Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
I emailed to enquire about renewing my policy and was contacted by Tia 90 minutes later. A few simple questions and formalities and I was covered for another 3 years in 15 minutes. She was polit... See more
Company replied
Rianna knows how to do her job, over and beyond, explained everything didnt leave anything out clear cut instructions know where i stand and not a single i can say she didnt do knows where the custome... See more
Company replied
Company details
- Vehicle Repair
- Car and Motor Insurance Agency
- Vehicle repair shop
- Car service
- Insurance agency
- Motorbike repair shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rianna Hobbs was courteous and polite…
Rianna Hobbs was courteous and polite throughout our coversation,she explained everything i needed to know in a way that i could easily understand,i will be happy to pass on warranty first's details to freinds & family for their consideration.Thank you.
22 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
THIS IS A SCAM........
THIS IS A SCAM......... THEY ARE NOT COVERING NOTHING........ DON'T MAKE ANY COVER WITH THIS SCAMMERS............ MY ENGINE ALMOST BLEW UP AFTER 1 MONTH AFTER I PURCHASED A CAR AND THEY SAID 50£ IS ENOUGH TO FIX AN ENGINE!!!!!!! F....... M........
14 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Initially we received a quotation that referenced, cleaning the sump, pick up tube and replacing the oil and filter, as these items are not considered under the plan we contacted you to notify you that we would be unable to assist with this repair quoted.
You have since advised this is not the complete repair, and that further investigation is needed, as advised the plan provides a contribution of up to £50 towards the diagnosis costs, but does not cover the cost of any stripping needed. Until a final diagnosis and estimate is provided, we are unable to review your repair request any further.
Car warranty
Dealt with Rosie on the phone - handled everything very well & made the whole process easy going.
Covered everything I needed for a good price also.
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Alex.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
No nonsense car warranty.
Very friendly and informative phone call with Rosie. She explained everything well and answered my questions , also put me on a more affordable plan.
17 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Very bad experience
Very bad experience, has taken almost two weeks during which I have had to order taxis everywhere out of my own pocket and then they only offered to cover £250 of the £750 job even though the garage gave them a full diagnosis of the problem and what parts and the amount of labour they would need.
Would not recommend
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
The repair request was opened on 05/06, online via the customer portal, however, an estimate was not provided until 11/06, unfortunately, the garage did not provide any information on why the quoted part had failed or how this had been diagnosed as the issue and on 12/06 we contacted them for more information. We eventually were able to speak with the garage on 15/06,when they called us to discuss the diagnosis and the technicians completed their review on 16/06, when the payout was discussed with you and sent via email.
In terms of the payout offered, this is in line with the plan held, the part price offered is that of a genuine part from the main dealer, and the labour time is in accordance with industry standards and your plans hourly labour rate limit.
We are sorry you have been unhappy with the outcome, but we can advise this was assessed in accordance with the plan and the terms and conditions.
Terrible company
Terrible company , asked to speak with person dealing with my case , passed down phone to different colleagues! Clearly says parts are covered , stated works in invoice, still don’t want to pay! Basically making there own rules & ignore you when you want to speak to someone in charge, that sums it up they take your money, but when yuu in need help they don’t want to!
no diagnose contribution! no payment made or contribution of any sort!
What is the point of having warranty if they simply don’t want to help you!!
Avoid joke of a company!
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
The fault reported related to the TPMS, this system is not considered under the plan, however, the we received a quote for a suspension valve block. Our technicians advise there is no correlation between a TPMS issue and the suspension valve block, and when you spoke with our team we advised to review this any further we would need clarification on how this has been diagnosed. If no further information is available, regretfully we would be unable to assist.
In relation to the diagnosis costs, a contribution only applies in the event the repairs needed are considered and approved under the plan.
As mentioned if further information can be provided on how the diagnosis of the valve block for the TPMS fault has been conducted including fault codes etc, we would be happy to review this further.
I had a contact regarding my warrenty…
I had a contact regarding my warrenty and they were really helpful. I have fibromyalgia and struggle with memory, maintaining information and understanding information given. They were kind and explained everything easily for me and repeated if necessary. Their telephone manner was really considerate. I hope going forward we manage to communicate and get on as well as this first contact has been. Many thanks to the person i spoke to.
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Knowledgeable and Personable Staff
Had a great call with Frazer, very clear info, but also personable as well - goes a long way to wanting to do business with a company.
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Frazer.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
DO NOT USE
Do not use this company! After providing everything that they requested they still refused our claim even though we met all the conditions! Absolutely appalling service!! The garage who were carrying out the work were shocked that they made us pay for work that should simply and clearly be covered!!
15 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
On requesting further information for your vehicle, the garage were not able to provide images of your vehicle but the details provided suggested the failure was due to a worn pinion bearing, unfortunately, the part needed is not considered for failures relating to wear and tear and no evidence of a sudden mechanical failure has been provided.
We are sorry you are unhappy with the outcome but we can confirm that the repair request has been assessed in accordance with the plan held and the terms and conditions.
I wasnt sure what to expect as i have…
I wasnt sure what to expect as i have never taken out a warrenty before. But Rosie was super friendly, she explained everything clearly to me, i was more than happy to accept the warrenty offer.
15 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia made everything so easy she…
Tia made everything so easy she explained my options thoroughly and choosing my plan and paying straight forward and simple. The young lady was an absolute delight to deal with l wish more people were like her
15 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia was very helpful in arranging my…
Tia was very helpful in arranging my extended warranty
12 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Renewed policy for 3 years
Requested a call back, and Aiden called me. A really pleasant guy, helpful, thorough, and I’m happy knowing he’ll be the person I deal with for the duration of our policy. Thanks, 100% recommend!
12 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Warranty Renewal
Had several conversations with Rachel Porter about renewing our warranty. She was very knowledgeable, professional and understanding when I had to move our call times, which I really appreciated. Rachel was not pushy in anywa, was really friendly and took the time to answer my questions. At no point did I feel rushed or pressured into a decision and I am happy with her help is setting up our renewal plan.
12 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Air conditioning compressor noisy
Air conditioning compressor noisy, got quote from garage will not pay for associated parts or regas which are essential as part of the job and would not pay the amount the garage wanted for the compressor they found a cheaper one. If you want a cheap repair ok but I would never use these con artists again.
12 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
In relation to parts pricing, when a quotation is submitted, we do check and verify part pricing, where an alternative part can be sourced, if this is suitable for the vehicle, this is what we would contribute towards.
Unfortunately, the plan held does only consider listed parts, if other parts are required, including the regas, then regretfully these items are not considered under the plan.
We are sorry you are disappointed with the outcome, but we can advise the repair request has been assessed in accordance with the plan held and the terms and conditions.
Cameron was very friendly very polite…
Cameron was very friendly very polite professional gave the best advice. I shall always use him and the company for my warranties thanks Cameron. Naz xx
11 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Bethany was very helpful
Bethany was very helpful, very friendly, explained everything to a tech dinosaur like me, answered any questions without hesitation and got a discount so happy days.
11 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Bethany.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rosie made the process quick and easy…
Rosie made the process quick and easy qnd was very relatable, she answered any questions of things that where worrying me, helping to reduce my anxiety with the whole process
10 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I had a call from Mel about renewing my…
I had a call from Mel about renewing my cover. I had previously had free cover with my purchase and had totally forgotten about it. She was absolutely brilliant. She was friendly and explained everything I needed to know. I renewed it with her and definitely was very grateful of the call.
I’d highly recommend speaking with Mel and taking out the cover for your vehicle.
11 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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