Wander Doll Reviews 685

[EDITED: I can finally say i received my dress and it is lovely. Still only leaving 3 stars as it took weeks to resolve.]

Placed an order on 9th November and never received any confirmation email or dispatch update. I had to chase them myself, providing my payment confirmation screenshot just so they could locate my order. They eventually sent me a tracking link but it never updated after the 11th and the item never arrived.

After completing the form they requested, I was later told the parcel was “lost in transit” and offered either a refund or a replacement with free next day delivery, despite the fact that I had already paid for delivery on the original order that never arrived.

I chose a replacement and asked for an updated tracking number. Since then, I’ve been completely ignored. No replies, no tracking, no item. Meanwhile, they seem to have time to respond to reviews but not to customer emails.

It is now the 24th, I am £100 out of pocket and I still have nothing. Truly appalling customer service and I’m left with no choice but to leave this review until someone finally resolves my issue.

Olivia was able to help me massively with a recent order and provided me with excellent customer service!

Lovely clothes but beware when buying any knitted sets! I’m really really disappointed with my purchase from this website. I spent £125 on a two-piece skirt and cardigan set, which is definitely on the higher end, so I expected decent quality and longevity. Unfortunately, after wearing it just ONCE for a few hours , the entire set is covered in bobbles and pulls already looks old, worn, and tired. It’s incredibly frustrating to pay premium prices and receive something that deteriorates instantly.

The material once I’ve checked label is NOT at all what you’d expect for this price point. I’ve bought far more affordable pieces from other brands that have held up significantly better. The photos and descriptions online made the set look and sound luxurious, but the reality is the complete opposite.

Overall, this was a huge let-down. I feel like I wasted my money, and I wouldn’t recommend this product or the brand based on my experience. Or maybe stay clear of the knitwear. Wish I knew before and I’d have returned :( feel ripped off .

- UPDATE in reply to wonderdoll - it was the misty sparkle set in grey - cardigan and skirt .

Olivia was really helpful and easy to communicate with which these days is not always the case.

Won’t order again. It costs £25 to return to wanderdoll which is a complete and utter rip off. I also had to pay €14 on custom charges. As well as €10 for shipping for the dress. Absolute JOKE & rip off.

Olivia was amazing helping me, I had a question regarding exchanges and she was nothing but polite and helpful. She explained everything and replied quickly

Huge thank you to Olivia who helped me with an issue I was facing on the website when selecting the delivery option, she went above and beyond to help me and to find a solution to the issue. Thank you Olivia xx

Great quality clothing! When wanting to change my return I spoke with Olivia on the customer service team who was able to sort everything out for me quickly and efficiently, thank you!

The customer service I have received from Olivia has been exceptional….I emailed on the off-chance I could have a dress delivered by the time of my Christmas party and Olivia responsed super quickly to my messages and sent the dress straight away (despite it being on pre-order still). As a new customer, I would definitely recommend

smooth purchase and great customer service, had a problem generating my return and Gary from customer services helped me right away with ease. The items are amazing quality and worth the price point. Will be shopping again

Gorgeous dress and bodysuit I had to reorder a smaller size should have sized down. Not being able to drop parcels at the office is frustrating however Olivia has been more than Helpful over emails so thank you!x

Amazing customer service from Olivia, thank you so much for your help.

I received a few items as birthday gifts and absolutely love them all! Unfortunately 2 of the bodysuits were too big and I had to exchange for a smaller size, as these were gifts and purchased a few weeks prior to my birthday one of the items was out with the 14 days returns policy. Gary has been so helpful allowing me to exchange both items- the replies have been very quick and clear which has really helped to resolve my issue quickly! I already own quite a few styles from Wanderdoll and will be continuing to purchase regularly!

READ HERE & GOOGLE. (A common theme seems to be accusing customers instead of refunding).

I’m not someone who ever leaves negative reviews, but this situation has left me extremely shocked and I feel a strong need to warn others before they consider buying from Wanderdoll.

My situation (almost identical to many other reviews which is shocking!):

* I ordered two Eden Maxi dresses as I wasn’t sure about sizing.

* The parcel was delivered, and within moments of opening it I noticed a hole in the smaller dress - sadly the one that fit me best.

* Within SIX minutes of delivery (as proven by Royal Mail’s tracking emails), I reported the damage and returned the dress the very same day (very unlike me to be so organised but I was going on holiday the next morning).

* I kept the larger size (even though it wasn’t the best fit) as I needed something for an upcoming holiday.

* Two weeks later, Wanderdoll emailed me claiming “the item would not have been sent in this condition” and implied that I caused the damage.

* Despite multiple attempts to defend myself (even through my payment provider) Wanderdoll have refused to issue a refund. They have still not provided any evidence to support their accusations, leaving me feeling completely dismissed and unfairly blamed.

How a brand can accuse customers of damage and simultaneously claim to have a 100% quality control success rate is beyond me. The many similar reviews here and on Trustpilot suggest this is an ongoing pattern used to avoid issuing refunds. It’s incredibly disappointing, especially as I’m someone who loves supporting women-owned UK brands.

I will continue to dispute this case, but in the meantime buyers beware!

