I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my line and the Customer Chat Support Assistant named Shelter was extremely helpful and efficient. She had it sorted in moments and was very clear and friendly. Much appreciated Sh... See more
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Great VOIP, Exceptional Customer Service
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they're really helpful. Last conversation was with Shelter who dealt with my issues professionally and resolved everything without me being shunted from department to department. This is a much better use of my time than being on hold for hours on end.
30 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for such a thoughtful review! We’re delighted to hear that you value both the quality of our phone service and, especially, the support experience we provide.
It’s great to know that Shelter was able to handle your query professionally and efficiently, without the need to pass you between teams. We understand how important your time is, so making support straightforward and effective is always a priority for us.
We’ll be sure to share your kind words with Shelter and the wider team. Thanks again for your continued trust in us—it really means a lot.
Regards,
John
Vonage business support
Ange was very helpful
Ange was very helpful, sorted out my issue within minutes and gave helpful information. Great customer service. Thanks
27 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We really appreciate you taking the time to share this! It’s fantastic to hear that Ange was able to jump in, resolve things so quickly, and provide clear, helpful guidance.
Moments like this are exactly what we aim for, and your feedback means a lot. We’ll make sure Ange sees your message.
Thanks again for your support, and don’t hesitate to reach out if you need us in the future.
Best regards,
John
Vonage business support
great easy and straight forward
great easy and straight forward. always a pleasure. Panashe was very helpful
27 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that your experience was easy and straightforward.
Panashe will be especially pleased to know they were able to help and make the process a positive one. We’ll be sure to pass on your feedback.
If you need any further assistance, we’re always here for you.
Best regards,
John
Vonage business support
Great Support on Chat
Ange helped massively with what I needed to setup for the business phone lines. Was super easy to just ask for what needed to be implemented and wait on chat until they were done. Great service and has been a great help to business functioning!
26 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re really pleased to hear that Ange was able to support you with setting up your business phone lines and make the process smooth and straightforward.
It’s great to know the experience on chat was efficient and that the setup is helping your business run effectively—that’s exactly what we aim for.
We’ll be sure to share your kind words with Ange and the team. If you ever need anything else, we’re always here to help.
Best regards,
John
Vonage business support
I have been trying to get in touch with…
I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a number and it went to India call centre who was very very unhelpful and rude, I then found the chat link for Vonage Business. I chatted with Shelter who was able to help me immediately and send me a reset link and give me my username as well. He was very efficient and good.
23 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're sorry to hear about the difficulty you experienced when trying to get in touch, but we're pleased that Shelter was able to assist you promptly via chat and resolve the issue efficiently. We’ll be sure to pass on your kind words.
Best,
John
Vonage business support
Shelter was absolutely amazing in…
Shelter was absolutely amazing in assisting me with updating settings. Fast and efficient service. Thank you.
23 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We're glad Shelter could assist you quickly and efficiently with updating your settings. We’ll be sure to share your kind words!
Regards,
John
Vonage business support
Panashe in support
Dealt with Panashe in support who understood my query quickly and provided assistance quickly and clearly.
20 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We're pleased Panashe understood your query quickly and provided clear, efficient assistance. We’ll be sure to pass on your kind words.
Regards,
John
Vonage business support
Got great support from ANGE when one of…
Got great support from ANGE when one of my phones was playing up, great reponse and help - all resolved quickly thanks
16 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We're glad Ange was able to help resolve the issue quickly and provide great support. We’ll be sure to share your kind words!
Best,
John
Vonage business support
I needed to update our billing address…
I needed to update our billing address and used the chat support — quick, easy, and really helpful. Panashe was brilliant, sorted everything efficiently and was a pleasure to deal with. Great service!
12 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your kind feedback! We're glad the billing update was quick and easy, and that Panashe could assist you efficiently. We’ll be sure to pass on your comments—great to hear you had such a positive experience!
Regards,
John
Vonage business support
Unreliable service, incompetent support
For a number of years the service worked fine but then it all went very wrong. This meant repeated instances where the service stopped working. This left us without inbound telephone service for weeks.
A measure of a good company is what they do at that point. And sadly, we experienced immediate barriers to support, initially in the ability to make contact and subsequently in the incompetence of the support staff.
We are a tech company so when encountering tech problems we know the likely causes but always consider alternatives. Vonage support do not. Their fault finding works on the basis that the customer is wrong which excludes the potential for swift resolution of problems that don’t fit the script.
So getting issues escalated beyond the blinkered and handcuffed first line support is a struggle. Even a very simple suggestion (try calling the number and you’ll see it doesn’t work) were ignored because it doesn’t fit into their diagnostic work flow.
And then when it happened again a few weeks later… same process! No, wouldn’t consider it could be the same problem so you start over again.
And again a month later.
So we cancelled and yet, despite the weeks of downtime and unreliable service they still want another months payment. Not a business we will ever work with again.
1 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you describe and we understand how frustrating repeated service interruptions and delays in resolution can be.
For micro and SMB accounts, support is provided through our digital channels, specifically live chat and email, which are designed to allow our teams to gather the necessary diagnostic information and assist customers as efficiently as possible.
Regarding your cancellation, we confirm that we have received your request and it will be actioned accordingly. As outlined in our terms:
3. Term and Consequences of Termination
3.1 This Agreement shall commence on the date Vonage accepts your order for the Service for the minimum term as set out in your order ("Minimum Term") and, except as provided elsewhere in this Agreement, shall continue thereafter unless terminated sooner by Vonage or by you. You can terminate this Agreement in full, or some but not all of your lines, seats, extensions and other features of the Service, at any time for any reason by providing at least thirty (30) days notice.
