I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
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I had an issue with my line and the Customer Chat Support Assistant named Shelter was extremely helpful and efficient. She had it sorted in moments and was very clear and friendly. Much appreciated Sh... See more
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
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Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Moved across to vonage business today.
Moved across to vonage business today.
We are using a group (one number and all phones ring) as is the case with all customer facing teams.
Unfortunately, and absurdly, every single person gets a missed call when another member of the team answers the phone!!!?
Chat support said sorry this is just the way it is? How can a sales office / contact centre operate taking in 100s of calls a day operate using this system?
How on earth can you track which calls have been answered and not when every person has 100s of missed calls every time they are not the one to answer the phone
Absolutely baffled and will be looking elsewhere
14 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We are sorry to hear of the difficulties you encountered while setting up your Call Group. The behaviour you described—where all group members receive a missed-call notification when another colleague answers—is expected functionality and is explained within our product documentation.
We do, however, fully appreciate that this may not be suitable for teams managing a high volume of calls. Please be assured that we can enable a feature on your account that suppresses missed-call notifications for users who did not answer the call.
We would welcome the opportunity to assist you further. If you could contact our support team with your account details, we will be pleased to review your configuration and activate the appropriate setting. Thank you again for your feedback.
Best,
John
Voange business support
Superb support by Shelter
14 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
It’s wonderful to hear that Shelter was able to assist you and solve your issue. Thank you for taking the time to share your experience—we’re always happy to help.
Regards,
John
Vonage business support
Thanks Shelter.
We have dealt with Voange for more than 8 years. Today, we got support from Shelter. They solved our issue within 7 min.
13 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your loyalty over the past 8 years! We’re glad to hear that Shelter was able to resolve your issue so quickly. Your continued trust means a lot to us, and we’re always here whenever you need support.
Best regards,
John
Vonage business support
Panashe offered quick
Panashe offered quick, clear and professional service - well done!
12 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience! We’re glad to hear that Panashe delivered prompt and professional support. We truly appreciate your kind words.
Regards,
John
Vonage business support
Excellent customer service
I just had a phenomenal experience with Ange on the technical support side and she was so patient with me and helped me through our set up despite our crazy situation!
8 November 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave this review. We’re very pleased to hear that Ange was able to assist you with your phone and mobile setup and ensure everything is working as it should. Providing clear, patient support is important to us, and it’s great to know that Ange delivered exactly that. If you need anything else, we’re always here to help.
Best,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We really appreciate you taking the time to share your experience — it means a lot to our team.
Best,
John
Vonage business support
Shelter is a star
Shelter is a star. Understood our issue quickly and resolved it in minutes even waited for us to double check. THANK YOU!
31 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback! We’re so glad to hear that Shelter was able to sort things out so quickly and made sure everything was working perfectly before closing the case. We’ll make sure your kind words reach her — she’ll be thrilled!
Kind regards,
John
Vonage business support
Ange was so helpful today with my case…
Ange was so helpful today with my case that I raised. Answered all my questions, quickly and very professionally. Thank you Ange for all your help today.
31 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind review! We’re really happy to hear that Ange was able to help you so efficiently and answer all your questions with such professionalism. We’ll be sure to pass on your lovely feedback to her — she’ll really appreciate it!
Kind regards,
John
Vonage business support
Agne was really helpful
Agne was really helpful. She helped to resolve a query i had in regards to my account promptly and efficiently.
30 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We’re really glad to hear that Ange was able to help you quickly and efficiently with your account query. We’ll be sure to share your feedback with her — it’ll make her day!
Kind regards,
John
Vonage business support
Don't forget your password
An ammendment:
After much to and fro I discovered that there are in fact two very similar url's for the support page;
support.vonage.co.uk - This is probably the wrong one for you and will send you down a rabbit hole of misery.
The correct one is - vonage-support.co.uk which will send you to a very effective chatbot.
I flagged this issue to the senior leadership team at Vonage and they were extremely responsive and somewhat to surprised to learn of the remarkably similar URL's and are addressing the issue.
