Vox Reviews 

I am extremely disappointed with the service I have received from Vox Telecom.

After cancelling my contract, I informed Vox on multiple occasions that I did not have the time or means to return their router myself. I was assured that a courier would be arranged to collect the equipment from my home, but this never happened despite several follow-ups.

Since then, I have sent numerous emails and made multiple phone calls trying to resolve the matter, yet Vox continues to charge me for equipment they failed to collect. To make matters worse, the representative who recently contacted me regarding this issue was rude, unprofessional, and completely unwilling to assist in finding a solution.

As a customer, I have made every reasonable effort to cooperate and resolve this matter, but Vox has failed to honour their commitments and provide acceptable customer service. If this issue is not resolved promptly, I will have no choice but to refer the matter to my legal counsel for further action.

I would strongly advise potential customers to consider this experience before choosing Vox Telecom.

I've had an frustrating experience with Vox. They sent an email announcing new prices. I requested a downgrade then was told it's for new clients only. I asked why they sent it to existing clients then. I asked whether I could cancel and have someone else come in as a new client.
We then called and was told that it was possible but there was a waiting period due to limited quoted.
I found the whole thing non-transparent, saying one thing and then going back on it.
I asked for my contract, they sent a document with no signatures but my information was typed on. The second one was a quote, with the quote expiry date on.

I therefore requested cancelation 2nd April, they cut the line just before the of end April as we went with Web Africa. Now I'm being invoiced for May.

When the lady said no claw back fees, I took it no further fees were required. She did not explain clearly from the get go and now I'm still stuck with paying when we did not even use their services.

I would like to extend my sincere appreciation to Darryll Barns for the exceptional service he provided in setting up my business domain and email services.

From my initial enquiry with VOX on Monday, Darryll handled everything with remarkable efficiency and professionalism. By Tuesday, my domain and email accounts were fully set up and operational. The turnaround time was outstanding and far exceeded my expectations.

Darryll was responsive, knowledgeable, and kept the process simple and stress-free from start to finish. It is rare to receive service of this calibre, and his commitment to customer satisfaction is truly commendable.

Thank you, Darryll for your excellent support. I would highly recommend both Daryl and VOX to anyone looking for reliable and professional business email and domain services.

Marlene Van Heerden is THEE BEST CONSULTANT In The Whole World!! She spent 1 hour after duty time to assist me with a Manual Payment!

She is patient and willing to assist us. God Bless Her!!!!

Carmen Ras was very helpful and friendly. Thank you

Great Service very happy Customer. Thank you!

Today i was helped by Carmen Ras and i received fast responses and she helped me really quickly

thank you so much Carmen

So Carmen Ras was great she assisted me with all my questions in a professional manner she did not try to chase me on to get finish also made sure I was covered with all my questions sending me brochures of better explaining the product ,lastly when I made an comment I wish I can only deal with her she did not hesitate to say like no sorry this is the end of the line you must contact next person ,great work Carmen

If your servece is like your internet im glad that you didn't come. We waited 6 months and they still didn't came! I shouldn't even give a review.

Carmen Ras. Top quality

I've had an excellent experience with VOX until now, reliable service, great support, and they've been fantastic for me and my business

That changed with my recent fiber install via Octatel. VOX initially advised they'd quote me for the ONT move; I requested the quote but never received it. On-site, technicians then assured me no extra costs as it would be treated as a new install, due to missing power cables on the box. They were even relieved that no new trench was needed. Yet, I was still billed R1500 excl. VAT, with no waiver despite the clear miscommunication and missing quote.

Disappointing lapse in process on otherwise solid service. Worth fixing for customers.

Good customer service passionate about his work very humble person

Recieved the best telephonic service from Mzwanele Nobavu, he was very patient, even responded to any queries I had after hours... 10 stars to you

Mzwanele Nobavu is a professional. Good customer care service etiquette.

I would like to give my thanks to Mzwanele Nobavu for assisting me with the Vox fibre installation,thanks and keep going 🙏🏼

The guys are friendly and helpful you can understand what package you want and I'm so grateful for vox family

The service from Vox staff are distasteful. I sent a router back for my account to be credited. As I looked at my tracking they have sent the router back to where I originally sent it from and are charging me.
When I call in, they cannot find the router, however they should know it was sent back to a POSTNET. They are unhelpful and arrogant. They do not respond to calls or their WhatsApp.
I don't have the router in my possession but they want R2000.00 for it?

Horrible service

Actually I should be giving zero star

My son had applied for LTE Sim card and no one bothered to tell him what type of router he should buy

He has been reaching out to the sales person who was assisting but he never shared with him what type of router is recommended

We bought the router only for them. To say the router is incompatible now my son is being told that he has to pay R1000 if he actives the Sim card

How can the charge pro-rata for service that is not used or activated

They take your money - deactivate your account. Put the phone down in your ear. Refuse to contact you. They're great with sales, but do not expect anything after. Disgusting