I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my line and the Customer Chat Support Assistant named Shelter was extremely helpful and efficient. She had it sorted in moments and was very clear and friendly. Much appreciated Sh... See more
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Company details
- Phone and internet services
- Call Centre
- Software company
- Telecommunications service provider
- Video Conferencing Service Provider
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tauffiq
Tauffiq, you’ve done an amazing job! I had been struggling for the past 36 hours and spoke with three different agents, but finally, you were able to resolve the issue. Our Vonage app had crashed, and I truly appreciate your help in resolving it.
2 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We're thrilled to hear that Tauffiq was able to resolve your issue after such a long struggle. We'll make sure your feedback reaches him—it’ll mean a lot. We truly appreciate your patience and for giving us the opportunity to make things right.
Best regards,
John
Vonage business support
Best in Business
Every matter is solved in minutes. Professionalism at its best. keep it up
30 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re delighted to know that our team could resolve everything promptly and professionally. Your encouragement means a lot, and we’ll keep striving to deliver the best service.
Best,
John
Vonage business support
Shelter helped us with our request
Shelter helped us with our request. Thank you it was quick and we had no issues.
25 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Shelter was able to assist you quickly and without any issues. Thank you for taking the time to share your experience with us!
Regards,
Jhon
Vonage business support
Shelter from Vonage provided good…
Shelter from Vonage provided good support and solved my requirements.
23 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback! We’re so pleased to hear that Shelter was able to provide the support you needed and resolve your requirements. We’ll make sure your appreciation is passed along to them.
Best,
John
Vonage business support
Contract cancellation - easy and fast
I needed to cancel the contract with Vonage and Shelter helped me with this. Shelter was polite and efficient, and answered all my questions. Great service!
23 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter was able to assist you efficiently and answer all your questions. We’ll be sure to share your feedback with them. Your satisfaction means a lot to us, and we’re glad we could make the process smooth for you.
Regards,
John
Vonage business support
online account assistance
Quick reply online chat which dealt with my query very satisfied.
22 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re happy to hear our online chat team responded quickly and resolved your query to your satisfaction.
Best regards,
John
Vonage business support
Panache helped me get back online after…
Panache helped me get back online after a password issue. Once I was talking to a human rather than a Bot things went smoothly although I waited nearly 30 mins before being connected to a human.
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re sorry for the wait before reaching a human agent, but we’re delighted that Panashe was able to resolve your password issue and get you back online quickly once connected.
I’ll be sure to share your kind words with Panashe—she'll be thrilled to know she made a difference.
Regards,
John
Vonage business support
I needed to cancel my arrangement with Vonage
I needed to cancel my arrangement with Vonage. I was introduced via the chat line to an operator called Shelter who was courteous, polite and efficient. Shelter handled my enquiry quickly and resolved everything easily. Thank you
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re delighted to hear that Shelter provided courteous, efficient support and was able to resolve your cancellation smoothly. We’ll be sure to pass along your kind words—they’ll be much appreciated!
Best regards,
John
Vonage business support
I was very impressed this time
I was very impressed this time, as I had the solution quite quickly, compared to other occasions where I got nowhere till support 2 got involved and then it was seconds
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your honest feedback. We’re delighted to hear that this time you received a quick solution and a smooth experience. We also appreciate you noting the past delays—your input helps us keep improving so every interaction is as efficient as this one.
Regards,
John
Vonage business support
Very helpful
Very helpful, solved my problem and was very polite at all
17 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience! We’re so pleased to hear our team was polite and quickly solved your problem. Your kind words mean a lot and will be passed along to the agent who assisted you.
Best regards,
John
Vonage business support
CHAT support was too good
CHAT support was too good, super fast, guy was really helpful, he waited for me to get it sorted before he goes offline
Thank you
17 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for the wonderful feedback! We’re thrilled to hear our chat agent provided such quick and helpful support and stayed with you until everything was resolved.
I’ll be sure to share your kind words with the team—it’ll make their day.
Best,
John
Vonage business support
I tried to change the registered…
I tried to change the registered address on line, but could not. I used the number to call as provided to change address. The contact then told me they do not deal with business queries' on the number provided on the business account. ?. Ended up on chat and they sorted everything out.
16 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback. We’re sorry for the confusion and difficulty you experienced when trying to update your registered address. We’re glad, however, that our chat team was able to step in and resolve everything for you.
Your comments help us improve, and we’ll make sure the right team sees this so we can prevent similar issues in the future.
Best regards,
John
Vonage business support
After a lengthy time of trying to reach…
After a lengthy time of trying to reach an agent firstly by telephone and then to be told the only option was to communicate via the online form, once through to the agent, it was a positive experience. I'd like to thank Tuwanda for their patience and support leading me through the process of the issues I had. They were great. Thank you.
15 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your experience. We’re sorry to hear it was difficult to get through to us initially, but we’re delighted that Tuwanda was able to turn things around and provide the patient, supportive help you needed.
I’ll make sure your kind words are passed on to Tuwanda—they’ll be so pleased to know they made a difference.
Best regards,
John
Vonage business support
I got a great support for Vonage chat…
I got a great support for Vonage chat Agent.
Once again Thanks to Shelter.
10 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for sharing your experience! We’re thrilled to hear that Shelter provided great support and made your Vonage chat session a positive one.
Regards,
John
Vonage business support
What a super Star ANGE !!
What a super Star ANGE sorted my issue within 15 mins
This guy needs a pay rise plus he made sure and gave me test call that all is working in order
9 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so happy Ange could sort your issue so quickly—thanks for sharing your experience!
Kind regards,
John
Vonage business support
Panache was a fantastic
Panache was a fantastic help on the support and their efforts to help me get to the bottom of my issue was fantastic. They were quick to to replies and resolve my issue.
9 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re thrilled to hear that Panashe provided such thorough and quick support to resolve your issue. We’ll be sure to share your kind words with her.
Regards,
John
Vonage business support
Very good
Very good, clear service from Panashe. Helped me solve my queries
8 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Panashe provided clear support and was able to resolve your queries. We’ll make sure your feedback reaches her.
Best regards,
John
Vonage business support
Tauffiq was very helpful
Tauffiq was very helpful. Understood and solved my issues. Thanks Tauffiq
6 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your review! We’re happy to hear that Tauffiq was able to understand and resolve your issue so effectively. We’ll be sure to pass along your kind words to him.
Regards,
John
Vonage business support
Shelter was very helpful and…
Shelter was very helpful and professional, sorted my enquiry quickly and efficiently, all good.
Thanks
2 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We’re delighted to hear that Shelter was able to assist you quickly and professionally. Providing efficient support is always our goal, and it’s great to know we delivered that for you. We truly appreciate your feedback!
Best,
John
Vonage business support
Professional, with PATIENCE on a user error!
Just been back on the Chat with Panashe again. I had a few technical issues with our new set up and Panashe sorted each one in turn - systematically and efficiently. My last issue turned out to be a user error on my part. Panashe was highly professional and incredibly patient with me whilst she identified where I'd gone wrong. A brilliant adviser and a credit to Vonage. Thank you!
29 August 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing such a thoughtful review! We’re delighted to hear how well Panashe supported you. Your kind words about her professionalism and patience mean a lot, and we’ll be sure to pass this on to her and the wider team. We’re so pleased everything is now running smoothly for you!
Best regards,
John
Vonage business support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.