Don't forget your password or you'll never ever, ever, ever, ever get back into your account. There is literally no customer support for small businesses as far as I can detect. I would describe the experience as kafkaesque. Call the number for business support listed on the website. Get through to a call centre in India. Give them your phone number. They'll tell you that you've come through to the residential call centre (despite the options literally being for business when telling you to press 1,2 or 3) and that they don't have a number they can give you for business support. They'll send you back to the website so you can email the support team. Email the support team asking for help with logging back in. Get an email from the support team asking for your account number, name, address etc. Respond to the email. Get an email back from support saying sorry, we only deal with residential customers and that you should call the business support number on below. Call the number. Get through to a call centre in India, get told that they only support residential customers and that you should contact the support team through the website. Repeat until you no longer need the self-help section of the website and get referred to a psychiatrist who can help you deal with the fact that you'll be paying for phone numbers you can't use until you're dead.
28 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks so much for sharing your experience and for taking the time to update your review with the correct support link — that’s really helpful. We completely understand how frustrating it must have been trying to get help and ending up stuck between pages and teams.
We’re genuinely sorry for the confusion caused by the similar URLs and the trouble you had getting back into your account. Your feedback has been passed on so we can make things clearer and avoid this happening again.
We really appreciate your patience and the effort you made to flag this to our leadership team — it’s feedback like yours that helps us get better.
Kind regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We really appreciate you taking the time to share your experience — it means a lot to our team.
Best,
John
Vonage business support
Panashe helped massively with setting…
Panashe helped massively with setting up our new Virtual Assistant.
22 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for the kind words! We’re so glad to hear that Panashe made your support experience smooth and helpful. Feedback like yours motivates our team to keep delivering the best service possible.
Best,
John
Vonage business support
Ange is too good
Ange is too good. Know what he is doing and is really quick and fast.
17 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your wonderful review! We're thrilled that you’re happy with our service and grateful for your kind words.
Kind regards,
John
Vonage business support
My advisor
My advisor, Shelter, was very helpful and resolved my query politely and efficiently. So a good overall customer experience for me. You are a Star Shelter.
16 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your positive feedback! It’s great to know that our efforts made a difference — thank you for being part of our community.
Regards,
John
Vonage business support
Having being a Vonage customer for the…
Having being a Vonage customer for the past 10+ years, I feel that the team at Vonage are very attentive to their customers and feels that when issues arise usually I get them resolved on a timely basis.
13 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely review! Your support and trust inspire us to keep providing the best possible service every day.
Best,
John
Vonage business support
Quick resolution
Shelter help resolve my issue today, very quickly and efficiently. Great service!
13 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to hear you had a great experience! Thank you for choosing us and for taking the time to leave such a positive review.
Regards,
John
Vonage business support
Had to change timings and set up…
Had to change timings and set up transfer. Spoke to Shelter via chat and they did everything I asked. Very helpful and made my day so much easier.
9 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so happy to hear that Shelter made your day easier! Thank you for sharing your positive experience—our team works hard to make every interaction seamless, and it’s always rewarding to hear that reflected in your feedback.
Kind regards,
John
Vonage business support
Prompt support
We were unable to call a few international numbers and contacted Vonage. The agent Ange patiently looked into the matter and gave me the case numbers and assured me to resolve the issue at the earliest.
8 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your feedback! It’s great to hear that Ange provided patient and detailed assistance in getting your international calling issue sorted. We’ll be sure to share your kind words with her and the team.
All the best,
John
Vonage business support
Shelter is a star
I made a massive mess up today and deleted stuff on my laptop vonage. a lovely person call Shelter helped me correct it all, so helpful as I am useless at tech. thank you Shelter you are a star
8 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely message! We’re so glad Shelter could help you recover everything and turn the situation around. We know how stressful tech mishaps can be, so it’s great to hear you felt supported and reassured throughout.
Warm regards,
John
Vonage business support
Prompt and efficient service
Prompt and efficient service. I needed assistance with the company invoices for our accounts department, and Shelter quickly understood the task at hand. Very polite and professional throughout. Thank you
3 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to know that Shelter provided prompt and efficient support with your invoices. It’s wonderful to hear your experience was both smooth and professional. Your feedback will be shared with Shelter and the team—thank you for taking the time to write this review!
Kind regards,
John
Vonage business support
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