Waitstuff Uniforms Reviews 192

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I placed an order for polo shirts for my whole staff. I received only the size small I ordered. All other sizes and mens were back ordered. Had I known that I would have chosen another item as all sta... See more

Rated 4 out of 5 stars

The 4 rating, goes like this. Ordering easy, but I did not seam to find where you edit the hemming, Received the pants, material on those pants, awesome, size wise, they were huge, my fault, should ha... See more

Rated 5 out of 5 stars

Our order arrived so quickly I couldn’t believe it. Nick was very helpful getting just the right sizes and colors we needed for our restaurants with no hassles whatsoever! We will be ordering again so... See more

Rated 4 out of 5 stars

Shipping was fast, the item I bought seems quality. My only complaint is aesthetic. The picture showed a two-tone server book, predominantly black with a brown simulated leather flap on the inside lef... See more

Company details

  1. Printed clothing store

Written by the company

WaitStuff Uniforms is a full service uniform and promotional apparel company dedicated to your satisfaction. In 2005 a career hospitality professional, and mom of three, created her fourth "baby" with the much anticipated launch of waitstuff.com. We truly value our customers intend to prove it every day.


Contact info

3.4

Average

TrustScore 3.5 out of 5

192 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Order was wrong

Order was wrong, did not receive my 3 medium tunic navy peony pincord, but received 3 ladies essential easy fit pants, which I did not order addressed to someone else but the shipping box was addressed to me.

26 February 2022
Rated 5 out of 5 stars

I will ALWAYS reccommend WaitStuff

I will ALWAYS reccommend WaitStuff! Ordering through their site is so easy, AND if you need embroidered items or have any questions, their Customer Support is amazing and personable!

If you need restaurant uniforms, look no further. Waitstuff has everything!!

15 February 2022
Rated 4 out of 5 stars

Zipper

I liked the product, although the zipper was the female side. Jacket made well, comfortable and looks great.
The zipper just reversed.

3 February 2022
Rated 5 out of 5 stars

Everything

Everything. From ordering to shipping to quality of the product to the return ( I ordered L and XL) because of a worry I grew past L due to weight gain) was seemless and would use Waitstaff again should the need arise.

27 January 2022
Rated 5 out of 5 stars

High Marks for Honesty and Candor

Due to supply chain issues, Waitstuff Uniforms was unable to ship my order within a reasonable time. So, instead of waffling and shining me on, they explained their problem, refunded my money, and will let me know when this item becomes available so I can re-order. I did not get my order, but I give Waitstuff Five Stars for their unexpected honesty, candor and, inspite of conditions beyond their control, ability to make me feel a valued customer. Thank you Waitstuff Uniforms.

28 December 2021
Rated 1 out of 5 stars

I have called you three times with no…

I have called you three times with no response and no idea about this order and when, if ever it will be delivered. Your customer service stinks.

22 December 2021
Waitstuff Uniforms logo

Reply from Waitstuff Uniforms

Hi James,

Thank you for your grace. We sent you an email on 12/20/21 explaining that our staff was recently impacted by COVID illness resulting in a lack of communication. In addition, the industry is currently experiencing major supply chain and staffing issues causing extensive delays and backorders. The email also let you know that your item was currently backordered with no estimated replenishment date from the manufacturer and that we had issued you a full refund.

We do apologize and wish you well!

Rated 1 out of 5 stars
Waitstuff Uniforms logo

Reply from Waitstuff Uniforms

Hi April,

Thank you for your grace. We did send notification that your item was backordered and updated the ETA when it was extended from the manufacturer. We know this situation is frustrating. Unfortunately, the entire industry is currently experiencing major supply chain and staffing issues causing extensive delays and backorders.

Your item did ship today and you should have received that automatic notification with the tracking number. If not you can find it in your order history within your account.

Please let us know if you would like to return the item once delivered and we will be happy to waive the restocking fee.

We do apologize and wish you well!

Rated 3 out of 5 stars

I gave it a 3 star because when…

I gave it a 3 star because when initially reaching to you there was recording that said we are closed two days later I received a voicemail by then I checked on location address in a strip mall that doesn’t exits according to tenants n real estate information posted outside the strip mall who said I’ve been working that location for. 10 years haven’t heard of them . The voicemail reassured me item was being processed please note small or large your mail order
business calling one back or emailing as soon one gets the message wouldn’t have customer wondering if this transaction is real or not therefore received package n pleased it ended well. This is my experience n wondering should I go back .

15 December 2021
Rated 1 out of 5 stars
Waitstuff Uniforms logo

Reply from Waitstuff Uniforms

Hello,
Unfortunately, the entire industry is currently experiencing major supply chain and staffing issues causing extensive delays and backorders.

We sent you a message the day of your order explaining that this was backordered. Again, we apologize and are happy to cancel for a full refund if you choose. Just let us know how you would like to proceed.

Thank you,

WaitStuff Uniforms

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