This is the second time I have used this method to provide a warranty on a vehicle. Very competitive pricing and definitely worth it, especially with the rising costs of everything, peace of mind for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very competitive price compared to other 3rd party car warranty providers. Very easy online process to follow. Even though I don't want to have to call upon the warranty, hopefully, if I do have to... See more
Company replied
Another year’s renewal done very easily and quickly. I have never needed to make a claim but I have every confidence that it would be well handled. Everyone I have spoken to since joining them has bee... See more
Company replied
The agent I spoke to was very helpful. He immediately understood my concerns about the matter, and resolved them clearly. And the complimentary AA Roadside Assistance is a bonus, as I was preparing m... See more
Company replied
Company details
- #19 of 55 best companies in Car service
Written by the company
Warranty Direct specialise in mechanical breakdown insurance for vehicles coming out of the manufacturer's standard 3-Year warranty, we can offer extended warranties for most cars up to 12 years of age and 120,000 miles. We offer comprehensive cover which includes Multimedia, 24/7 AA Roadside Assistance and MOT Test Insurance as standard.
Contact info
Unit 5 Clements Court, Clements Lane, IG12QY, Ilford, United Kingdom
- 02035106656
- marketing@warrantydirect.co.uk
- www.warrantydirect.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely helpful polite and…
Extremely helpful polite and informative about product. Have just purchased it, hopefully I won't need it the onboarding experience was 1st class
18 September 2024
Reply from Warranty Direct
We are pleased to hear that the experience you had with our services were excellent. Your feedback is highly appreciated here at Warranty Direct!
Warranty Direct certainty recommended
I have used Warranty Direct previously and found the Representatives really helpful. Claimed once on my previous policy and it was settled within days.
Would certainly recommend Direct Warranty. A++++
8 September 2024
Reply from Warranty Direct
Thank you for your positive review, it's good to hear that you were satisfied with the service you received while making a claim. We work hard to ensure that the claims process is an easy and hassle-free process, your experience is exactly what we aim to achieve for all our customers!
Online links do not work but nice to talk to a human!
Great customer interaction today, no issues at all with the friendly call back to my message. However it would have been even better if the reference on the reminder or the QR code had worked so I could have done it myself online.
11 September 2024
Reply from Warranty Direct
Thanks for your review, sorry that you experienced technical issues viewing your quote online, however we are pleased to hear that you had a good experience with the team, we will reach out to you shortly to understand what technical issues you experienced.
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you had a good experience with our services, your positive review is highly appreciated by our team! We take pride in the 5-star reviews that we receive from our customers
Been with Warranty direct for 2 month…
Been with Warranty direct for 2 month now.
My 4 year is old car developed a fault and I had to contact warranty direct 2 times regarding the issue.
Each time they answered the claim line within 1 minute and were very helpful and clear on what I had to do.
I got the feeling they really wanted to help me get the car sorted.
I then arranged for the AA breakdown cover on the warranty policy to recover me to a garage from my home. When they turned up they were able to rectify the issue with the car so no need to take it to a garage.
I now don’t have to claim and this saved me a lot of time.
Excellent service from warranty direct.
Well done
2 September 2024
Unprompted review
Reply from Warranty Direct
Thank you for your positive feedback, it is fantastic to hear you had a great experience with our claims team.
Relatively easy site to navigate
4 September 2024
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you found our online process straight forward.
Peace of mind
Very easy to arrange at a very reasonable charge. Manufacturer's extended warranty almost 3x as much. (I just hope I never need it!!!)
30 August 2024
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you found the policy process straight forward and were able to purchase a policy at a price you were happy with. We take pride in the 5-star reviews that we receive from our customers
Best Price with more on offer
Very clear and helpful renewal procedure ,handled quickly with no delay.
27 August 2024
Reply from Warranty Direct
We are pleased to hear that the experience you had with our services was excellent and you were able to purchase a policy at a price you were satisfied with.
Quick and easy way to get warranty on…
Quick and easy way to get warranty on my vehicle
16 August 2024
Reply from Warranty Direct
We are pleased to hear that the experience you had with our services was excellent. Your feedback is highly appreciated here at Warranty Direct!
Good customer service
***UPDATE 16/Aug/2024***
As I said if I receive a comprehensive response, I will change the rate and update the review.
Here is the update:
One of the member of sales team reached out to me via phone and answered all my questions. However, as I was requesting all those answers in a written format, they didn't hesistate and sent me an email about an hour later answering the questions I had.
Overall, from two stars to four stars as their response was immediate and convincing and IF the claim procedure is going to be as quick and straight forward as this case, they definitely deserve 5 stars.
Therefore, the two stars rating mentioned below is irrelevant.
---------------
Two star as my experience from the beginning is not what I was expecting:
I was about to buy extended warranty from this company, however, despite all those mixed reviews, from my perspective there are some question marks:
1- Where can I find how much is the maximum claim limit?
There is a long list of covered items and I appreciate it, however, any information about "maximum claim limit" is nowhere to be found.
2-how much for the labour cost?
There is nowhere on the website I could find any info regarding this matter. It's very simple, how much of the hourpy labour rate you will cover?
For example, dealership says 120p/h, and independent garage will say 70p/h.
How much is the maximum you can cover?
And where can I find this information?
3-vague wording of policy terms and conditions
This is in regards to claim procedure.
There is no clear instruction regarding the "choice of repairer", which states customer needs to call somewhere for advice, that's it!
So whether customer is surely allowed to choose their own repairer or not is an unknown matter.
