I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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How A Small Problem Became A Big Problem
I dislike that when I spoke to a member of your support team his English wasn't fluent and he had difficulty understanding what I was saying.
When I was eventually reaching a Business online chat, Tuwanda managed to get my problem solved eventually, but it took such a long time. I had to answer a series of difficult technical questions before we could move forward with my problem, and for me time is at a premium. I am grateful the problem was solved, but something that should have taken three minutes to nearly 45 minutes and that is unacceptable.
6 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback — we genuinely appreciate it.
We’re sorry to hear about the difficulties you experienced during your initial interaction and understand how frustrating it can be when communication isn’t as smooth as expected, especially when time is at a premium. That’s not the experience we aim to provide.
We’re glad that Tuwanda was ultimately able to resolve the issue for you, but we fully acknowledge your concern regarding the length of time it took. While some technical issues do require detailed verification to ensure they’re resolved correctly and securely, we agree that this should always be handled as efficiently as possible.
Your feedback has been shared internally so we can continue improving both communication clarity and resolution times. Thank you again for your patience and for bringing this to our attention — it helps us do better.
Regards,
John
Vonage business team
Tried to resolve many issues via Vonage…
Tried to resolve many issues via Vonage chat support today and the advisor Ange was extremely patient and helpful! A great employee for the company! Keep the good work up!
6 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback! We’re delighted to hear that Ange was patient and helpful while assisting you with multiple issues. He's a real asset to the team, and your comments will definitely be shared with her. Thanks again for taking the time to leave such a positive review — we really appreciate it!
Best regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks so much for your review! We’re really happy to hear everything was easy and smooth. Don’t hesitate to reach out if you need anything else
Regards,
John
Vonage business support
Anger the agent was extremely efficient…
Anger the agent was extremely efficient and help full
22 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re really pleased to hear that Ange was extremely efficient and helpful. Providing quick and effective support is exactly what we aim for, and we’ll be sure to pass your kind words on to him. Thanks again for taking the time to leave a review!
Regards,
John
Vonage business support
I contacted vonage to help me set up my…
I contacted vonage to help me set up my voicemail greetings for the Christmas holidays,
Tuwanda asked all the right questions and set this up quickly and efficiently.
17 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re glad Tawanda was able to set up your Christmas voicemail greetings quickly and efficiently.
We’ll be sure to share your kind words with Tawanda.
Kind regards,
John
Vonage business support
Appreciate the prompt response
Appreciate the prompt response. Especially whenever Shelter assists - my experience with them is great
17 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter consistently provides you with great support and prompt responses.
We’ll be sure to share your feedback with Shelter.
Kind regards,
John
Vonage business support
Panashe is amazing
Panashe is amazing, assisted my and resolved my needs in no time. Thank you!
16 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Panashe assisted you quickly and resolved your needs.
We’ll be sure to pass on your kind words to Panashe.
Kind regards,
John
Vonage business support
Just had an online chat with Shelter
Just had an online chat with Shelter, snappy and efficient. Query dealt with, minimum fuss. Thank you
15 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
hank you for your feedback. We’re glad to hear Shelter was able to resolve your query quickly and efficiently with minimal fuss.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
very helpful .
very helpful .. simple to understand .. take very short time to solve my problem thank you very much
11 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re happy to hear that the support was clear, helpful, and resolved your issue quickly.
We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Great Customer Service
Although there is no number to call for the customer service, the staff on the chat are well trained and on the ball.
9 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. While we don’t offer phone support for this service, we’re pleased to hear that our live chat team was helpful, well trained, and responsive.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Connected!
Got our new handsets, they work well and Ange was very helpful on the online chat to get them setup.
9 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear your new handsets are working well and that Ange was able to help you get everything set up via online chat.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Ange.
Kind regards,
John
Vonage business support
Shelter is helped more to configure 8…
Shelter is helped more to configure 8 nos extensions. Thanks a lot.
8 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback. We’re really glad to hear that Shelter was able to help you configure the 8 extensions and support you through the setup.
We truly appreciate you taking the time to share your experience and will be sure to pass this on to Shelter.
Kind regards,
John
Vonage business support
A supportive and efficient business
I have been with Vonage for 5 years and have always found them very supportive and efficient.
2 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for being a valued customer for the past five years and for your kind words. We’re pleased to hear you’ve found our team supportive and efficient throughout your time with us.
Kind regards,
John
Vonage business support
Recorded message not playing
We have been experiencing issues with our recorded message not playing when calls were unanswered.
I had an online chat today with an adviser named Shelter who was extremely helpful and polite.
This issue was resolved via the online chat - very happy with their support and would use this method again with any further issues
25 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re delighted to hear that Shelter was able to assist you promptly and resolve the recorded message issue during your online chat. We appreciate your positive feedback and look forward to supporting you again whenever needed.
Kind regards,
John
Vonage business support
Ange - Supper Star
I needed technical support, and Ange from the Vonage team was incredibly kind and helpful.
24 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We’re glad to hear that Ange provided you with helpful and friendly technical support. We appreciate you sharing your experience.
Kind regards,
John
Vonage business support
He answered all the questions I had…
Shelter, support and resolved all the problems I had with no time!
24 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re pleased to hear that Shelter was able to support you and resolve your issues quickly. We appreciate you sharing your experience.
Kind regards,
John
Vonage business support
It's nice chatting with customer care…
It's nice chatting with customer care executive Shelter. Helped to provide responses to all my queries.
24 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re glad Shelter was able to assist you and provide answers to all your queries. We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
great support from Panashe Nyamud
great support from Panashe Nyamud! very much appreciated!
19 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback! We're happy to hear that Panashe provided great support. We truly appreciate you taking the time to leave a review.
Kind regards,
John
Vonage business support
Ange was very helpful
Ange was very helpful in quickly setting a last moment configuration change
18 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear that Ange was able to assist you and get the last-minute configuration change sorted quickly. We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Ange made our experience so easy
Ange made our experience so easy! we had a 4 extension phone system and needed to make some changes. Ange did this within 10 minutes on live chat with me! I was conscious this would take a long time! But what an easy process!
Thank you so much!!
14 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave this review. We are delighted to hear that Ange was able to assist you promptly and make the changes to your 4-extension system with ease. It is great to know the process was quicker and smoother than expected. We truly appreciate your feedback and are pleased that your experience with us was so positive.
Regards,
John
Vonage business support
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