WAFÚÚ JAPAN Reviews 84

For some reason, the site auto filled an old address so I had to contact customer services & they sorted that within an hour (I think that was during their night shift).

The item arrived in about 4 days with decent tracking.
Very impressed.

This is a scam website. They sent me a faulty item, then refused to exchange or refund it. They also tried to add really expensive extra costs for post long after receiving the item via phone and letters. The post was already expensive, their customer service is really bad and Im contacting my bank for a refund! Avoid this website at all costs!

I place an order last June 28th
( order WAFUU37921).
To this day (24th of SEPTEMBER, 3 months later), I still haven’t received it.
The tracking says customs returned it to sender on the 7th of July because of wrong or missing customs formalities on their part, but they won’t refund. Worst customer care I have ever seen. I will never order from them again, no protection whatsoever. I discourage you from buying from them unless you can use paypal. I will now have to contact my bank and ask for a chargeback as they won’t do anything, not even contact the carrier.

I ordered some tools on Sunday 31/8/25 (BST) and they were delivered to me in UK on Friday 05/09/2025!

This company is truly excellent; their website is brilliant and very easy to use, the products are exactly as described, there were zero hidden costs, the delivery fee was fair, no customs costs or delays were incurred, the packaging was perfect so the items arrived in prime condition and the package was delivered from Japan to my front door in six days!

Would not hesitate to use again and recommend to anyone.

A shining example of the Japanese' dedication to doing their utmost best with any task.

Thank you and keep up the fantastic work!

I first ordered a $230 item, then decided I wanted to instead order an upgraded version of it, so I chatted on their chat box. Took a few days for a response but my old order got cancelled just fine. Then I ordered the new thing, took 5 days to arrive in perfect condition.

Ordered an Item which arrived very quickly.
Unfortunately noticed that an incorrect item was sent. The response was excellent and the correct item was susequently sent without issue.
The support team were very polite and contacting them was very straight forward.
Indication of an excellent company is it's backup service when matters dont go according to plan.

Very nice service and super fast delivery! I had to contact support due to wrong delivery information, and they responded super quickly, very politely, were actually helpful, and solved the problem immediately.

The delivery was super fast, just a few days later, and it was very well packaged. Super satisfied with it, it was my first time ordering from Japan to Denmark, and it was a great experience

It was very smooth service. The goods was delivered very fast. I will use this site again．

I'm from Toronto Canada
Places an order of 5 boxes of supplements on July 17, order sent out on July 21
Fast delivery, no extra duty fee
Most important: genuine product, great discounted prices

Ordered a t-shirt from them. Cost with shipment USD 86. They sent the wrong one, and when asked to rectify the error (which they acknowledged) they told me in a long AI generated email that they won't do anything. A complete waste of time and money. Avoid them and buy elsewhere !

The did their best to answer my enquiry.

Ordered pokemon go plus + from the website and they took over a week to cancel my order because they have non in stock.

Read the one stars. Items show as in stock on their website just to attract custom. Hold on to your money then eventually send you an email saying the item was never in stock in the first place.

Thank you. very fast respond and fast delivery service, high recommendation.

I am living in Netherlands and i cant be sure if it is scam or not. Should i order ? If i order when it will come ?

I ordered an expensive turntable cartridge almost two weeks ago and it hasn’t even shipped yet. No human response to my repeated messages, just generic auto-replies asking for patience. Next step is to involve my credit card issuer and block payment. Although the price was right, any price is too high if you don’t get the product.

I ordered on the 26th December and it arrived today. I was gutted I couldn't bring back &honey from my time in japan in Nov but this website really pulled through. The items are so expensive here in the UK and you never know if it's legit. The packaging, the prices and the shipping speed are all amazing imo. I will be placing another order at some point in the next month on skin care 💕waafu for the win🫶🏻

Ordered from the UK on 2 December 2024, received order on 19 December 2024. Items arrived in perfect condition, meticulously and individually packed in bubble wrap. Highly recommend

U cant cancel or amend once u order? And nobody contacted me for my inquiry thru their chat tho they said will email me later in their business hrs! I feel suspicious if they r legit or not.