Jayson was responsive and dealt with my enquiry without making too much of an issue. He listened and acted to ensure the problem was resolved within 24 hours
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The search for a good rate was straightforward and successful. Search criteria were good for finding the deal I wanted. What is really good, is the quick and extensive help I received when I gave fe... See more
Company replied
So refreshing to book a hire car on a simple, straight forward website. Major car hire companies should take a lesson from Vroom as their websites are anything but easy to navigate! I know who I will... See more
Company replied
I was trying to book a car online. I was to be dropped at Darwin airport to pick it up, but your booking form would not allow me to go ahead as it required details on an incoming flight. Rang and spok... See more
Company replied
Company details
Information provided by various external sources
We provide the easiest way to compare and reserve cheap car rentals. We compare car hire in Australia and around the world. We are focused on customer care, innovation, and providing the cheapest car rental rates from our industry partners: Avis, Hertz, Budget, Thrifty, Europcar, Enterprise.
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4.6
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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5 stars for Bernie - brilliant customer service
Called up with little-no idea about whether I could book a van with 3 child seats. However, Bernie from vroomvroomvroom was able to sort me out with a price, a car, clarified my insurance requirements and even confirmed with the hire car rep as to whether 3 seats could be fitted. Could not be happier with her - gold stars for customer service.
22 February 2021
Unprompted review
Reply from Vroomvroomvroom
Hello Ben - Thank you for taking the time to leave your review. We are so happy Bernie was able to assist you today and will pass your feedback onto her so we can celebrate with her. We wish you safe travels.
Would use again
Easy to book through and actually saved us over $150 over 3 days booking through these guys than directly through the rental company.
10 February 2021
Unprompted review
Reply from Vroomvroomvroom
Hello Ian - Thank you for your review. We are glad we were able to assist you with your booking. We wish you safe travels.
Excellent service once more
Once again excellent service from zoom zoom zoom with Rhanney arranging our one way quote promptly and efficiently. We have subsequently booked for our month long road trip and are looking forward to the break away.
9 February 2021
Unprompted review
Reply from Vroomvroomvroom
Hi Penelope - we are glad we were able to meet your expectations with your booking experience. We wish you safe travels.
Hidden "exclusions" misleading quotes
I fell for their classic ripoff of quoting and booking at a reasonably cheap price of $38/day then went to pick up and was told the insurance excess was $3400 irrespective of fault. To reduce excess to zero required an additional $34/day.. so in reality the price was double at $72. When I complained they pointed to fine print terms and conditions hidden in a large page on a link. So while they may be covered legally (debatable) they are endeavouring to bait you with lower quote prices, a classic known rip-off tactic. Book with vroomvroomvroom or their partner Enterprise rentacar (Auckland) and be prepared to be stung.
4 February 2021
Unprompted review
Reply from Vroomvroomvroom
Hello MJ
Thank you for leaving your feedback.
All car rental rates displayed on our website along with the T&Cs for the rental vehicles and the excess amounts are determined by the car rental companies. When selecting a rental car you will find that the daily rate will not include the cost to have a reduced excess. This is something that most car rental companies will do separately outside of providing the daily cost for a rental car.
Once you have signed the Rental Agreement with the car rental company, that is a contract between yourself and them including any optional extras you choose to purchase upon arrival. We are sorry that you have had this experience and understand you may not have had a chance to read the T&Cs or the Important Information Box that is displayed within our booking flow.
We are available to assist you with any questions you may have regarding a rental car for future bookings - Thank you.
Please do not book with these
Please do not book with these, been so stressful. The team do not listen, multiple employees call you and it is obvious that they do not communicate with each other. We were meant to collect our camper in Sydney which we could not get to because of the Norther beaches cluster, we called and they said a full refund was not possible because Sydney shop was open, we are from VIC so we could not get there. We were meant to be driving to Cairns. We asked if we could collect elsewhere and they said they had one from Brisbane to Cairns, we rescheduled flights and then they called to say it was actually only available from Brisbane to Brisbane and that we would need to pay an additional $800 for the only other vehicle avail. We asked for refund and they said it would take 8-12 weeks. So much more I could add in here, but overall disappointing services. They take ages to respond also. The manager was meant to call me back within the day and when I called again he had left for the day.
23 December 2020
Unprompted review
Reply from Vroomvroomvroom
Thank you for taking the time to leave a Review Leanne. As you may be aware, we partner with Motorhome Republic for all of our campervan bookings. We have escalated your review to the Campervan Customer Care Team who will be in touch with you to discuss this further. Thank you.
UPDATE 03.02.21: Hi Leanne we have been notified from Motorhome Republic that your concerns have now been addressed. If you do require any further assistance, please let us know. Thank you.
Frustrating but very helpful - no complaints whatsoever
Although I was unable to actually finalise my booking (booking made but payment interesting) and need to speak with the insurance people I was provided with exemplary service (and patience) by Riz.
30 December 2019
Unprompted review
Reply from Vroomvroomvroom
Thank you for the feedback Lesley. We will pass your feedback on. Cheers Tia
Over and above service
Always found this site good but had to make a change and they went over and above sorting the booking and getting a better price. 10 out of 10 for service!
27 December 2019
Unprompted review
Reply from Vroomvroomvroom
Hi There
Thank you for the feedback. We are glad you are happy with our service. Cheers Tia
Dishonest company trying to trick you
Dishonest company trying to trick you. They offer insurance but do not provide this details to the rental companies resulting in being charged for insurance twice. CLEARLY they go through this a lot with their pathetic replies, stay clear. Another company trying to force you into transactions you don't want or need.