Hope I receive a worthy response and surely if I receive a good and convicing repsonse I will definitely change the rate and edit the review
15 August 2024
Unprompted review
Reply from Warranty Direct
Thank you for your review, please see below our responses to your questions, I hope this clears up any queries that you have.
1- Where can I find how much is the maximum claim limit?
There is a long list of covered items and I appreciate it, however, any information about "maximum claim limit" is nowhere to be found.
The claim limit is the market value of the vehicle and you can have multiple claims during the policy term.
This information can be located in the following places within our website.
1- On the home page under Why Choose Warranty Direct Car Warranty?.
2- Within the terms and conditions which are available to download on our website under page 7 section ‘What is covered’ point e).
3- Within the warranty benefits page on the website which can be located under the warranty cover menu tab on the home page.
4- You can also view this on the page ‘Car Repair Costs’ which is under the Repairs menu tab on the home page.
Please note we are provided with the market value of your vehicle when you purchase the policy, and this will be displayed in your policy schedule.
2-how much for the labour cost?
There is nowhere on the website I could find any info regarding this matter. It's very simple, how much of the hourpy labour rate you will cover?
For example, dealership says 120p/h, and independent garage will say 70p/h.
How much is the maximum you can cover?
And where can I find this information?
In answer to your question in the event your vehicle suffers a mechanical or electrical failure of a covered component then we will pay for the parts and labour costs to repair or replace the covered component.
There is no cap on labour rates providing there is a valid claim.
This information is available within the terms and conditions under section ‘what is covered’ on page 7.
3-vague wording of policy terms and conditions
This is in regards to claim procedure.
There is no clear instruction regarding the "choice of repairer", which states customer needs to call somewhere for advice, that's it!
So whether customer is surely allowed to choose their own repairer or not is an unknown matter.
The information you require pertaining to this is available to view within the terms and conditions page 7 , section ‘how to claim in respect of mechanical or electrical failure’ point i).
If have any further queries regarding the product please do not hesitate to contact us on customerservices@warrantydirect.co.uk or 0203 510 6656.
Reply from Warranty Direct
Thank you for your positive review. Your feedback is highly appreciated by our team!
Brilliant service
My wife's car needed a new gearbox .we took it to a dealer to get it fixed and started a claim . The whole thing took less than a week and we have now been paid by warranty direct which is amazing . The people at warranty direct were fantastic and it is a refreshing change to find a company that provided you keep you car well maintained and keep it regularly serviced and the faults are mechanical and not self induced they will pay your claim.Our dealer wasn't a customer of warranty direct so we had to pay once authorized and claim it back so we thought it would take weeks but not so. Full marks warranty direct.Thank you
7 August 2024
Unprompted review
Reply from Warranty Direct
It's fantastic to hear that you were satisfied with the way our team handled your claim. We always aim to ensure that all of our customers claims are handled fairly and efficiently so it's great that you experienced just that!
Helpful and polite staff
Helpful and polite staff. Have made a claim last year, very efficient and no problems.
30 July 2024
Reply from Warranty Direct
We work hard to ensure that the claims process is an easy and hassle-free process, your experience is exactly what we aim to achieve for all our customers! Thanks again.
Very good service and helpful member of…
Very good service and helpful member of staff. Would definitely recommend
29 July 2024
Reply from Warranty Direct
We are pleased to hear that the experience you had with our services were excellent. Your feedback is highly appreciated here at Warranty Direct!
Easy to understand and complete
Easy to understand and complete. Usually have done this by phone but not always convenient during opening hour so being able to complete online a bonus
28 July 2024
Reply from Warranty Direct
Thank you for your review. It's amazing to hear that the online process went smoothly. We appreciate your feedback!
Great service.
Great service.. got a quote online, tailored it to me and my vehicle and that was it all done. The coverage is excellent for the price I pay. Very simple and easy to use and I hope that (touch wood) if I do need to make a claim, it is as simple and easy as this process was.
26 July 2024
Unprompted review
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you found the policy process straight forward and were able to purchase a policy at a price you were happy with. We take pride in the 5-star reviews that we receive from our customers.
Excellent service
Your sales staff were both polite and helpful as well as being very responsive to my questions.
I already have one policy for another car and my experience over the years has been excellent
23 July 2024
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful and a pleasure to talk to. Your feedback is highly valued!
Great service
Great service. Clear and easy to use. Mass of electrical and mechanical things covered. Half the price of the 2nd quote from another company. Friendly helpful staff. AA cover and MOT cover all included all from £20.20 a month.
23 July 2024
Reply from Warranty Direct
Thank you for your positive feedback, it's fantastic to hear that you are satisfied with the product we offer and you were able to purchase a policy at a price you were happy with. We take pride in the 5-star reviews that we receive from our customers.
Terri was a very knowledgeable and…
Terri was a very knowledgeable and helpful sales representative. She patiently answered all of my questions.
There was absolutely no pressure to purchase the product.
After speaking with Terri, I understood the benefit of purchasing a warranty from an FCA regulated company, and I now have peace of mind that my car will be under warranty for the next year with a reputable company.
22 July 2024
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful and knowledgeable. Your feedback is highly valued!
Easy to deal with and very helpful
Easy to deal with and very helpful , a very good product and great value for money .
14 June 2024
Reply from Warranty Direct
Thank you for your positive feedback, it's fantastic to hear that you are satisfied with the product we offer! We take pride in ensuring that there is an option that fits the needs of our customers and making the process simple and hassle free which we're thrilled you experienced just that!
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