Easy to order, no subscription. Bargain price, special offers initially. Reasonably priced offers thereafter. Wine delivered within two days. Allows you to try different varieties of wine if you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Further to my problem the company were very pro active in offering a solution to my satisfaction 5stars for customer service Ordered mixed box of wine Expected 6red& 6 white Got 4 red & 8 w... See more
Company replied
Customer service is shockingly good. Had a case due to be delivered that went MIA last week. After contacting WW a customer advisor told me it had been damaged and they would resend. Daniel kept me su... See more
Company replied
We have enjoyed pretty much every bottle we’ve had from Warehouse Wines but what sets them apart is the quality of their customer service. We’ve recently moved house and I mistakenly didn’t update the... See more
Company replied
Company details
About Warehouse Wines
Written by the company
Drink better, spend less with Warehouse Wines.
We import outstanding wines from around the world, made by exceptional winemakers, directly into our warehouse, cutting out every unnecessary cost to ensure every penny goes into the wine itself.
Plus, each and every wine has been taste-tested and approved by world-renowned wine expert Joe Fattorini, so we’re confident that once you’ve sampled the quality on offer you’ll want to come back again and again.
Visit our store Browse our wines
We import outstanding wines from around the world, made by exceptional winemakers, directly into our warehouse, cutting out every unnecessary cost to ensure every penny goes into the wine itself.
Plus, each and every wine has been taste-tested and approved by world-renowned wine expert Joe Fattorini, so we’re confident that once you’ve sampled the quality on offer you’ll want to come back again and again.
Visit our store Browse our wines
Contact info
St James Mill, Whitefriars, NR3 1TN, Norwich, United Kingdom
- 0343 224 1033
- help@warehousewines.co.uk
- www.warehousewines.co.uk
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a lovely selection of wines.
a lovely selection of wines.
ABV was a little lower than i would normally choose but very tasty
22 July 2026
Reply from Warehouse Wines
Hi Michael,
We are happy to hear you loved the selection, we have a bigger range to explore online. We'd love to hear from you again, Sara @ Warehouse Wines
Reply from Warehouse Wines
Hi David,
Thanks for sharing this lovely feedback. It would be great to hear from you again, Sara @ Warehouse Wines
Magoos
First of all great price, then no fuss swift delivery, and really tasty wines so far, only 3 to go! Looking to stock up soon and see what other great offers are on the Horizon!
22 July 2026
Reply from Warehouse Wines
Hi Harry,
Thank you for your wonderful review! We’re delighted to know that you loved the fast delivery and our great range of wines. We can’t wait to welcome you back! Sara @ Warehouse Wines
Do NOT touch with a barge pole.
Do NOT touch with a barge pole.
I have had No response from numerous emails trying to a tracking number for an order.
Taken my money, but not delivered any wine or made contact
Fraudulant company, making money for nothing.
26 June 2026
Unprompted review
Reply from Warehouse Wines
Hi George,
I am sorry to hear your wine has not arrived. I would love to look into this for you and see how we can help. I have requested some further details so we can fix this as soon as possible for you.
Thanks, Rebecca @ WHW
Excellent Customer Service!
Having moved house my Wine was inadvertently delivered to my old address. On Contacting Customer Service they arranged for DHL to retrieve it, This was successfully achieved and a couple of days later I received a full refund! I had just put this down to experience, so a pleasant surprise!
22 July 2026
Unprompted review
Reply from Warehouse Wines
Hi Lesley,
Thanks for leaving a review!
We are really sorry that your wine was delivered to the wrong address, but it's great that this was swiftly resolved by our Customer Service team and that you received your refund.
Connor @Warehouse Wines
My whine is over
Just an add to my original review. Big thanks to Warehouse Wine for kindly acknowledging my complaint.
Sadly the promised form for me to fill in did not arrive
4 July 2026
Unprompted review
Reply from Warehouse Wines
Hi Sue,
Thank you for reaching out. I am sorry to hear this form did not come through. I have resent it for you and would suggest checking any spam or marketing folders linked to your email. If this still does not work please contact us directly on 03432241033 and we would be happy to help.
Thanks, Rebecca @ VW
Delicious wine delivered quickly
22 June 2026
Reply from Warehouse Wines
Hi Ewart,
Thanks for leaving a review!
We are delighted to hear that the wines arrived quickly and that you find them to be delicious so far!
