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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, sturdiness, and durability, often highlighting features like strong frames, secure netting, and excellent bounce. Many people also commend the staff for being helpful, knowledgeable, and providing fantastic service, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with customer service, reporting issues such as unresponsiveness, long waiting times, and a lack of follow-up. A few customers also experienced problems with product assembly, including missing parts, bent components, or poor installation services that left products unsafe or incomplete.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the durability and sturdiness of items like... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting their sturdiness and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and efficiency. Many... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still waiting for our order to be delivered, but we've only heard great things about vuly trampolines. The ordering process and communication about our order status has been easy and quick. Our neigh... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the Vuly Ultra 2 Smal Trampoline. Great size and fit for a townhouse backyard and For a 3 year old. Feels very safe and sturdy. Great customer service for back ordered products with... See more

Company replied

Rated 5 out of 5 stars

We purchased the Quest 2 Pro Medium. We are so happy with this product and its quality; 100% worth the price. It’s solid, sturdy, robust and weather-proof. Very cleverly designed too. Our children and... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently purchased the Vuly 2.1 Large and have been extremely impressed. The frame is strong, high quality, and feels very secure. Assembly was simple thanks to the clear, easy-to-f... See more

Company replied


Company details

  1. Playground equipment supplier
  2. Bed shop
  3. Bicycle Shop
  4. Childrens Toy Store

Written by the company

Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products. For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment. We operate in Australia, the USA & Canada.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, great quality! Amazing deals and fast shipping! Exceptional customer service - hours/ days of fun to come (early Chrissy present)

9 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Remy, what an amazing review. Thank you! We're thrilled everything exceeded your expectations. Cheers, Spiro.

Rated 5 out of 5 stars

Its amazing

Its amazing

11 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Justin, your kind words mean the world to us. Thank you for the 5-star rating! Cheers, Spiro.

Rated 5 out of 5 stars

Absolutely yes so much fun to be had

Wow would recommend the 2.1 Monkey bars hours of fun,my boys love to hang and climb on everything this would keep them entertained for hours. Amazing!

12 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Stacey, huge thanks for the fantastic review! We're so happy to hear you had an awesome experience. Cheers, Spiro.

Rated 5 out of 5 stars

The trampoline is excellent

The trampoline is excellent, it is 7 years old and still in excellent condition.

I love that you can buy replacement parts, so when we had hail and the cover broke we were easily and at low cost able to replace it.

11 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Sarah, your satisfaction means the world to us—thank you for the fantastic review! Cheers, Spiro.

Rated 5 out of 5 stars

Top quality products and staff…

I have always had an excellent experience with Vuly. High quality products, excellent customer service, and very helpful staff. I recently purchased a trampoline and I only have positive feedback. It was my niece’s favourite gift and it made me number 1 aunty! Highly recommend!

1 October 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Jessica, we appreciate your amazing review! So happy you enjoyed your time with us. Cheers, Spiro.

Rated 5 out of 5 stars

Vuly trampoline

We've had our Vuly trampoline for just under a year and our kids absolutely love it! The quality of the trampoline is spectacular and will likely last us for years to come. Customer service were amazing to deal with and service/postage was prompt and efficient.

25 December 2024
Unprompted review
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Reply from vulyplay.com

Hi Rebecca, we appreciate your 5-star review! Enjoy your product, and thank you for choosing us. Cheers, Spiro.

Rated 5 out of 5 stars

I've loved Vuly for years

I've loved Vuly for years, mainly because of all the different swing styles, different ones to suit different ages🥰

11 December 2024
Unprompted review
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Reply from vulyplay.com

Hi Lesley, we’re thrilled with your 5-star review! Thank you for your support and kind words. Cheers, Spiro.

Rated 5 out of 5 stars

Love our trampoline

Love our trampoline most used toy in the backyard not an day goes buy we don’t play on even in an wind last week, an without our little dinosaur sprinkler it’s definitely the best for these hot summer days

2 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Brittney,

I am glad to hear the kids are loving their new Vuly.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 4 out of 5 stars

Fantastic to deal with

Fantastic to deal with

11 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Dianne,

Thank you for taking the time to provide your feedback.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 5 out of 5 stars

This company is 100% Australia # 1 in…

This company is 100% Australia # 1 in all aspects of outdoors equipment, great staff , Freindly awesome people.

