Wander Doll Reviews 684

Needed a gift very quickly so contacted see if they offered an earlier service. Olivia was great contacted me and got it all sorted very quickly. Really helpful and great quality.

I purchased the tweed Noel mini skirt & bandeau corset. I am usually a size 8 in top & bottoms & bra cup size 32C. I ordered the mini skirt in size S & M & top in M. The skirt in S won’t go past my legs & the M zips up but there is absolutely no movement so I’ve had to order a L. The top won’t even close to reach the zip, which is really unfortunate because I’m in love with the style & the quality seems good so far. I checked if the top was in stock in large but it isn’t and they don’t know when restock will be.The sizing is extremely off so beware! If you’re a size 8 but more on the curvy side, definitely size up ( bigger bum , bigger hips ) I’m even more disappointed because I didn’t realise I can’t get a refund as it was on the Black Friday sale 😫 so I’m going to get a tailor to remove the back zip and add a lace up style because I love the style so much, just so disappointed with sizing. I don’t think I’ve ever bought from a brand that the sizing is this off 😫 so if your someone that has natural / normal curves around the hips bum & stomach area definitely beware!

Ordered late Thursday night for next day delivery so expected it Monday/Tuesday latest ready for my Christmas party Saturday.
Emailed and they replied saying about Black Friday delays which is fair enough but I have since emailed another two times with no response because the label was printed Friday but not passed onto Royal Mail yet, it’s been a week I’m £80 down with no dress and being ghosted, but yet influencers are receiving their orders of the new range?
Will not be ordering again and will be disputing payment to get my full refund when I’m able to.

I’m genuinely blown away! I just received my second Wanderdoll order after treating myself during the Black Friday sale, and wow everything is incredible.

The quality, the feel, the look… it’s all unreal. And the jeans? OMG! I’ve been on a journey to find a pair that fits my bum, thighs, and waist, and I’ve never worn a more flattering pair than the WD jeans.

Thank you so much, I’m officially obsessed!

Iv had to leave a review because I was pleasantly surprised with how helpful and supportive customer service was. Olivia was brilliant, I was unsure if I was able to send a dress back, she got back to me so promptly was extremely helpful. Thanks Olivia for making this so simple for me!

I’ve ordered a few things from here now and the quality is incredible.The double layered sets are so flattering.I had so many compliments on my espresso bodysuit and mini skirt.Customer service are also amazing ,they have been so helpful over email and accommodating.The hype is most definitely worth it with this brand !!

Super helpful customer service, especially Gary. Prompt and informative response. Thanks again x

Customer service team are great - quick response and solved my issue. Thanks Olivia for your help!

Extremely poor service – refusing refund, credit, and even to return my own items

I am extremely disappointed with my experience with Wanderdoll and feel their handling of my return has been unfair, misleading, and potentially in breach of consumer protection guidelines.

What happened:
• I attempted to return a couple of expensive items only two days outside their return window due to being unexpectedly ill.
• Wanderdoll initially refused a refund but agreed to offer store credit and instructed me to return the items at my own cost.
• After they received the return, they then refused both the store credit and a refund.
• They are now refusing to send my items back unless I pay additional postage fees.
• Their emails were mainly copy-and-paste responses, they refused to escalate the matter, and they declared the case “closed” without resolving anything.
• They also deleted my comments on social media instead of addressing genuine concerns.
• Their slow responses contributed directly to the return falling outside their secondary 28-day window, which they are now using as justification for refusing credit.

As a result, I have:
• Lost the cost of the items,
• Lost the cost of returning them,
• Been told I must pay again to have my own items returned,
• And received no fair escalation or review from their team.

This feels like poor customer service, misleading communication, and potentially an unfair commercial practice. Withholding goods that I have paid for is completely unacceptable.

Two other brands (Murci and Mars The Label) handled the exact same situation with compassion and refunded me immediately. Wanderdoll chose to do the opposite.

I would strongly advise others to be cautious when ordering from this company. This experience has been unnecessarily stressful, and I will not be shopping with them again. If this is not resolved within the next couple of days, I will be taking the matter further, including reporting it to Trading Standards.

