I'm from Toronto Canada Places an order of 5 boxes of supplements on July 17, order sent out on July 21 Fast delivery, no extra duty fee Most important: genuine product, great discounted prices
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Review summary
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Ordered an Item which arrived very quickly. Unfortunately noticed that an incorrect item was sent. The response was excellent and the correct item was susequently sent without issue. The support t... See more
For some reason, the site auto filled an old address so I had to contact customer services & they sorted that within an hour (I think that was during their night shift). The item arrived in about... See more
Company replied
I first ordered a $230 item, then decided I wanted to instead order an upgraded version of it, so I chatted on their chat box. Took a few days for a response but my old order got cancelled just fine.... See more
Company details
Written by the company
🌍✨ https://WAFUU.COM: Dive into a world of authentic Japanese treasures! Shop unique finds & experience the essence of Japan, no matter where you are.
Contact info
8F VORTAOYAMA2 2-1-12 Shibuya, 1500002, Shibuya-ku, Japan
- support@wafuu.com
- www.wafuu.com
3.1
Average
84 reviews
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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I use it for business
I use it for business. Since the actual shipping cost is applied, you can buy more cheaply by purchasing in bulk. It also works well when selling on Amazon.
1 June 2024
Unprompted review
A1+++++
Already ordered snacks for a few times, and im absolutely satisfied by they service. The wonderfully and carefully wrapped package was here in 5 days with DHL, and they was even kind enough to undervalue the package so my corrupt, messed up country cant charge me with the extra 27-40% fee/tax. :)
Will definitely use again.
Thanks for your service <3
24 June 2024
Unprompted review
Dear Wafuu Japan owner,Request for Letter of Authorization (LOA) If you provide this to me, I will remove my reviews.
Dear Wafuu Japan Team,
I'm writing to request a Letter of Authorization (LOA) to verify my purchase of your products, specifically the item with ASIN B07DMSBFXJ. As an Amazon seller, I need this document to comply with Amazon's policies and prevent account suspension.
Despite my previous efforts, I haven't received the necessary documentation from your company. I kindly request your assistance in providing an LOA to confirm my purchase and authorization to resell your products.
Please find below my purchase details:
- Order date: [Placed on January 07, 2024 04:41PM]
- Order number: [========]
- Product name: [&HONEY Deep Moist 3.0 Hair Oil "Super moist organic formula intensive moisturizing" 100mL]
- ASIN: B07DMSBFXJ
I would greatly appreciate it if you could issue an LOA with the following information:
- Your company's name and address
- My name and address as the buyer
- Product details (name, ASIN, quantity)
- Purchase date and order number
- A statement authorizing me to resell your products on Amazon
Please send the LOA to [Insert your email address] at your earliest convenience.
Thank you for your understanding and support in this matter.
If you provide this to me, I will remove my reviews.
Sincerely,
[Noman Afzal]
25 April 2024
Unprompted review
Don’t order to this website! Scam!
Don’t order to this website, as you will be facing scam issue!
I ordered an item and paid the regular delivery fees (already expensive) and was asked by DHL to cover an unreasonable custom fee (making the final price of the item much more expensive than anywhere else in the world : filter for Kangen K8 machine).
I indeed never received the item from DHL which let stuck in their custom dept and advised PayPal through claim case.
Nothing is mention clearly on their website about deliveries and customer rights.
Avoid ordering from them or you’ll be facing issue with final price to pay.
22 March 2024
Unprompted review
Reply from WAFÚÚ JAPAN
We appreciate your feedback and understand your concerns regarding the additional charges you faced upon receiving your order. We want to ensure there's no confusion regarding our shipping and customs policy.
We confirm that the customer has refused to receive the goods sent by us. The refusal to receive the goods appears to have made communication with the customer even more difficult.
As stated in our guidelines, "Please be aware - International Buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. These additional charges, including import duties and taxes, must be borne by the purchaser in accordance with the laws and regulations of the purchaser's country. Please check these details before purchasing. We are an international retailer, and all products are shipped directly overseas. Cross-border products are intended for personal use only. Before purchasing, please verify these additional costs with your country's customs office."