Connor @Warehouse Wines
Easy to order and efficient delivery…
Easy to order and efficient delivery service. Pleased with money off too!
22 June 2026
Reply from Warehouse Wines
Thank you for taking the time to leave us this wonderful 5* review! We're delighted that you've found it easy to order with us, and have been pleased with our swift delivery service as well. It's even more of a joy to hear you like our competitive pricing and the offers we have to save our customers money when ordering with us!
Thank you again.
Dennis @ WW
Everything was exactly as described- no…
Everything was exactly as described- no hidden catches
22 June 2026
Reply from Warehouse Wines
Hi Paul,
Thank you so much for your lovely feedback!
Kind Regards,
Mabel @WarehouseWines
Nothing wrong with the wines but…
Nothing wrong with the wines but unfortunately constantly asking for a review is totaly annoying.
22 June 2026
Reply from Warehouse Wines
Hi Jim,
Thank you for your feedback. I am glad you enjoy the wines, I do apologise you have had multiple request for reviews. Because we are a fairly new business our reviews are very important to us! As we look to grow the business we appreciate feedback from all of our customer to understand what our customer base enjoys.
I am very sorry again for any frustration this has caused.
Kind Regards,
Mabel @WarehouseWines
Reply from Warehouse Wines
HI Michael,
Thank you for your feedback. I am so glad you enjoy our wines, and we look forward to seeing you back!
Kind Regards,
Mabel @WarehouseWines
Ordered 6 bottles of red wine for my…
Ordered 6 bottles of red wine for my husband 's birthday he loved them.Super quick delivery and excellent packaging.
22 June 2026
Reply from Warehouse Wines
Hi Barbara,
Thank you for your feedback. I am so glad your husband enjoyed the wines and we hope to see you back in the future.
Thank you,
Mabel @WarehouseWines
Reply from Warehouse Wines
Hi,
Thank you for your review. I am so glad you enjoyed both the service and wine and we hope to see you back! :)
Thank you,
Mabel @WarehouseWines
A nice surprise!
Received a mixed case as a gift, and was so impressed by the wines, I ordered a second case. This arrived in a very short time. Very impressed by the wine and the service
22 June 2026
Reply from Warehouse Wines
Hi Peter,
Thank you for your feedback. I am very happy that you enjoyed the wines and they got to your quickly! We do hope to see you back in the future.
Kind Regards,
Mabel @WarehouseWines
The wine was fine
The wine was fine, pity that delivery instructions were not observed. We found the items left outside despite instructions to use the connection pad near the front door
22 June 2026
Reply from Warehouse Wines
Hi Brian,
Thank you for you feedback. I am so glad you liked the wine, but I do apologise about the delivery instructions not being followed. I have messaged you to try and get this sorted going forward.
Kind regards,
Mabel @WarehouseWines
Reply from Warehouse Wines
Hi Joyce,
Thank you for your review. I am so glad you enjoyed the wines.
Kind regards,
Mabel @WarehouseWines
Reply from Warehouse Wines
Hi Mr Timbrell,
Thank you so much for your lovely feedback! I am so glad you enjoy the wines and we hope to seeing you back.
Kind Regards,
Mabel @WarehouseWines
Wine did not arrive on time
Wine did not arrive on time, when it did arrive there were 3 bottles of red wine and 1 white, I ordered 6 red. Worst customer service possible. Avoid this company at all costs, Paul
23 June 2026
Unprompted review
Reply from Warehouse Wines
Hi Paul,
I am sorry to hear your delivery experience has not gone well. I have requested some further information to see how we can help.
Thanks, Rebecca @ WHW
I ordered wine on 26.06.26 at 13.00…
I ordered wine on 26.06.26 at 13.00 hours. Delivered on 27.06.26 at 12.30 hours.
That is fast
26 June 2026
Unprompted review
Reply from Warehouse Wines
Hi Carlisle,
Thank you for your review. I am glad to hear you received your order from us so quickly and hope you are enjoying the wines!
Thanks, Rebecca @ WHW
A great selection of cheeky wines to…
A great selection of cheeky wines to remember , with reasonable prices delivery spot on….
22 June 2026
Reply from Warehouse Wines
Hi,
Thank you for your feedback! I am glad to hear you have enjoyed our wine selection and great prices!
Thanks, Rebecca @ WHW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.