UPDATE: Since posting my review 4 days ago, the situation has become even more unacceptable.

Wanderdoll are still refusing to return my items unless I pay additional postage, despite the fact that they already received them because they instructed me to send them back for store credit. They initially said the parcel would be returned to my original address within 48 hours if I didn’t respond — with no mention of extra charges or that they legally can’t. They are changing their terms again!

They are also trying to claim that I “refused” store credit — even though I was only asking them to reconsider a full refund due to personal circumstances - the items were still returned within the exact timeframe they stated for credit to be issued.

Wanderdoll currently have:
- my money
- my returned items
- my return postage cost
and are demanding I pay again just to get my own belongings back.

I received an email by the same person I have asked repeatedly not to speak to stating that they now consider this matter closed and will not be able to offer any further responses regarding this. This case is clearly NOT closed! I have also attempted to reach out to the CEO via social media and all messages are being ignored! I received one response from Instagram but no follow up after they told me to DM them.

This whole situation is unfair, contradictory, and unethical and I am now in the process of taking this further.

I’ll update again — but nobody should have to go through this level of stress to return items especially given my circumstances.

Olivia was so quick to solve my issue

I ordered a dress on pre order and did got the timeline short by a month which would mean the dress would not arrive on time for the event . I sent an email to wanderdoll asking if there was anything they could do . That week Olivia kindly message me to say there was one en route to me which would mean the dress would arrive on time for the event . I was never so greatful . Olivia went above and beyond . A lifesaver !!

Stunning selection of dresses/skirts/bodysuits and really good quality too. Unfortunately my order had surpassed the 14 day return period due to a misunderstanding on my side so I reached out to the team to see if anything could be done as I’d ordered 2 different sizes and only needed the one outfit. Olivia who I spoke to in CS was really accommodating and offered a one time agreement to exchange for store credit. Really lovely team and happy with my experience

I ordered various times from Wanderdoll and their delivery times were great. Once Royal Mail lost my parcel and their customer service team helped me raise a ticket and refunded me too. Turned a stressful situation into a much calmer one thanks to kindness! I was in touch with Olivia, she was really responsive and sympathetic which I really appreciated 🙏🏼

Lovely clothes, well made. Amazing designs!!

Also had a little issue with a return and they were so helpful sorted no issues.

Olivia from Wander dolls Customer service was really helpful. She responded really fast and resolved my issue. Thank you so much! (Quality of clothing is 10/10)

Lovely customer service from Olivia regarding my order. Great company 🙌🏻

I've only just discovered Wanderdoll- where have I been!! Ordered a dress and thought I'd try it but wowee it's amazing quality, fit, clever design so your not self conscious and I'm thrilled with it. Fast delivery too. I'll definitely be purchasing more.

I purchased for collection and because of a change in circumstances was no longer able to collect. I emailed and Olivia was absolutely fantastic, she responded really promptly and clearly with help. A really great and super speedy customer service experience thank you so much Olivia!

Such high quality clothing, true to size and the clothes are stunning!!! I ordered the brown sparkly Nara skirt and bodysuit to match and Wow it turns heads !!! Will definitely order again xxx

[EDITED: I can finally say i received my dress and it is lovely. Still only leaving 3 stars as it took weeks to resolve.]

Placed an order on 9th November and never received any confirmation email or dispatch update. I had to chase them myself, providing my payment confirmation screenshot just so they could locate my order. They eventually sent me a tracking link but it never updated after the 11th and the item never arrived.

After completing the form they requested, I was later told the parcel was “lost in transit” and offered either a refund or a replacement with free next day delivery, despite the fact that I had already paid for delivery on the original order that never arrived.

I chose a replacement and asked for an updated tracking number. Since then, I’ve been completely ignored. No replies, no tracking, no item. Meanwhile, they seem to have time to respond to reviews but not to customer emails.

It is now the 24th, I am £100 out of pocket and I still have nothing. Truly appalling customer service and I’m left with no choice but to leave this review until someone finally resolves my issue.