This information aims to inform our customers that, apart from the shipping fee paid at the time of purchase, there may be additional import taxes or duties imposed by your country's customs regulations. These charges are unfortunately beyond our control and vary from country to country.
We understand that encountering unexpected costs can be frustrating. However, as an international retailer, we must comply with international shipping regulations, including the potential for additional charges at the destination country.
We value your business and are committed to providing clear and transparent information to all our customers. If you have any further questions or need assistance, please feel free to contact us.
This store has original products at…
This store has original products at very good prices. I sincerely recommend it
22 December 2023
Unprompted review
Excellent selection and honest shipping
I recently had the pleasure of shopping at WAFUU.COM. I highly recommend WAFUUU.COM for the following reasons
Wide selection: First of all, this site boasts a wide selection of products. This wide selection met all my needs and made it a one-stop shop for a wide variety of products.
Transparent Shipping: What makes this site stand out is its approach to shipping. Unlike many other sites that claim "free shipping," shipping is often included in the product price. This transparency is refreshing and appreciated.
Cost-effectiveness of bulk purchases: This website is especially cost-effective if one plans to buy in bulk. Because shipping costs are based on actual costs, you will save more on bulk orders compared to other websites that include hidden shipping costs in product prices.
In conclusion, WAFUU.COM offers a wide selection of products with an honest and transparent pricing structure, especially when it comes to shipping costs. It is ideal for both single and bulk purchases.
1 December 2023
Unprompted review
Quality Japanese food from reliable seller
I purchased some quality Japanese seasoning and spices a couple of times from this seller. They always delivered items as described. The shipment came around ten days after placing the order. If you like to cook, then I'd recommend browsing through their products. So far so good. Highly recommend!
30 September 2023
Unprompted review
A shopping-savvy friend introduced me…
A shopping-savvy friend introduced me to WAFUU. This place is a treasure trove of Japanese beauty products, offering the most attractive prices I've seen anywhere. Unlike most sites where shipping costs can inflate the product price, WAFUU charges actual shipping, so the more you buy, the more you save! Plus, you have the flexibility to choose your courier, be it Japan Post, which I recommend for minimal customs issues, or FEDEX if it's more cost-effective. Truly a delightful shopping experience!
1 October 2023
Unprompted review
Unique Japanese Products and Exceptional Service
Fantastic shopping experience! A lot of unique products that you can only find in Japan, all at incredibly affordable prices. The shipping was quick, and the customer service was top-notch. I'm definitely planning to shop here again.
7 September 2023
Unprompted review
Don't buy from wafuu
Don't buy from wafuu. Bought Sony Reon 4 and can't use. They refused to refund. Customer service sucks and really can't make it.
28 June 2023
Unprompted review
Reply from WAFÚÚ JAPAN
Thank you for reaching out to us regarding your recent purchase of the Sony Reon 4. We apologize for any inconvenience or dissatisfaction you have experienced.
We take great pride in providing high-quality products and exceptional customer service. Your feedback about the non-functioning device and your experience with our customer support team is concerning and not reflective of our standards.
To better assist you, we kindly request that you contact our dedicated Customer Service Center. Our team of experts is well-equipped to provide guidance, troubleshooting, and explore potential solutions, including repair or replacement options if necessary.
Please provide your order number and a detailed description of the issue you are facing when you reach out to our Customer Service Center. This will enable us to promptly investigate the matter and work towards a satisfactory resolution.
Once again, we sincerely apologize for any inconvenience caused. We value your business and are committed to ensuring your satisfaction. Our Customer Service team is ready to assist you and address your concerns.
Thank you for your understanding and cooperation.
Great service
Great service! I ordered a clipper from them and it arrived in just 5 days (from Japan to the UK!). Although at first I was very doubtful, because there are almost no reviews about them on the network, besides, their price was much lower than others. However, it turned out that the company is absolutely trustworthy. I recommend!
P.S. I usually don't order from other countries if there is an opportunity to buy nearby to avoid a long "carbon footprint". However, this time I needed a rather rare model, which I found all the way in Japan with the best price - right on this site.
21 June 2023
Unprompted review
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