11 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Wayne,

Thank you for your feedback.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 5 out of 5 stars

Great service and products.

3 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Taliesha,

Thank you for taking the time to submit your kind feedback.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 5 out of 5 stars

Afternoon bliss

Our kids are on their vuly trampoline every night after school! it’s so sturdy and fits all their balls on their too ha ha

11 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Daisy,

Thank you for taking the time to provide us with such kind feedback.

Please feel free to contact our friendly sales and service team on 1300 667 514 if you have any queries.

Rated 5 out of 5 stars

I highly recommend Vuly

I highly recommend Vuly. My kids have the trampoline, skateboard and large play equipment and I couldn't recommend them.enough.
Quick delivery, great communication and I love how you have different pay options.
Its makes it easy on parents who dont have the exact money on the spot.
Thank you Vuly for being a great company.

17 September 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Teagan,

Thank you so much for your wonderful feedback! We're thrilled to hear that your kids are loving their trampoline and enjoying plenty of outdoor fun. It’s great to know the setup was nice and easy too.

Rated 5 out of 5 stars

My kids love this trampoline

My kids love this trampoline. The best excuse to go outside and have some fun. Very easy to construct.

5 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Kokiri, thank you for the glowing 5-star review! We're thrilled you had a wonderful experience. Cheers, Spiro

Rated 5 out of 5 stars

Ben Gulliver was amazingly helpful…

Ben Gulliver was amazingly helpful today helping me with my order! He looked up my equipment to check what I was ordering was compatible with my equipment. And thank goodness he did…. I would have ordered the wrong thing and wasted my time. Thanks for your friendly and respectful manner.

9 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Roberta, it makes us so happy to hear you had a great experience with our team. I will be sure to pass this on to Ben! Thank you for taking the time to leave this fantastic 5-star review! Cheers, Spiro.

Rated 5 out of 5 stars

Ben G was super easy to deal with!

Called with a question and Ben G made my experience so quick and easy! Highly recommend

9 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Sam, thank you for the 5-star review! It makes us so happy to hear you had a great experience with our team. I will be sure to pass this on to Ben! Cheers, Spiro.

Rated 5 out of 5 stars

Upsized to the Tree House

I called up to purchase a small monkey bar set for the kids for xmas. The salesman (Ben G) was very helpful and explained the huge response on the large tree house set. So, I upgraded the purchase to the large tree house set with some attachments. Very excited to see the kid's reaction on Christmas Day.
Thanks Ben.

4 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Will, it makes us so happy to hear you had a great experience with our team. I will be sure to pass this on to Ben! Thank you for taking the time to leave this fantastic 5-star review! Cheers, Spiro.

Rated 5 out of 5 stars

Ben G was very helpful and pointed me…

Ben G was very helpful and pointed me to the right products we need for our family.

8 December 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Ben, it makes us so happy to hear you had a great experience with our team. I will be sure to pass this on to Ben G! Thank you for taking the time to leave this fantastic 5-star review! Cheers, Spiro.

Rated 1 out of 5 stars

Extremely dissapointed with customer service and hidden fees

Purchased one only to be hit with an additional 331 charge after paying 900 for an installation and told I can’t install it on my own so basically the only option is to pay $331+900 but the 2600 or whatever the charge is for the items. Or just get a refund. I’m sorry but when take payment for all the above only to realize on the back end you may as a business sold something under what it needed to be you don’t get to ask oh hey your still on the hoook for more money. No apology, no warnings on the site like not all installation charges are final it depends on if your in range or not. Then it’s taken 2 weeks to get an actual response which is yeah you have to pay no let’s work on it together, no our mistake this is what we can do. Just pay it, oh and maybe a manager will contact you.

Vuly I have sent you an email to follow up with my case.

27 November 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Jay, we sincerely apologise for the negative experience you had. Please rest assured that your feedback is taken seriously, as it helps us improve. Kindly send an email to reviews@vulyplay.com with your order number, and I will oversee the resolution of this matter promptly. Thank you for reaching out.
Kind regards, Spiro.

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