I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more
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Review summary
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The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... See more
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Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions yo... See more
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The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my... See more
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Company details
Written by the company
Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.
Contact info
Rolandstraße 44, 40476, Düsseldorf, Germany
- helpcenter@volunteerworld.com
- www.volunteerworld.com
4.8
Excellent
317 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very nice and fast service
Very nice and fast service, helped me instantly and very sweet
9 February 2026
Unprompted review
Reply from Volunteer World
Hi Iris,
Thank you! We’re glad we could help quickly and make things easier for you. Wishing you an amazing experience ahead! 🤗
Former humanitarian professional nurse…
I'm a former professional humanitarian nurse and psychotherapist today.
At the end of the year I've decided - wanting to go back to Africa but not as a tourist - to join both ideas for my holidays.
I had the chance to find Volunteer World first thing on the internet. Also, I found the mission of my dreams and according to my professional experiences straight away and contact and communication started within 2 days...
Contact by mail, visio with the future working place - answers straight away, any time and efficient.
I must say that NEVER in my long professional life I had met wonderful and competent people like this team . Never!
They know their profession but with heart, humanity understanding and flexibility.
We are now discussing the date of my leaving which depends on their but also my disponibilities since I am still working.
The project, the contact, the humanity, professional side and "simplicity" made me happy from the first moment on and I give them my whole confidence.(having worked in hospitals and for NGOs you find out the difference ... :)
I really really thank you for everything!
1 January 2026
Unprompted review
Reply from Volunteer World
Hi Mokka,
Thank you so much for your beautiful words! 💛
It truly means a lot to hear that our team could make such a difference for you and that everything felt professional, simple, and heartfelt. We’re really excited for your upcoming experience in Africa and can’t wait to hear about all the great things you’ll do there. Thank you for trusting us—we’re here for you every step of the way! 🤗
As a parent
As a parent, the idea of a gap year was honestly quite frightening. Letting go of my fears and allowing my child to travel so far on his own wasn’t easy. I worried about what could happen and whether he was ready. At the same time, I knew deep down that he needed this experience to grow.
Discovering Volunteer World changed everything. It gave him the opportunity to explore the world while helping others, learning, caring, and maturing — and it gave me real peace of mind. It felt like the perfect balance.
We booked four volunteer assignments, each more exciting than the next. When he comes home, he won’t just return with incredible life experiences, but also with a stronger CV and a deeper sense of responsibility. I couldn’t be more grateful. The process is simple and the assignments look incredible (I am seriously thinking of booking one for me and my husband) - I'll post back when he will have completed them all....
5 February 2026
Unprompted review
Reply from Volunteer World
Hi Carine,
Thank you so much for your kind words! We can only understand your worries as a parent letting your child volunteer abroad alone. So, we are thrilled that we could reassure you and accompany you and your son. We wish him to make amazing and unforgettable experiences! 🤗
We’d be happy to find a volunteering experience for you and your husband too someday! 😊
She was very helpful and well informed
29 January 2026
Unprompted review
Well she was really helpful and sweet
Well she was really helpful and sweet. She really guided me and answered all the questions I had !!! She also suggest me many other options and gave me tips! Thank you so muchhh
26 January 2026
Unprompted review
Reply from Volunteer World
Hi Antonia,
Thank you so much for your kind words! 😊
We’re thrilled to hear that she could guide you, answer all your questions, and give helpful tips. It’s wonderful to know you felt supported throughout the process! 🤗
Very hepful
Laura was very helpful and clarified all my doubts.
She sent me an e-mail with the information I requested in no time
22 January 2026
Unprompted review
Reply from Volunteer World
Hi Martina,
Thank you so much for your feedback! 😊
We’re glad Laura could help clarify everything and get the information to you quickly. It’s great to hear everything was clear and useful for you! 🤗
Reply from Volunteer World
Bonjour Camille,
Merci beaucoup ! 😊
Ravi que la communication ait été claire et agréable pour toi !
Very informative and clear…
Very informative and clear communication, with knowledgeable recommendations.
19 January 2026
Unprompted review
Reply from Volunteer World
Hi Kevin,
Thank you so much for your kind words! 😊
We’re glad the communication was clear and that our recommendations were helpful.
