Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to sa... See more
Company replied
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Delivery eventually arrived on third day we were notified, Thursday, then Saturday and eventually arrived on the Monday.. Screws were poor, heads not very good so we replaced those, edges of cl... See more
Company replied
The summerhouse it self is great and looks fab in my garden, only thing I’d say, and I know you’re trying to save on paper! But only having the instructions on the phone was ignoring in the bright s... See more
Company replied
The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more
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Company details
- #174 of 189 best companies in Garden centre
- #64 of 68 best companies in Garden building supplier
About Waltons
Written by the company
At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.
We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.
From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.
When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.
Our Services
Written by the company
- Home Installation
- Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
- Free delivery to most UK postcodes
- At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
- Ready Painted Service
- Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.
1 Year manufacturers guarantee on our entire range of wooden buildings
As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821135
- service@waltons.co.uk
- www.waltons.co.uk
4.0
Great
13k reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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Great service throughout
Ordered a Log Cabin along with installation. Very pleased with the building itself and all touch points with various staff were professional, friendly and helpful, from the MGP customer services team to the base check and shout out to Cameron who made the delivery and Mark + Mackenzie who put it all together. Will be back to shop again at Waltons again in the future. Thanks.
6 July 2026
Unprompted review
Reply from Waltons
Thank you for your great review on our services
We will pass your lovely comments onto the driver and installers!
We look forward to seeing you again in the future
Very fast delivery
Very fast delivery, delivery team super helpful and quality of product is excellent
2 July 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Great quality Summerhouse @ Shedinformed of delivery date and…
Kept informed of delivery date and times on the day of delivery
30 June 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Excellent product
Excellent product, super fast delivery and great communication- totally recommended
15 June 2026
Reply from Waltons
Thanks for your great review
It's not worth it
not worth it, think again and get a carpenter to build you something, it will be better and a similar price in the long run. The wood, fixings and instructions are poorer than expected. Wood is very rough sawn in places and there are lots of knots and chunks missing. Construction of window frames are dubious. Our windows look like bananas with large gaps that don't sit in the frame at all well. Given that we have had no rain and the wood acclimatised for about a week before it was constructed in this hot weather the amount of contraction seen throughout is mind boggling. With some bits of wall looking like they will pop out. The door frame fits one door perfectly square and the other doesn't close. No amount of hinge adjustment can help so I'm having to plane off the bottom somehow so we can close the door.
Walton's responses (prior to and after this review) are soo incredibly generic it's cringeworthy and useless. Please please please do not waste your money. I had hoped to post images but it looks like Walton's has restricted this.
16 June 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review. We're sorry to hear that you're disappointed with your building.
We've reviewed the information you've previously provided; however, the three photographs we've received don't appear to show the issues described in your review, such as the windows, doors, wall movement or the timber concerns you've mentioned.
We'd really like the opportunity to investigate these points further and see how we can help. If you're able to send us some additional photographs showing the specific issues you've outlined, including the windows, doors, wall sections and any areas of concern with the timber, our technical team will review them and work with you to find the most appropriate resolution.
We appreciate your feedback and hope to have the opportunity to put things right.
Not for the faint hearted
Very difficult to put up as there aren’t even any pre-drilled holes. There were also several bit missing which doesn’t help. No response yet from Walton’s on when I’ve previously left feedback about the missing pieces.
20 June 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you found the assembly difficult and that you believe parts were missing from your order.
We've reached out to you directly, as we've been unable to locate any previous correspondence regarding the missing components. We've asked if you could provide details of the missing parts, including the quantities required, so we can investigate and work to resolve this as quickly as possible.
We appreciate your feedback and hope to have the opportunity to turn your experience around.
We have not had a great experience so…
We have not had a great experience so far, the delivery driver was so rude and sharp towards us. Delivered it to the neighbour, had to then move it and told us if he has to move it we will be charged again. Also cancelled the date we chose and gave one minute notice before he turned up. Not impressed, not sure I would recommend using your company.
9 July 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear about your delivery experience. The issues you've described, including the change to your delivery date, the short notice before arrival and your interaction with the delivery driver, are not the standards of service we strive to provide.
We've contacted you directly to discuss your experience and hope we can put things right. Your feedback is important to us and will be shared with the relevant teams as part of our ongoing commitment to improving our service.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us.
