the younger generation – and through staying with an Indian family and sharing in their daily life
23 February 2026
Unprompted review
Reply from Volunteer World
Hi Michelle,
Thank you for sharing your experience! It’s great to hear that you were able to connect so closely with the local community and get a real sense of everyday life during your stay. 😊
Wishing you many more meaningful moments on your journey 🌍
Thanks again for your feedback! ✨
Easy human contact
Met with Laura for a discovery call and she helped narrow down my options and presented them in a clear email. I appreciate being able to talk to someone in person and booking and rescheduling meetings to do so was very easy. Thanks!
1 April 2026
Unprompted review
Reply from Volunteer World
Hi Liam,
Thanks so much for your lovely feedback! We’re really happy to hear that your conversation with Laura helped you get a clearer picture of your options and that everything afterwards was easy and well-structured. 😊
Wishing you lots of excitement as you take the next steps in your journey 🌍
Thanks again for your trust! ✨
Very usefull
Very usefull, Agathe really helped to solve my issues. Despite the program slot prebooking and two deposit payments, the association rejected my reservation. Thanks to Agathe, i have been refund for one, and i get the second transfered to another program in very short delay. In conclusion, do not hesitate to ask for help.
27 March 2026
Unprompted review
Reply from Volunteer World
Hi Severine,
Thank you so much for your kind words! 😊
I’m really glad Agathe was able to step in and help resolve the situation quickly for you — she’ll be very happy to hear this. We know that unexpected issues like this can be frustrating, so it means a lot to hear that you felt supported throughout.
Wishing you an amazing experience in your new program, and don’t hesitate to reach out if you ever need anything else! 🤗
The video call with Mariela Pero went perfectly good
The video call with Mariela Pero went perfectly fine. She was very nice and professional. In fact, she was able to answer all of my questions and make us feel more confident about the program choice. 10/10
31 March 2026
Unprompted review
Reply from Volunteer World
Hi Laura 😊
Thank you so much for your fantastic review! 💛
We're delighted to hear that your video call with Mariela was such a positive experience. It's wonderful to know she was able to answer all your questions and help you feel even more confident about your program choice.
We wish you an amazing volunteering experience and hope it's everything you're looking forward to! 🌍✨
Best wishes,
Sophie from Volunteer World
Helpfull personal support
I have been trying quite a while to find a project that fits to my personal skills and needs but I got lost in the jungle of the internet.
Today I had a personal 15 minutes call with a member of the VW saff and it was so helpfull!
In no time I received individual projects, fitting to my demands.
Now I am just spoilt for the right choice! 😊
Thank you, Josefine!
31 March 2026
Unprompted review
Reply from Volunteer World
Hi Eva 😊
Thank you so much for your wonderful review! 💛
We're so happy to hear that your call with Josefine helped make the search for the right project a little easier. Finding the perfect volunteering opportunity can sometimes feel overwhelming, so it's great to know the personalised recommendations pointed you in the right direction.
Now comes the exciting part—choosing your favourite! 😊 We wish you an amazing volunteering adventure and an experience you'll never forget. 🌍✨
Best wishes,
Sophie from Volunteer World
Informative and polite
Very polite! I got all the information I needed!
25 March 2026
Unprompted review
Reply from Volunteer World
Hi 😊
Thank you so much for your kind review! 💛
We're delighted to hear that you had such a positive experience and that you received all the information you needed. It's always our goal to make the process as clear and helpful as possible.
We wish you an amazing volunteering adventure and all the best for your journey ahead! 🌍✨
Best wishes,
Sophie from Volunteer World
This is purely a review for the…
This is purely a review for the back-office and their quick and clear reaction on our questions thru e-mail
16 March 2026
Unprompted review
Reply from Volunteer World
Hi 😊
Thank you so much for taking the time to leave a review! 💛
We're delighted to hear that you were happy with the support you received from our team. Providing quick, clear, and helpful assistance is something we always strive for, so your feedback truly means a lot to us.
We wish you a fantastic volunteering experience and all the best for your upcoming adventure! 🌍✨
Best wishes,
Sophie from Volunteer World
Reply from Volunteer World
Hi Philippe,
Thank you so much for your kind words! We’re glad you had a smooth and pleasant experience. 😊
Excellent, Organized, Thoughtful
The team has been very responsive in answering all of my questions and even going beyond by providing me with extra resources. Thank you!
2 March 2026
Unprompted review
Reply from Volunteer World
Hi Maya,
Thanks so much for your message! 😊
We’re really glad we could help and provide the extra resources you needed. It means a lot to hear this, and we’re happy to support you anytime! 🤗
It was a pleasure to speak with Mariela…
It was a pleasure to speak with Mariela :) she explaind everything very well and had answers to my question. Even offering to find a already picked programm where I just had screenshot saved from my first look a couple of weeks ago.
25 February 2026
Unprompted review
Reply from Volunteer World
Hi Denise,
Thanks so much for your review! 😊
We’re really happy Mariela could help you find the program you were looking for and answer all your questions. We hope you have an amazing volunteering experience! 🤗
Volunteer World is helpful
Volunteer World has been incredibly helpful and kind. They have helped me with every concern and guided me through everything.
20 February 2026
Unprompted review
Reply from Volunteer World
Hi Marie,
Thank you so much! We’re really happy we could support you and guide you along the way. Wishing you an amazing experience! 🤗
Reply from Volunteer World
Hi Guilia,
We’re glad Mariela could help and make everything clear for you. Wishing you a fantastic experience ahead! 🤗
I booked through Volunteer World to go…
I booked through Volunteer World to go to the Tenerife Animal Sanctuary. From the deposit invoice I thought they were taking 5%. In effect, I found out then I got to the sanctuary that they were taking 25% (more than booking.com!!!!!)
Absolutely shameful and by complaints to them about this not being clear on their website have been stonewalled.
Rona
5 January 2026
Reply from Volunteer World
Hi Rona,
Thank you for sharing your feedback. We’re sorry that the fee structure wasn’t immediately clear during your booking experience. Our goal is always to provide transparency at every step, and we truly appreciate you pointing out where we can improve.
We’ll review our booking flow and communications to ensure this information is presented more clearly in the future. Your feedback helps us make the experience better for all volunteers.
Thank you again for taking the time to share your thoughts.
The platform was excellent
The platform was excellent, with a lot of information. Thanks to Agathe for your support during the trip and for all the information and answers to our questions.
18 February 2026
Unprompted review
Reply from Volunteer World
Hi Marie,
Thank you so much for your kind words! We’re really glad the platform and Agathe’s support made your trip smoother. Wishing you an amazing volunteering experience! 🤗
Very helpful and friendly!
12 February 2026
Unprompted review
Reply from Volunteer World
Hi Friederike,
Thanks so much! We’re happy to hear you felt supported and well taken care of. Wishing you a fantastic experience! 🤗
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