I was put in a shiny new Volkswagen & it behaved as expected! More so the sterling service by team Chelsea, Raheel & our star gent Jacob. Thanx for being on the other side of the phone, in having to d... See more
Location
Switch locationJohnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT Birmingham, West Midlands, GB
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Raheel and Jacob have done amazing job on making sure I got the vehicle I wanted, made sure it was clean, and nicely presented on the day of collection. Answered all my questions, and ensured the proc... See more
Company replied
I had a wonderful experience when I went to hire a care from VW, Jacob who took me through the process making it very easy and understandable. He was very polite and professional. Very happy with the... See more
Company replied
Excellent service from Raheel from start to finish. He was professional, friendly, and made the whole rental process smooth and hassle-free. The VW Passat was clean, comfortable, and drove perfectly.... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Johnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT, Birmingham, West Midlands, United Kingdom
- 0121 222 0603
4.8
Excellent
218 reviews
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More than VW rental feeling
I was put in a shiny new Volkswagen & it behaved as expected! More so the sterling service by team Chelsea, Raheel & our star gent Jacob. Thanx for being on the other side of the phone, in having to deal with my rolling rental extensions Jacob - service with a smile!
11 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
VW Hire
I had a wonderful experience when I went to hire a care from VW, Jacob who took me through the process making it very easy and understandable. He was very polite and professional. Very happy with the service.
6 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Excellent service from Jacob at this…
Excellent service from Jacob at this branch from start to finish definitely will re-book again.
29 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Amazing car
Amazing car. Loved the experience and the AC is really good 👍🏾
25 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Raheel and Jacob have done amazing job…
Raheel and Jacob have done amazing job on making sure I got the vehicle I wanted, made sure it was clean, and nicely presented on the day of collection. Answered all my questions, and ensured the process went smooth even after I retuned the key. Would definitely hire again in the near future!
24 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Excellent service from Raheel from…
Excellent service from Raheel from start to finish. He was professional, friendly, and made the whole rental process smooth and hassle-free. The VW Passat was clean, comfortable, and drove perfectly. Highly recommended, and I'll definitely use them again. Thank you, Raheel!
16 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Jacob was fantastic and really good at…
Jacob was fantastic and really good at what he does so 5 stars from me.
11 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Jacob was amazing
Jacob was amazing. He went through every detail with us thoroughly, very polite and compassionate to us tourists. Thanks for the lovely experience
6 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
The go to for car hire
Friendly staff, great cars and competitive prices, Johnson’s are my go to.
6 June 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Very good company staffs very helpful .
Very good company staffs very helpful .
Regards jay
11 May 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Very good customer service and very…
Very good customer service and very fast and very good people and I would recommend everyone to come to volkswagen lawley middleway
6 May 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Raheel and yasir went above and beyond…
Raheel and yasir went above and beyond to look after me and provide me a hire car. Will definitely recommend and be using them again
8 April 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Taylor and her colleague Yasir looked…
Taylor and her colleague Yasir looked after me very well, efficient and a warm friendly service
3 April 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Great experience
Great experience! Was very well looked after by the lads at the rental department. Big shoutout out to Raheel and Yasir for their amazing and professional customer service, always a delight to rent from them! 👏🏼
10 March 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Amazing service as always
Amazing service as always. Ive been renting with these guys for 3 years now. Top top service from all the guys
17 February 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Really quick and efficient service both…
Really quick and efficient service both picking up and handing back the car.
Car was excellent too.
19 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Second rental and like the first
Second rental and like the first, no problems
15 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
excellent service and excellent car…
excellent service and excellent car also. the gentlemen in the rental department go out of their way to make sure you are happy and to me thats what its all about.
9 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Great pricing
Great pricing, great cars, Raheel was A1, made extending the hire really easy. Will use again.
20 November 2025
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Raheel provided a friendly experience!
Really enjoyed the vw arteon! Special shout out to raheel who provided an excellent experience, very friendly and answered any questions in great detail. Will definately be back!
27 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Birmingham
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
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