Wallpaperdirect Reviews 44,995

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, noting its thickness and vibrant colors. Many appreciate the extensive selection available and the ease of ordering, often highlighting the helpful sample service. The delivery service is frequently described as fast, efficient, and well-packaged, with orders arriving promptly and in perfect condition. However, some customers experienced issues with damaged rolls or delays in delivery due to items being out of stock after purchase. A few also mentioned difficulties with the wallpaper disintegrating when using certain pastes or finding that the address was incorrect for returns.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the paper,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more

Company replied

Rated 5 out of 5 stars

Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice. T... See more

Company replied

Rated 5 out of 5 stars

Wallpaper direct has such a great choice of paper. You will definitely find something you like, at all price points. Fast delivery well packaged too. The company does it's level best to ensure batch n... See more

Company replied

Rated 5 out of 5 stars

The site has a very wide range of wallpaper designs across a range of prices. In recent years we have bought 3 high quality murals from the site and all look stunning. Ordering and delivery is straigh... See more

Company replied


Company details

  1. #32 of 120 best companies in Interior designer

Written by the company

The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45K reviews

5-star
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Rated 5 out of 5 stars

Very happy when my wallpaper arrived

Very happy when my wallpaper arrived. There was a delay on delivery, but I was notified about this.
Quality of wallpaper was spot on. The website has easy to follow instructions on how to apply the paper, which was reasonably easy.

31 January 2026
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Reply from Wallpaperdirect

Thank you for sharing your positive comments. We hope you will enjoy your new wallpaper for many years to come!

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. Wallpaper calculator was accurate. The tips and tricks instructions were helpful. The paper and paste were superior products. I’m over the moon with the results!

1 January 2026
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Reply from Wallpaperdirect

Thank you Carrie for your nice comments! We’d love to see photos of your finished project. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk

Rated 5 out of 5 stars

Wallpaper

The quality is great

28 January 2026
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Reply from Wallpaperdirect

Thank you Barbara for sharing your positive comments. Seabrook Designs does offer very high quality wallpapers! Thank you for your business!

Rated 5 out of 5 stars

Excellent customer service and best…

Excellent customer service and best range of products!!

31 January 2026
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Reply from Wallpaperdirect

Thank you Jessica! We appreciate your great feedback! We hope you will come back again next time you are looking for wallpaper. We appreciate your nice order!

Rated 5 out of 5 stars

Customer service

The customer service was i credibly great. I loved that you spoke to the same person each time you needed questions answered...made me feel heard
Thx for great experience

31 January 2026
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Reply from Wallpaperdirect

You're welcome! We have a small team that answers calls and emails so it is easy to speak with the same person and you can always ask to do so. We enjoy speaking with our customers and we hope we have the opportunity to speak with you again!

Rated 5 out of 5 stars

Wonderful paper..easy to put up and…

Wonderful paper..easy to put up and super special

31 January 2026
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Reply from Wallpaperdirect

Thank you Angela! The Art Deco in the Gold/Pearl colourway must look fantastic in your home! Thank you for shopping with us!

Rated 5 out of 5 stars

Excellent Quality, Selection and Samples

The selection offered is fantastic and the fact it is possible to obtain sample(s) is even better. I wouldn't feel comfortable ordering the paper online if I wasn't able to see it in the room so having a sample is crucial for me. The wallpaper was of excellent quality and arrived quickly. Thank you!

31 January 2026
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Reply from Wallpaperdirect

You're welcome. We believe that samples are essential to making the right decision for your home. We hope we will see you again for another wallpaper project!

Rated 5 out of 5 stars

Simple and easy

Simple and easy. Lovely wallpaper!

13 January 2026
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Reply from Wallpaperdirect

Thank you Sruti. We love your choice of the Floral Toile by Hoopla Walls - very pretty! Thank you for shopping with us!

