Volvo Car Group Reviews 

My Volvo XC40 T4 Plug in Hybrid had to be dragged of my driveway 2 weeks ago after going into turtle mode. Volvo Assist provided a Enterprise car for 3 days that was extended by 1 day after the dealership had initially diagnosed a Inverter Generator module fault with an indicative cost of £4k to replace, (just outside of warranty would you believe).
After a week of waiting I was informed by the dealership that actually the fault is a high voltage cooler and not the IGM itself, and were unable to provide a completion date for repairs.
Both the dealer and myself have tried through many hours of phone calls and being bumped by different departments within the Volvo assist organisation that we have been unable to obtain an extension to the original hire car whilst my car is being repaired.
My extended service plan that I took after 3 year interval allowed for a hire car for standard repairs but it seems anything more than a 3 day repair is not covered, ie such as a major repair associated with the hybrid system is not covered and clearly is not made known at the time of taking out the additional service plan. No sign of my car being repaired 2 weeks later and still no offer of support from Volvo assist who appear to have washed there hands of it after this issues being raised to management by the dealership and me. Absolutely shocked at their behaviour and lackmof customer care with a vehicle purchased from new, with 14k on the clock maintained by the dealership on a regulare basis and being treated in such a shabby way has left me feeling disgusted.
Surely someone can take responsibility for the situation?

Totally disgusted that I fell for this trap and bought a Volvo. Clients are treated appallingly....if someone bothers to answer the call. Generally you're just left hanging.
Months ago, clients were warned of a battery fault in the EX30. Charging over 70% could cause fire. I live in the country and need 100% charge for long trips. Despite numerous emailed enquiries, no response as to when the problem will be fixed.
My Volvo is not what I was told I was buying and I am considering reporting the matter to Comsumer Affairs. The company is disreputable and should be investigated.

I am writing this review to warn others about the catastrophic failure of both Volvo's hybrid technology and their UK customer service.My Volvo XC90 T8 suffered a high-voltage hybrid battery cell module failure last June. Volvo took an unacceptable 7 months to complete the repair. Less than five months later, the exact same high-voltage battery system has failed again. This is a premium luxury vehicle with a known, systemic powertrain defect.
Volvo UK has officially refused to replace the complete battery pack assembly under my valid 8-year warranty. Instead, they are insisting on a delayed single-cell patch-up in mid-June, meaning I am expected to live without my primary vehicle for another month.
Worse still, Volvo UK has refused to provide a courtesy car. They have left me completely stranded with a vehicle that is dangerous to drive due to the thermal and electrical risks of running a compromised high-voltage system.Leaving a customer with a cumulative seven months of vehicle downtime and zero alternative mobility is a severe breach of statutory duty of care and the Consumer Rights Act. I have formally escalated this as a vehicle quality dispute with my finance provider, MotoNovo, to reject the vehicle entirely.Absolute disgrace of a company. Avoid Volvo UK hybrids at all costs.

Wouldn't even give Volvo 1 star. Booked a service and quoted £164 to be told the day before after taking a day off it would now be £334. Dealership would not do anything and just fobbed me off. Not what we expect off a so called prestige brand.

I purchased a Volvo EX30 (Single Motor) from a Volvo retailer in the UK.

Since early ownership, the vehicle has been experiencing a battery charging limitation issue, restricting maximum charge to approximately 70%. This has significantly reduced the usable range and overall usability of the vehicle.

The issue has been ongoing for around six months. I have raised a formal complaint with Volvo UK, and the case is currently under investigation. My local Volvo retailer has also arranged a diagnostic appointment, which is currently scheduled for June.

My vehicle finance is now close to being fully settled, however the ownership experience has been significantly affected throughout this period due to the unresolved battery limitation. This has had a clear impact on the value and usability of the vehicle compared to expectations at the time of purchase.

I have been patient throughout this process, allowing time for investigation and resolution, however the outcome so far has been a prolonged waiting period without a clear timeline for repair or resolution. While I understand that technical investigations may take time, this has been disappointing.

I am sharing this experience for transparency and to help other owners or potential buyers who may encounter similar issues.

My experience with Volvo UK Support has been astonishingly poor. My subscription service didn’t work from day one, and my car’s dashboard clearly stated that an activation code was required. I sent Volvo UK a photo of this. I sent it to their WhatsApp support too. Nobody picked up on it.

Instead, I was told that Volvo UK “had not inspected my vehicle or been involved in the diagnostic process,” as if this justified doing nothing. The problem required no inspection, no diagnostics, and no 50‑mile round trip to the retailer they suggested I revisit. It required one thing only: sending me the activation code.

A different Volvo dealership finally confirmed this and resolved the issue instantly.