Delivered replacement part on time
Delivered replacement part on time, no fuss, good company to deal with.
10 July 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Ok overall
The delivery process was a little strange. The chap delivering was very rude and dismissive, would barely let us check everything had arrived before demanding a signature.
Shed is of ok quality. Assembly was trickier than expected, a lot of parts, none of which were clearly labelled (except screws) so a lot of measuring/rechecking to make sure right piece is being used - a lot look similar at glance. The lead time for Waltons to assemble was too long to wait.
Overall, OK. A fine option, but still shop around.
20 June 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that your delivery experience wasn't as it should have been. We expect our delivery teams to provide a friendly and professional service, so we're disappointed to read your comments and would like to investigate this further.
We're also sorry to hear that you found the assembly more difficult than expected due to the identification of the components. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our products and customer experience.
We've invited you to contact our Customer Service team with your order details so we can look into the delivery concerns and any other issues you've experienced. We hope to have the opportunity to improve your experience.
Corner Log Cabin 4m
The Shed arrived on time, the delivery was complete. I purchased a 4m x 4m Corner Log Cabin, and erected it with the help of an experienced skilled carpenter, which frankly made all the difference, as although sorting out the base was quite simple as were the walls, the carpenter did an excellent job erecting the difficult strutted roof ensuring and ensuring the windows and doors fitted squarely into position. We added a few window stays, cabin hooks for the doors.
The Cabin is really high quality and good value. Now putting the wood protection on and have a real sense of achievement 😎
19 June 2026
Reply from Waltons
Thank you for taking the time to leave us your great review
Your lovely feedback is much appreciated by us all
I was not happy with the delivery
I was not happy with the delivery. The delivery driver was great, he texted prior to delivery, giving me an exact time of arrival. What I didn’t like, is that the company doesn’t tell you it will be left outside the front of your home, as the poor delivery driver has to unpack it and hand ball every item off the flatbed driver, so he doesn’t take it into the back garden. We were lucky we have a front drive, so it will be left there all weekend until the guys come on Monday to put it together.
10 July 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review and for your kind comments about your delivery driver. We're pleased to hear they kept you informed and provided a positive service.
We're sorry to hear that the delivery process wasn't what you expected. Our deliveries are a kerbside service, which means the goods are delivered to the nearest safe and accessible point at the front of the property. Due to health and safety requirements, our drivers are unable to move the building through a customer's property or into a back garden.
We appreciate that this may not have been made clear before your delivery, and we'll ensure your feedback is passed on as we continue to improve the information we provide to customers prior to delivery.
We hope you enjoy your new building once it has been installed.
No instructions for our purchase lots…
No instructions for our purchase lots of knots in the panels which keep falling out
17 June 2026
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you've been disappointed with your purchase.
We've recently moved to a paperless system, so our assembly instructions are now available online. If you've been unable to locate the correct instructions, we'd be more than happy to provide you with the relevant link.
We've also reached out to you directly to request some photographs of the panels where the knots have fallen out. Once we've received these, our technical team will review the images and work with you to find the most appropriate resolution.
We appreciate your feedback and hope to have the opportunity to improve your experience.
Missing parts, poor customer service, lack of urgency…
Ordered at the end of May a climbing frame/swing/slide for our child, two deliveries later and still not all has been delivered even after having to chase, company doesn’t appear to have any idea what has or hasn’t been delivered and keep coming back to us asking us to keep checking parts list, does this random part match the same size as a different part you already have, 6 weeks plus later and I just want what I’ve ordered delivered in full. Company still seem to have no idea what they think has been delivered.
Appears like the climbing frames are all different sets put together, so you have multiple different packs with different instructions and have to work out how it all goes together.
17 June 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear how frustrating this experience has been for you.
Having personally worked on your case, I can see that the outstanding parts have now been supplied and that we've offered a gesture of goodwill in recognition of the delays and inconvenience you experienced while we worked to resolve the issue.
We appreciate that there were challenges identifying the outstanding components, particularly as climbing frame sets can comprise multiple packs and instruction booklets. We understand how this added to your frustration and have shared your feedback with the relevant teams as we continue to improve both our products and our service.