2 December 2019
Unprompted review
Reply from Vroomvroomvroom
Hello Mackenzie,
We're sorry for any confusion caused.
Rental Vehicle Excess insurance is offered as part of the booking process but it is optional and not compulsory. No cover is pre-selected by default so customers can proceed in booking their rental cars without purchasing insurance.
A policy confirmation email is also sent upon successful policy purchase advising that it is no longer necessary to purchase additional products from the rental desk upon collection of the rental car as the journey is already covered by your insurance policy which is an alternate to the excess reduction products sold at the rental desk.
Our insurance partner has advised that they have not received any correspondence regarding your policy but they will contact you within 1 business day to assist you further.
Cheeky cheeky
They lure you in with fair deals which happen to not be available after you book. They will give you alternatives of course but these are 4 times more expensive..
Waist of time
12 November 2019
Unprompted review
Reply from Vroomvroomvroom
Hi Jelle
Thank you for providing feedback on our services and providing your campervan reference number. Unlike car rentals, campervans are likely to be considered 'on request' which allows the campervan companies some time to ensure they will have a vehicle available for you. I will be sure to pass through your feedback to our campervan specialists. Thank you Tia
Thank you
Thank you, Riz! very friendly and assist us just what we need.
19 February 2019
Unprompted review
Reply from Vroomvroomvroom
Hi Therese! Thank you for giving us a perfect rating and for recommending VroomVroomVroom to other travellers. Let us know if there is anything else we can help you with! Have a great day, Julia
Reply from Vroomvroomvroom
Hi there! Your feedback is appreciated. We are glad you enjoyed your booking experience. Happy travels! Julia.
Easy
Convenient booking system Easy to modify booking very helpful Thank you Riz
13 February 2019
Unprompted review
Reply from Vroomvroomvroom
We always appreciate feedback from customers! Thanks for taking the time to leave us a review. Have great day, Julia
Reservation cancellation
I was trying to cancel my reservation but the website doesn't allow me to do it even after 3 tries. Some error pop-up keeps coming up. Thankfully, Riz on live chat assisted with the cancellation.
8 February 2019
Unprompted review
Reply from Vroomvroomvroom
Thank you Kimberley for taking the time to provide your feedback. So glad Rizza was able to assist you. We are always looking at ways to improve our system. We will pass your feedback onto our Product & Development team to investigate further. Rizza may also be in touch to followup with you regarding your experience. Thank you - Tia
excellent.
Rizza is very helpful and patient in helping me through my queries. and advise me alot on the booking and my requirements. i really appreciate vroom vroom and Rizza for the planning vacation in Australia.
4 February 2019
Unprompted review
Reply from Vroomvroomvroom
Hi thee! It's always fantastic to hear that customers have enjoyed booking with us. We hope we can help with your next car rental. Regards, Julia.
Vicki replied to all my questions very…
Vicki replied to all my questions very professionally and with utmost respect. There were a number of items which I was very confused about, but it was very quickly answered by Vicki.
30 January 2019
Unprompted review
Reply from Vroomvroomvroom
Hi there. Thank you for your positive feedback. We appreciate you taking the time to share your experience. If you're travelling again soon, don't hesitate to contact us! Cheers, Julia.
Would avoid
Booked a car back in July for a road trip of a lifetime from Brisbane to Melbourne (for November). Paid £460 when booking which thankfully was paid on credit card. Checked up on the booking yesterday to be told it had been cancelled - which we didn't do and received no confirmation of this. Thankfully Barclays are giving us money back. We contacted VroomVroomVroom and were told we cancelled the booking the day after placing it (which we didn't) and that money shouldn't be taken until arrival - however we went through a check out process on their website. THANK GOD we checked the booking so we have time to rectify this mistake. We would have been heartbroken arriving to Australia and not having a car to do our road trip.
25 October 2018
Unprompted review
Reply from Vroomvroomvroom
Hello John,
Thank you for taking the time to leave your feedback. I would like to clarify a few things with you and understand what has occurred. Currently we do not take payment for a car rental booking, as this is done upon arrival when collecting the vehicle. If I could get you to please email me your booking number using the following email address, I will personally followup on this for you and try to understand the experience you have had. community@vroomvroomvroom.com.au Thank you Tia
nothing bad to say about vroom
nothing bad to say about vroom. always had great service and the prices rock
10 September 2018
Unprompted review
Reply from Vroomvroomvroom
Thanks for your feedback, and for taking the time to write a review. We hope to see you again soon! Cheers, Julia.
The system was very efficient and…
The system was very efficient and responsive to relay my queries to Vicki and she was knowledgeable to address the queries that i have about the vendors
22 August 2018
Unprompted review
Reply from Vroomvroomvroom
Hi there! Thanks for taking the time to leave us a review! We appreciate your comments, and will pass your feedback on to Vicki. Happy travels! - Jess
very friendly and helpful service…
very friendly and helpful service provided.
17 August 2018
Unprompted review
Reply from Vroomvroomvroom
Hi there! Thanks so much for taking the time to leave us a review. We're glad you enjoyed your experience with VroomVroomVroom and we look forward to assisting with your next car rental booking. Thanks, Jess.
Had to change e mail address..lost details of booking
Had to change e mail address. Lost booking confirmation. Called 2300. Sorted straight away,,,what a blessing...thanks Vicki.
6 August 2018
Unprompted review
Reply from Vroomvroomvroom
Hi Cheryl! Thanks for leaving a review, and mentioning Vicky. You’re right, she is always helpful. If you’re travelling somewhere again soon, don’t hesitate to contact us. Julia
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