Volvo UK then refused to offer a refund or extend the subscription to cover the period when the service was unusable. Reading the other reviews here, this seems to be their standard approach: deny, deflect, and avoid accountability.

If this is the level of support Volvo UK provides, I have serious concerns about ever needing their help again.

Don't buy Volvo

BEWARE ...Volvo doesn't honor its warranty of the hybrid battery for 2021 xc60. We were told it is under warranty but have been waiting months for the replacement to arrive and Volvo says it has no idea of an ETA for its arrival. Terrible support.

Volvo's database does not communicate across departments. I had to inform each of the Dealership/Service Centre, Roadside Assist and Customer Care Departments individually of my updated car registration details. This lack of data sharing created significant problems when I was trying to obtain an extension for a hire car through Customer Care. I have to say at this point that Customer Care did not respond at all in a 'caring ' manner. I urge Volvo to listen to phone recording for the morning of 6th May '26 to identify the member of staff that requires extra training in customer relations (or contact me for their name). I want to thank those who did their job in a pleasant and helpful manner however the experience on the whole was frustrating, stressful and the worst commercial experience in my memory.

If i could give them no stars I would, i got a top spec xc90 and it's not charged since I got it in Dec, it's been in the lookers garage longer than I've had it at home, I've had to continue to pay it and I've not been offered a curtesy car in all the months ive been without it. Volvo Finance accepted my rejection a while back but still take my money every month, the full volve chain from Volvo admin, Volvo finance, Volvo lease are a disgrace to the motor industry, . Don't touch a volvo with a bargepole. They all blame each other for their shared incompetence but it's through them all. Senior management should call me. Andrew Smith , Glasgow

Was going to review the issues with the software with my new XC40 but I can already see Volvo treat their customers with contempt as can be seen from the reviews. Won't buy another Volvo for sure.

It comes as no surprise that Volvo cars UK is rated as low as it is. Actually deserve less than one star. If you have any sense buy a different make.
Richard McTaggart

Zero quality! Lowest-ranking personnel.New car and service appointments every two months.I think it's the most pathetic car brand.

I recently purchased a second hand Volvo XC40 from Max Vestgard-McGee at Volvo in Leatherhead and I cannot recommend them highly enough. From first interaction Max Vestgard-McGee was polite, knowledgeable and genuinely interested in helping. The entire process from test drive to handing over keys was stress-free.
The paperwork was quick and painless. Max took time to patiently show me all the features of my new car, helping me link my phone and explained the Volvo app.
I highly recommend their friendly and patient approach.

XC60 only 18 months old and riddled with Google software issues and can’t update latest software. Volvo customer service said tough not interested. Thurs almost new XC60 and very last ever Volvo. Never again. Disgraceful company and cars just tinny and awful now.

Hi met Linden Holmes
He was helpful understanding and polite and not pushy. Great to be offered drinks and relaxed test drive.
Thought his customer service was excellent.
We ordered our car
Happy days

I’ve a 2022 XC60 recharge (bought in 2024 from TMS Hinckley). Sales service superb at the time, but after that Volvo just seem to try to sting you. Service cost expensive, and broken High Voltage heater control unit which appears as a known failure component (which they “subsidised”, but still cost me over £600. Now they want £99 a year to continue to use the integrated software.. Annoying!
Would I buy another Volvo.. probably not.

Dreadful experience with this so-called service. On Friday my wife broke down on the M6 and after a wait on the hard shoulder of over 2 hours, the car was eventually recovered and she was taken to a motorway service station where she was promised a hire car to continue her journey. After repeated promises it never came and eventually a family member did a four hour round trip to collect her. The car was fixed on Monday and was supposed to be returned to us between 12- and 2pm today. But the car hasn't moved from the Volvo dealer in Hinckley. Apparently because "the dealer hasn't requested us to repatriate it". Even though they have, on Monday. It seems a chaotic organisation which makes promises but doesn't keep them. An absolute shambles avoid like the plague!

Do not trust Aysha Bond and her team at Stoneacre Lincoln.

I purchased a car from them, and seven months later I booked my MOT and service elsewhere to have it done myself. However, I was then contacted by a member of their team who told me I had a free service and could have it done in London. I specifically double-checked this with them, and they confirmed it was free.

When I attended my appointment at Volvo, I was then informed that it was not free and that I would need to pay. It seems they provided misleading information in order to get me to attend their service and then charge me afterwards.

I refused to pay and rebooked my service with another garage at a lower price, but I am extremely disappointed with this experience. It delayed my service by a month and wasted a significant amount of my time.

Volvo, when are you going to answer to the fact that you are fitting absolute useless dash cams to your customers cars. You know the Peksunny app is not fit for purpose, yet you carry on fitting this rubbish to our cars.