Whilst we're pleased we were able to reach a resolution, we're naturally disappointed to see that you still feel unable to recommend us. We hope that, now your order has been completed and the goodwill gesture has been provided, you'll be able to enjoy your climbing frame with your family.
Logistic nightmare
I am very disappointed in your logistics team.They were informed of an incorrect part(1 piece)and needed to be changed for correct one.As of today we still have had no communication since 22/06/26.Very disappointed of service.
18 June 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the time it took to resolve the issue with the incorrect part and understand how frustrating the lack of communication must have been.
Having reviewed your order, I can see that the replacement part was successfully delivered on 14/07. Whilst we're pleased the issue has now been resolved, we'd like to sincerely apologise for the delay and the inconvenience this caused.
We hope that now you have the correct part, you'll be able to complete your building and enjoy it as intended. If there's anything further we can assist you with, please don't hesitate to get in touch and our Customer Service team will be happy to help.
Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to improve our service and communication.
Thank you again for your patience, and we hope you'll consider updating your review to reflect the resolution provided.
Delieveries incomplete
Delieveries incomplete, delivery dates missed and no contact from the company, Replacement parts damaged and fitters told to just fit it anyway and hide it under the felt. Waste products left after installation and door to shed wouldn't open properly. A terrible experience and one I dont want ever to experience again.
13 June 2026
Reply from Waltons
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience. The issues you've described regarding the incomplete deliveries, missed delivery dates, damaged replacement parts and the installation are not the standard of service we aim to provide.
We've contacted you directly to discuss your concerns and hope we can restore your confidence in us. Your feedback is invaluable and will be shared with the relevant teams to help improve both our products and our service.
We appreciate you bringing this to our attention and hope to have the opportunity to put things right.
Order Supply and build on site was…
Order Supply and build on site was efficient. Exception was two lhs door openers were supplied on the UPVC doors we ordered and this was not mentioned. We expected at least one right hand opener.
There are some other snags which are dealt with quickly however I do feel bringing back installers is prevented at all costs. With a little more time for the install team the client should be walked round and checks made to ensure all is good and not for things to be found out after they leave. This is not an installer problem but a supervision!. A call made to a supervisor and client should happen to ensure all is good. Quality checks are not checked once build work is complete between client supervisor and installer to give a thumbs up to leave site with all complete.
29 June 2026
Unprompted review
Reply from Waltons
Thanks for your 4 star review!
Great Summer House and relatively easy…
Great Summer House and relatively easy to put up-I did 95% of it by myself-really pleased with it
1 July 2026
Unprompted review
Reply from Waltons
Thanks for your great review
Great Product.
Ordering easy, delivery time great. But we have had missing and incorrect parts.
Customer service has been great and the missing parts received. We are still
Waiting for the roof of the climbing frame to arrive but this has been actioned.
29 June 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you found the ordering process easy and that our Customer Service team has been helpful in resolving the missing parts.
We're sorry that your climbing frame arrived with missing and incorrect components, and we appreciate your patience while the remaining roof section is on its way. We're committed to ensuring you receive everything needed to complete your product and hope you'll soon be able to enjoy it.
Thank you again for your feedback, and we hope to turn your experience into a five-star one.
Poor delivery service which is a shame.
Item was lovely (swing) but delivery and customer service was awful. The delivery was cancelled (or they didn't show up!) numerous times. Due to this, we wouldn't recommend that anyone order from Walton's. There are plenty of other companies out there which supply similar items for the same price. Sadly the delivery fiasco and customer service really let's this company down.
1 July 2026
Unprompted review
Reply from Waltons
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you're happy with your swing, but we're very sorry that the delivery and customer service you received fell below your expectations.
Unfortunately, as no order details were included with your review, we've been unable to locate your order. We've reached out to you via Trustpilot and would be grateful if you could provide your order number or any information that will help us identify your purchase.
Once we've located your order, we'll investigate what happened with the repeated delivery issues and review the service you received so we can address your concerns appropriately.
We sincerely apologise for the experience you've had and hope you'll give us the opportunity to put things right.
Great customer service…👍
Great customer service…👍
Great product for a good price
1 June 2026
Unprompted review
Reply from Waltons
Thanks for your great review
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