Fantastic customer service, vans always in excellent condition and clean inside and out. staff are polite and its a quick turn around. we rent every month to support my sons Go Karting and never had a... See more
Company replied
Location
Switch locationPulman SKODA Cramlington, Northumberland Business Park, NE23 7RH Cramlington, Northumberland, GB
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See what reviewers are saying
I've hired several Skoda Fabias now from VWFS - through Pulman Skoda Cramlington - from between 10 days and 4 weeks at a time for touring holidays in the Highlands & Islands of Scotland and Ireland. S... See more
Company replied
Best deal around. Needed larger car with boot space for weekend trip. Skoda had great customer contact from the start, emails and face to face. Found me the perfect car. All mod cons and plenty comfor... See more
Company replied
Brilliant service, staff are very helpful and genuinely look after customers best interests. Particular thanks to the two lovely ladies on the rental desk (I’ve forgotten their names - sorry!) and als... See more
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Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Pulman SKODA Cramlington, Northumberland Business Park, NE23 7RH, Cramlington, Northumberland, United Kingdom
- 0191 403 1481
4.8
Excellent
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent efficient collection and…
Excellent efficient collection and return. Always had excellent service by very helpful staff.
6 October 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Fantastic customer service and rental
Fantastic customer service, vans always in excellent condition and clean inside and out. staff are polite and its a quick turn around. we rent every month to support my sons Go Karting and never had any issues.
25 September 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
I've hired several Skoda Fabias now…
I've hired several Skoda Fabias now from VWFS - through Pulman Skoda Cramlington - from between 10 days and 4 weeks at a time for touring holidays in the Highlands & Islands of Scotland and Ireland. Staff are very helpful and accommodating. The cars are generally ultra low mileage and a year old at most, and clean and well presented. I've not had the need so far to require any assistance during the hire period i.e. breakdown, accident etc but I suspect VWFS would be good at sorting anything like this out if necessary, Always good to know you're hiring from a huge corporation rather than a back street hirer!!
21 September 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
all good!
The staff we really helpful and professional. The car was great for what we needed it for and was in a great condition. Stress free procedures. Thanks a lot, will use this again!
20 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
No introduction to the car
I was given no introduction the car, I had to ask how to start the car and then how to switch off start/stop. Car was fine. Not sure about £1000 deposit for a Skoda Fabia. Staff very courteous on return.
28 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
Thank you for your patience whilst we took the time to investigate your comments with our team at Cramlington.
Having reviewed the feedback with the rental location, we understand that a vehicle handover was carried out and the vehicle was shown to you at collection. However, we appreciate that you felt you would have benefited from more guidance on some of the vehicle's features, including how to start the vehicle and operate certain functions before setting off.
We completely understand the importance of feeling comfortable and confident with a vehicle from the moment you collect it. While we're pleased to hear that the vehicle met your needs and that you found the team courteous on your return, we're sorry that the handover experience did not fully meet your expectations.
Your feedback has been shared with the relevant rental team as a reminder of the importance of tailoring vehicle handovers to each customer's needs and ensuring key controls and features are clearly explained before the start of every rental.
Thank you again for taking the time to share your experience. We hope to welcome you back soon!
Thank you,
VWFS Rent-a-Car
Very straight forward and very laid…
Very straight forward and very laid back beautiful car also x
12 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Smooth process from start to finish
Smooth process from start to finish. Nice staff, latest and very clean vehicles. Easy to calculate final price. Happily use them again and again.
21 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Really easy online process and very…
Really easy online process and very easy collection and drop off. Would highly recommend, especially as significantly cheaper than some of the big car rental firms.
10 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Nice nearly new van
Nice nearly new van. Happy to extend rental at short notice. Nice premises to collect from.Reasonably priced too.
20 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Best Deal ever! made our holiday great
Brand New Car, we travelled all the way from the Toon to Cornwall, then to Norfolk and back to Newcastle, and we only used 2 tanks of fuel in full AC and 6 people on board! Skoda Kodiaq, what a car, wonderful service by the company as well.
22 June 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Excellent friendly professional helpful…
Excellent friendly professional helpful staff, made the whole experience brilliant. Would recommend to anyone.
2 April 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Really good rental
Really good rental, excellent staff, great van hire, and really good price. I’ll definitely use again when I need a van.
20 March 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Happy and helpful customer service makes such a huge difference
Excellent customer service and support from the start. This continued when I went to collect the vehicle, because of the completing of your standard paperwork online going into the branch and collecting the vehicle was very quick and straightforward.
Needed to extend the term of hiring towards the end of the agreement, this was a very easy process with yet more wonderful customer service. Happy friendly customer service advisors made the whole process stress free and easy.
I would definitely recommend and happily use again.
29 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Easy pick up / drop off
Easy pick up / drop off, good hire price and lovely car
26 February 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
7th time I’ve hired from this branch of…
7th time I’ve hired from this branch of Pullman group car hire, as always a smooth and hassle-free process.
21 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Convenient location and good value
Good price especially with the included insurance. Easy pick up and drop off. Clean car with ran well. I’d definitely rent from them again. One negative, the verification process supposedly to speed up pick up became a nuisance with being asked to share sensitive information over non secure email. This needs improvement.
4 December 2025
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello Paul,
Thank you for taking the time to provide us with this feedback.
We're glad you had an overall great experience with us, and we look forward to welcoming you back again soon!
At VWFS Rent-a-Car, we are always focused on learning about ways we can improve our services and appreciate your feedback regarding the verification process.
We will investigate making the booking process more efficient and secure for our customers.
Thank you,
VWFS Rent-a-Car.
Brilliant service
Brilliant service, fantastic hire car. Lovely to drive
11 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Great efficient service
Great efficient service, prompt and hassle free. Car was lovely and clean. Would definitely use again.
17 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Professional friendly service
Very grateful to Shahkiel for clearing up some misunderstanding and ensuring a positive experience with the company. All in all ended up being a great experience. Really efficient pick up and drop off, lovely staff at the garage and lovely staff on the phone. Shahkiel made sure everything went smoothly and I knew what to expect on returning the vehicle. Quick friendly and professional response to my queries and I’d definitely recommend for value for money.
Thanks again and see you soon 😊
5 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hello – isn’t this great!
Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.
Many thanks,
VWFS Rent-a-Car
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