Great service from start to finish and superb value for money. I drive a VW so I was delighted that I could choose a car with which I would be familiar. The booking system is much easier to use... See more
Company replied
Location
Switch locationCapitol Way 78, NW9 0EW London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
⭐️⭐️⭐️⭐️⭐️ Had a great experience renting a car! The whole process was smooth, quick, and hassle-free. The car was clean, well-maintained, and comfortable to drive. The staff were friendly, profe... See more
Company replied
Truly a wonderful experience. Very professional, very smooth and efficient check in and check out, and highly specced vehicle in excellent condition at an excellent deal of a price. I enjoyed my 2 wee... See more
Company replied
Great service - highly competitive price (roughly half of the big rental agencies), very responsive, kind service, no surprises on pickup or return. The rep who helped us (Mo) showed extreme flexibili... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Capitol Way 78, NW9 0EW, London, England, United Kingdom
4.9
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth collection
Smooth collection, car was clean and ready. Paperwork easy and staff friendly woukd definitely use again..highly recommend .Michael was amazing
14 November 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Quick efficient service from Serghei at…
Quick efficient service from Serghei at Colindale. Van was exact model booked and had no issues
27 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Awesome experience
I had an excellent time experience. The entire process was seamless including when I had to extend. Serg went out of his way to nurture me and tailor the rental to my needs. Thanks a lot, Serg. This has become my go to car rental service and I have been spreading the message. 😁😁
16 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Great professional advice and service…
Great professional advice and service nice clean van
10 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Customer service was excellent
Customer service was excellent. Rental process was straightforward. Reasonable rates, no hidden fees. Highly recommend it.
7 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Reply from VWFS Rent-a-Car - Colindale
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
It was a great experience renting with…
It was a great experience renting with VWFS.. Quick, efficient and excellent service from the collindale branch..I truly recommend from my experience.
New neat clean and efficient VW's available at very reasonable prices.
Thank you and expect the same in future.
27 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Great service
As always Sergei at Colindale was professional and helpful - a great service
19 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Excellent service from Serghei
Excellent service from Serghei, I highly recommend VWFS for rental car solutions. Professional, quick, and friendly.
15 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello – isn’t this great!
Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.
Many thanks,
VWFS Rent-a-Car
Can only agree with all the positive…
Can only agree with all the positive comments before. Friendly, efficientz, pleasant, professional service management by Serge. Good car and a good price.
Very satisfied.
8 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Fantastic Experience
Friendly, fast, professional, reliable. Excellent van-rental experience. Would recommend without hesitation.
31 July 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Seamless and great Customer service
Seamless. Serghei was fantastic and a great advocate for Customer focused service. Processed everything quickly and efficiently and we didn't leave with that feeling of being oversold (common with lots of hire companies). Van was spotless and well maintained and everything we needed to know was well explained. Great job Serghei!!
3 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
The rental experience was so easy &…
The rental experience was so easy & straightforward. I highly recommend VW rental service in terms of price & service.
20 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Excellent service
27 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thank you for choosing VWFS Rent-a-Car. You chose us to keep vehicle rental simple – and we’re glad we were able to do this for you.
Many thanks,
VWFS Rent-a-Car
Great weekend
First great experience with a camper van the model was the ocean californiana Volkswagen! Me and two other friends went from London to Cornwall for have a weekend out of the city! We spent the time going around and camping with the ocean californiana Volkswagen and it was perfect very comfortable to drive and perfect for camping! I suggest to give a try if you interested!
23 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Great service and hire manager
Reliable service with a wide variety of vehicles to suit all needs.
Recently hired whilst my car was in the garage. Serge (Hire Manager) sorted me a car at no notice, and even when I last minute needed an extension it was no problem.
Thanks for everything!
22 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hi! This is just brilliant.
We’re delighted you chose us to keep you moving. Your feedback keeps us moving, too, striving to offer the same level of service to all our customers.
Many thanks,
VWFS Rent-a-Car
great service from Serghi
great service from Serghi who gave v good advice regarding the vehicle ( Caddy life maxi ) and driving to France. The car was clean, easy to drive. and comfortable for seven people.
8 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Serghei was again outstanding as was the van
Serghei was again outstanding this year on our annual trip back. We always use him and VWFS rental. We had a fantastic minivan vehicle very high spec immaculately clean ran like a dream! Serghei was able to accommodate additional days and drop off options. I would not rent anywhere else with a large family or group in the UK
15 July 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Excellent service
Excellent service, when things went wrong with a battery malfunction Serghei was excellent at sorting it. Will continue renting from Vwfs rent a car Colindale whenever I need a vehicle bigger than my car
20 July 2025
Unprompted review
Reply from VWFS Rent-a-Car - Colindale
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Reply from VWFS Rent-a-Car - Colindale
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.