We appreciate you sharing your experience and acknowledge the frustration this situation has caused.
Kind regards,
John
Vonage Business Support
Needed to change my company details and…
Needed to change my company details and billing information. Had a very swift exchange of messages with Shelter who passed over all documents I needed to fill in and also stayed on line until they were confirmed received at their end.
Fingers crossed the next step goes as seamlessly as contacting Vonage via livechat.
10 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience.
We’re very pleased to hear that Shelter was able to assist you promptly and guide you through the process of updating your company and billing details. Ensuring everything is handled clearly and efficiently is exactly what we aim for, so it’s great to know the live chat experience met your expectations.
We’ll be sure to pass your kind words on to Shelter. And rest assured, the team will continue to support you through the next steps to ensure the process goes just as smoothly.
If you need any further assistance, we’re always here to help.
Best regards,
John
Vonage business support
Best service and price
I had a chat with Ange and it was great. I am using Vonage for the last 5/6 years and have no issues.
9 March 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave a review and for being a Vonage custome, we truly appreciate your continued support.
We’re very pleased to hear that you had a great interaction with Ange and that your experience with the service has been smooth over the years. Feedback like this means a lot to our team, and we’ll be sure to share your kind words with Ange.
If you ever need any assistance, our team is always here to help.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review and for taking the time to share your experience.
We’re delighted to hear that you had a positive interaction with our Customer Support team, and we’ll be sure to pass your kind words on to Tuwanda. Feedback like this is always appreciated and serves as great motivation for the team.
If there is ever anything further we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.
Best,
John
Vonage business support
Very easy and efficient
Very easy, quick and helpful completion of my request by Panashe
25 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback.
We’re delighted to hear that Panashe was able to assist you quickly and efficiently. Providing prompt and helpful support is exactly what we strive for, and it’s great to know your request was handled smoothly.
We’ll be sure to pass your kind words on to Panashe — she´ll truly appreciate it.
Best,
John
Vonage business support
No customer service
We have used Vonage for years and they cut our lines of yesterday afternoon as they said we missed a payment after saying not a problem can we pay we were told you will have to wait 2 hours for a call I said we are running a business of 20+ staff and they still have not called us nearly 24 hours after you can not run a business like this I would not suggest any business going with this company and we are now planning to move away after nearly paying you £1,000 a month.
Any one needs advice our business is Business Development And Project Management Limited
23 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback and for the many years you’ve been with us. We genuinely appreciate both your time and your continued business.
We understand how critical uninterrupted service is for a growing organisation, and we’re sorry to hear about the impact this situation has had on your operations. We recognise how concerning this must have been for your team.
For clarity, service suspensions are not carried out arbitrarily. They follow a defined process over several weeks, including multiple notifications and contact attempts, to provide ample opportunity for resolution before any restriction is applied. The aim is always to avoid disruption wherever possible.
That said, we acknowledge your frustration and regret that your recent experience has led to this level of dissatisfaction. Your feedback is important, and we do take it seriously.
Regards,
John
Vonage business support
Thanks for Ange
Thanks for Ange, its a marvellous job within a minute thank you so much for your help
23 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your great feedback!
We’re so pleased to hear that Ange was able to assist you so quickly and efficiently. Delivering fast and effective support is exactly what we aim for.
We’ll be sure to pass on your kind words — he'll really appreciate it.
Best,
John
Vonage business support
Have been a customer for 8 years and in…
Have been a customer for 8 years and in that time the service has gone down hill, to the point where using/contacting Vonage is a drag on my time. Even though you have a business account, they do not have a phone line for business level support, only a webchat service. They used to have business support over the phone. Personal Vonage lines (not business) have a phone line for support. They don't seemingly understand that business users want technical support that is easy and fast. The support I have been receiving is too slow and imprecise.
23 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your review.
We’d like to clarify that our business support is provided via chat and email, and your recent queries were handled in line with these established channels and processes.
We appreciate you highlighting your concerns around accessibility and response times. Your feedback is valuable and will be shared internally as part of our ongoing service evaluation.
Regards,
John
Vonage business support
Customer support
The customer support was very helpful. Initially I was annoyed as I couldn't get through via phone but I used the chat function and the customer service agent Shelter was very helpful. They were patient and guided me through a fix which got my phones back on track. I'm grateful for the service!!
20 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re sorry to hear you initially had trouble getting through by phone, but we’re really pleased that our chat support was able to step in and help. It’s great to know Shelter was patient and guided you through the fix to get your phones back on track.
We truly appreciate your feedback and your kind words — we’ll be sure to pass them on!
Regards,
John
Voange business support
Customer service with Panashe was amazing
I used the chat feature to speak with a member of the team for setting up my virtual assistant. They were friendly, efficient and helped me to understand more so I'm able to do this myself in future. Panashe was patient and very helpful
17 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback!
We’re so pleased to hear that you found the chat support friendly and efficient while setting up your virtual assistant. It’s great to know Panashe was patient and helped you feel confident managing it yourself going forward.
We’ll be sure to share your kind words — they’ll really appreciate it!
Regards,
John
Vonage business support
Tuwanda made connceting my physical…
Tuwanda made connceting my physical phone very easy and explained it clearly step by step.
13 February 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback!
We’re really pleased to hear that Tawanda made connecting your physical phone easy and guided you clearly through each step of the process. Providing simple, step-by-step support is exactly what we aim for.
We’ll be sure to share your lovely comments with Tawanda — they’ll truly appreciate it. Thanks again for taking the time to share your experience!
Best regards,
John
Vonage business support
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