Mariela was so helpful
Mariela was so helpful, made the experience seem so straightforward with her guidance
9 January 2026
Unprompted review
Reply from Volunteer World
Hi Ella,
Thank you so much for your kind words! 😊
We’re thrilled that Mariela could make everything feel simple and guide you through the process smoothly.
first steps with Volunteer world
The exchange was very open, the goals and means clearly explained. All in all in a little less than 15 minutes we have discussed and covered all the subjects I wanted to see covered. Looking forward to working with Volunteer world!!!!
16 January 2026
Unprompted review
Reply from Volunteer World
Hi Sonja,
Thank you so much for your feedback! 😊
We’re glad the exchange was clear and efficient, and that all your questions were covered. Wish you to have a great time! 😊
Really nice and helpfull.
15 January 2026
Unprompted review
Reply from Volunteer World
Hi Melanie,
Thank you so much! 😊
We’re glad you found the support helpful and enjoyable! 🤗
Easy booking. Great information.
The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my chosen project - thankyou Justin. Payment was easy. The only hard decision was choosing which project to volunteer for!
9 January 2026
Unprompted review
Reply from Volunteer World
Hi Ezra,
Thank you so much for your feedback! 😊
We’re thrilled that the booking process was smooth and informative, and that Mariela could support you so quickly. Choosing a project is always the hardest part, but we’re excited you found one you love! 🤗
Reply from Volunteer World
Hi Lenny,
Thank you so much! 😊
We’re glad you found the guidance informative, friendly, and positive—it means a lot to us! 🤗
Mariela was very informative and…
Mariela was very informative and helpful! I got all my questions answered and in a professional manner and she went above and beyond to help me!
5 January 2026
Unprompted review
Reply from Volunteer World
Hi Hayley,
Thank you so much for your kind words! 😊
We’re thrilled that Mariela could answer all your questions and go above and beyond to support you. It’s wonderful to hear you felt well taken care of! 🤗
Incredible experiences with their services!!
I had a wonderful call with Mariela! She was very helpful answering my questions and even sent info on additional information I was curious about :))
23 December 2025
Unprompted review
Reply from Volunteer World
Hi Alex,
Thank you so much for your kind words! We’re thrilled to hear that your call with Mariela was helpful and that she could provide all the information you were curious about. 😊 Your feedback really motivates us to keep supporting our volunteers with care and attention. 🤗
Very helpful assistant when looking at…
Very helpful assistant when looking at dive opportunities, sent me updated information very quickly.
10 December 2025
Unprompted review
Reply from Volunteer World
Hi Mario,
Thank you for your feedback! We’re glad our team could provide the updated dive information quickly and help you explore the best opportunities. 🌊 Your words mean a lot and encourage us to keep supporting our volunteers efficiently. 🤗
Reply from Volunteer World
Hi Steffi,
Thank you so much! 😊
We’re glad you found the service friendly and professional! 🤗
Patient with my tech issue
Patient with my tech issue. Answered my questions. Pleasant conversation. Thank you!
2 December 2025
Unprompted review
Reply from Volunteer World
Hi Denise,
Thank you so much for your kind review! We’re really glad we could help sort out the tech issue and answer your questions along the way. It’s great to hear you enjoyed the conversation too — we’re always happy to help. 😊
Very good information!
Mariela was a big help, helping me to choose the right volunteering program for me.
2 December 2025
Unprompted review
Reply from Volunteer World
Hi Lea,
Thank you for your kind words! We’re so glad Mariela could help you find the volunteering program that feels right for you. Choosing the right experience is important, and it’s great to hear she could support you along the way. We wish you an amazing volunteering journey ahead! 🌍✨
Good organization good people good cause
Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions you have.
I will definitely be booking another volunteer trip with them again.
3 December 2025
Unprompted review
Reply from Volunteer World
Hi Evan,
Thank you so much for your kind words! We’re really happy to hear that Laura has been able to support you so well and make each interaction helpful and positive. Patience and friendliness are exactly what we strive for, so it’s wonderful to know that this came across.
We’re already looking forward to helping you plan your next volunteer trip! 🌍😊
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