Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements. I suggest you change your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... See more
Company replied
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... See more
Company replied
I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had... See more
Company replied
4.3
Excellent
1k reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am happy with customer service
I am happy with customer service, they’re always helpful and friendly and they always respond quickly.
30 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Elida, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Second month and evri have lost my…
Second month and evri have lost my parcel, and I have to wait 5 days to get a replacement, same as last month, evri lost it.
24 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
Prompt replies to my emails
Prompt replies to my emails. Postal service failed to deliver, tracking stated “ in Depot “ for over a week. Vuse offered a refund or my order to be resent. I chose the latter and they're sending with DPD 24h. The postal service had failed not Vuse.
25 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Mason, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I ordered a new epod which arrived…
I ordered a new epod which arrived quickly but wouldn't charge. Customer service replied quickly with suggestions. Once that didn't work I was sent an apology and a new pod. Highly recommend this company
17 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Shereen, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Vuse Customer Service department
As soon as I notified their customer service team about a problem they resolved it within hours-overall a very positive outcome !!
23 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Neil, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Bianca was great
Bianca was great, exceptional customer service. My issue was resolved quickly and effectively.
18 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Sarah, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great service
Great service, fast response to queries & discounts appreciated!
19 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Julie, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Faulty devices, late delivery, inept customer service
. 3 days delivery time on an overnight delivery
. As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery.
. Item arrived worked for about a day before it malfunctioned
. Tried to discuss on your chat customer services, which gives as little as 30 seconds on the customer end before getting cut off, where advisors take 2-3 mins per response
.promised support timelines ignored
In short this has been about as bad as a first customer experience can get.
16 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
I bought the McLaren ultra device
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.
It came with 2 batteries and when I needed it changing I rang Vuse and they immediately sent a 4 man team, one undid the clip, one pulled the battery out, the other had the spare all ready to go straight back in and the 4th guy let the jack down. All in all very fast, battery changed in under 3 seconds.
Very good
17 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Reply from Vuse UK & Ireland
Hello Karin, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Recently had an issue with a payment so…
Recently had an issue with a payment so contacted Vuse customer care for advice and a solution.
Amazing support from Alen who not only sorted the problem out, but kept me up to date throughout the process. Can- not fault the service I received. Excellent 👍🏼. Well done Vuse, especially Alen 🙏🏼
10 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Wendy, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I have dealt with Vuse customer service…
I have dealt with Vuse customer service a few times, and each time I received a prompt response and my issue was resolved to my satisfaction. I am happy with the subscription, the email communication, and the quality of the product. For me, both the customer service and the products are excellent.
Thank you, Vuse.
9 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Jana, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Quick and helpful advice/assistance.
6 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Alan, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I love vuse its my evry day used but…
I love vuse its my evry day used but I'm impressed with there costumer service on time and problem solver specially(BAT) he is amazing and really helpful im so happy being a part of vuse
5 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Iqra, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Missing order
My order went missing spoke to Nina at Vuse who was exceptional couldn’t fault her. Within a couple of hours I received an email to say a new order had been processed. Unfortunately my orders now have to be sent to me rather than the shop but it’s a small price to pay for excellent service. Thank you Nina.
4 March 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Jenny, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Responded to my query quickly and…
Responded to my query quickly and efficiently.
25 February 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Karen, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Absolutely fantastic customer service
Absolutely fantastic customer service. Excellent company and really put the customer first.
I am a very happy customer and will continue to support Vuse UK
23 February 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Heather, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
quick and pleasant to deal with
quick and pleasant to deal with, I am a happy customer
27 January 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Sandra, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I had such a kind and helpful customer…
I had such a kind and helpful customer service agent named Karen B. who resolved my issue with professionalism and efficiency. I highly commend her to her employers and hope that they value her commitment to her job and the customers she assists.
6 February 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Have used Vuse for few years now
Have used Vuse for few years now. Goods always del by Royal Mail. They then started to use Evri. So my last delivery never turned up and took few weeks to get refund. Final order. My partner likes the pods so decided to order under their name. First and final order. 26th Jan and AGAIN no del as Evri lost it. So no goods and today 11.02.26 I have still to receive my refund. You should have stuck to Royal Mail instead of using Evri, they are abso worst courier company! Your loss, got 100 a month from us for years.
26 January 2026
Unprompted review
Reply from Vuse UK & Ireland
Hello Deborah, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
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