Rated 5 out of 5 stars

I ordered paintable wallpaper from you…

I ordered paintable wallpaper from you and it was a reasonable price and free delivery. The lady I spoke to on the phone was so helpful. I would buy from you again. Thank you.

30 January 2026
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Reply from Wallpaperdirect

You're welcome! We love to hear that our team has been helpful - that is our goal! We will look forward to assisting you again!

Rated 5 out of 5 stars

Quick and easy to order at decent…

Quick and easy to order at decent prices. Order arrived really quickly and on time in perfect condition. Great service with no problems.

9 January 2026
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Reply from Wallpaperdirect

We love to receive this kind of feedback. Thank you for sharing your comments. We hope we will see you again for your next wallpaper project!

Rated 5 out of 5 stars

Great options

Lots of options, and wallpaper I've used so far has been good to work with. A good range of pricing and styles. Shipping to Australia takes a bit of time and shipping can be a bit expensive. The samples are either free or $2 which is nice. I'll be ordering again :)

15 January 2026
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Reply from Wallpaperdirect

Thank you Ebony! We will look forward to your next order!

Rated 5 out of 5 stars

Wallpaper is beautiful

Wallpaper is beautiful, good quality and arrived in a timely manner.

16 January 2026
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Reply from Wallpaperdirect

Thank you Kim. We hope you will enjoy your Laura Ashley wallpaper for a long time. You chose a nice classic in a great color too! We appreciate your business!

Rated 5 out of 5 stars

All the experience since we order and…

All the experience since we order and until we got our deliver was very pleasant. Thank.

30 January 2026
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Reply from Wallpaperdirect

You're welcome Robert. We have enjoyed working with you on your project. We hope the Anaglypta is the right wallpaper for your building. Thank you for your business!

Rated 4 out of 5 stars

Excellent quality paper delivery seemed…

Excellent quality paper delivery seemed slow about 2 weeks so order early.

30 January 2026
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Reply from Wallpaperdirect

Thank you Suzanne for sharing your review. The paper you ordered was specially printed for you so sometimes those items can take a little longer. When you order stocked items, the lead time to you will be very quick. We are delighted that you are pleased with the quality of the wallpaper.
Thank you for your feedback and for your business.

Rated 5 out of 5 stars

Wallpaper Direct's website is easy to…

Wallpaper Direct's website is easy to navigate and delivery is excellent... the paper I wanted is Swedish and expensive so was delighted to find it soooo much cheaper from Walpaper Direct so a win win situation...won't hesitate to use them again

30 January 2026
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Reply from Wallpaperdirect

Thank you Joy for sharing your nice review! We hope you will enjoy the Raphael wallpaper for many years to come! Thank you for shopping with us and we will look forward to seeing you again someday!

Rated 1 out of 5 stars

Poor quality.

I have used wallpaper direct a few times in the last 4 years or so and have always been happy with the service and the quality. This time however the quality of the paper was very poor. I previously purchased the same wallpaper for our lounge(superfresco eden) this time the quality of the paper was substandard. The first 2 pieces of paper I put up ripped as soon as they had been pasted, subsequently I did not leave to soak as instructed but still had some pieces that ripped. This has left me very disapointed.

1 January 2026
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Reply from Wallpaperdirect

We are disappointed to learn of this issue with your wallpaper. Our customer service team will contact you to discuss your complaint.

Rated 5 out of 5 stars

Great service

Great service, great quality products. Would definetly order again.

30 January 2026
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Reply from Wallpaperdirect

Thank you Judith. We are delighted that you will return to us for another wallpaper project! We will look forward to your next order!

Rated 5 out of 5 stars

Well priced, good choicrs

The selected wallpapers arrived within the specified time line. The use of the wallpaper measuring section was accurate. Choice of papers very hood. Prices in comparison with other sites were better. Free postage was a bonus.

29 January 2026
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Reply from Wallpaperdirect

Thank you Penelope for sharing your positive comments. We appreciate your business and we hope you love your new walls!

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