I absolutely love the Wander Doll brand which I buy for my daughter, Their clothing is consistently high quality, and every piece feels thoughtfully made. The customer service is excellent—they’re quick to respond and genuinely helpful. One of the things I appreciate most is their seamless returns process, which makes shopping with them completely stress-free. Overall, Wander Doll has become one of my favourite brands, and I highly recommend them!

Ordered for the first time from here - as with the smallish boutique style stores, I expected very little when it came to customer service.

Anyway, I accidentally left my full address off the order!! Silly me, but the team were so helpful and even let me know when it had been returned to them. I did also order the parcel again and was very impressed and happy with the quality and speed of delivery

5 * will defo order from here again

4th UPDATE: girls don’t waste your time with these scammers they use the blame game. Trust the reviews and always check on TikTok. Mine will be dropped onto this platform when I get back to the UK

3rd UPDATE: Regarding the returns portal, my intention when requesting the exchange was to resolve the sizing issue promptly. I did not notice the stain until inspecting the item more closely afterwards, which is why it was not mentioned in the comment box at the time. That does not change the fact that the item was delivered with a stain in the hygiene area, which is clearly unacceptable for a “new” garment.

I also want to highlight my legal position. Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose, and as described. A stained garment does not meet these requirements, and customers are entitled to a refund or replacement when goods arrive faulty. Retailer hygiene policies do not override statutory consumer rights, and reporting a fault in a returns portal comment box is not a legal requirement

2nd UPDATE:

I am still being blamed for this and I will not give up for the treatment that I have received.

However, I need to make it absolutely clear that the stain was present before the item was returned, and your assumption that it must have been caused by me is both incorrect and extremely upsetting.

When I received the bodysuit, I took it out of the bag and placed it over my leggings, in full view of the dispatch team where I work. We all agreed I should return it for a medium because the arms were too short. While one of my colleagues was folding it back up, she noticed the stain, and we were all completely shocked.

The suggestion that this mark “would not be possible” or that it must have been caused by me is, in fact, mortifying.

I fully understand that the item was new I ordered it immediately upon release but that does not mean issues cannot occur during manufacturing or packaging. Dismissing my experience outright without investigating further is extremely disappointing and frankly unfair.

At this point, I would appreciate:

An acknowledgment that the possibility of a pre-existing mark should not have been ruled out so quickly.
A review of how this situation has been handled, given how distressing and accusatory the communication has felt.

I am simply asking to be treated with respect and for my account of the situation to be taken seriously.

UPDATE: Thank you for responding, although I’m disappointed that your reply simply repeated my review rather than addressing any of the concerns I raised.

To clarify again: the bodysuit arrived already marked, which I pointed out immediately to colleagues because I knew it was not caused by me. I tried to resolve this privately via email before leaving a review, but I received no proper acknowledgment of my concerns, no explanation for why the item wasn’t checked before dispatch, and no willingness to investigate the issue fairly.

Instead, I was made to feel blamed for something I did not do, and that is the core of the problem.

I am still requesting:
1. A clear explanation of why the item was sent out without being quality-checked.
2. A review of how my return was handled, including why my concerns were dismissed.

I want a fair and respectful resolution, nothing more. I hope you will take this seriously and address the issue directly rather than repeating my words back to me.

I’m genuinely shocked and upset by my recent experience with this company. I returned a bodysuit exactly as I received it and was told today it had a “stain” and was therefore not eligible for a return. This immediately made me feel accused, embarrassed, and frankly, dirty even though I know with absolute certainty that I did nothing wrong.
When I tried the item on, I did so fully clothed and even pointed out the mark to colleagues at the time, because it was already there when the parcel arrived. The email I received felt dismissive and implied that I had returned something in an unhygienic condition. It was humiliating and completely out of line with the professionalism I expected.
I have always purchased this brand through ASOS with no issues, which is why I trusted buying directly for an important event. Unfortunately, this experience has left me feeling deeply uncomfortable. Instead of being treated fairly as a loyal customer, I was made to feel as though I had done something unclean or improper, when I simply hadn’t.
I hope the company reflects on how they handle situations like this, because customers deserve to be listened to, respected, and treated with dignity. As per my per my email I would like someone to call me and I would like to ask why your staff did not check the item before it was sent out! Now you have upset me and received a 1 star for your staff members' incompetence.

Great customer service! There was a fault with one of the items in my order, I reached out to customer service to enquire about an exchange. Olivia responded quickly and helped me to complete the returns process with a free label for faulty goods. The return was easy and Olivia kept me updated with prompt communication. Delivery is also super fast too

So very disappointed with this brand ordered a dress , only worn it once and a hole has appeared clearly due to manufacturing due to the where the hole appeared where the heavy material hanging of the dress is and customer service was useless! Stating to me that it was due to wear and tear but I’ve never had any other problems with brands that deal with situations like wanderdoll does. Definitely will not be purchasing again and will be sharing my story of this.

brilliant customer service i received my item with a hole in so i emailed the customer service team and olivia kindly helped me they done me an exchange which a lot of company's don't do and it's a nightmare waiting for your refund to then order another one so easy and helpful olivia was lovely