Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
I emailed to enquire about renewing my policy and was contacted by Tia 90 minutes later. A few simple questions and formalities and I was covered for another 3 years in 15 minutes. She was polit... See more
Company replied
Rianna knows how to do her job, over and beyond, explained everything didnt leave anything out clear cut instructions know where i stand and not a single i can say she didnt do knows where the custome... See more
Company replied
Company details
- Vehicle Repair
- Car and Motor Insurance Agency
- Vehicle repair shop
- Car service
- Insurance agency
- Motorbike repair shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience renewing my policy
Great experience renewing my policy with Tia who is my account manager. Made a claim previously and was dealt with super quickly.
29 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Tia was very professional and helpful
Tia was very professional and helpful. Was a quick job to get it all sorted. Thanks
29 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Quick and easy renewal
Jess was great - clear and concise options presented and explained really well for renewal of my car warranty. Great customer service - quick to respond rather than being on hold for a long period of time.
Would highly recommend for anyone looking for a warranty package on their cars.
28 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Jess.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Scam
Scam, scam, scam
avoid like a plague
I was sold 3months warranty from this company when I got my used car. Few weeks to the end of my 3months cover, a rep from them called and sold me a dream, I feel so stupid looking back now, I got a 3years cover and thought I was save.
Car developed cambelt problem and needed to be replace, this company completed handed off and I had to pay £1200 out of pocket to fit a new cambelt. Their claim is 'wear and tear are not covered'. so what is covered?
Every car in the UK under goes yearly MOT checks and would need repair of any wear and tear, if this is maintained your car will most likely not have a fault. So if wear and tear is not covered, do you expect me to drive my car into a wall or smatch it up to make a claim?
I regret ever buying this scam. Tried canceling and I was told I can't, they are hell bent on taking your money and making sure you get nothing.
Run from them as far as you can.
23 March 2026
Unprompted review
Reply from Warranty First
Thank you for your review, unfortunately, we are unable to locate you on our records from the account provided. Should you wish to discuss this further, please do not hesitate to email us at customercare@warrantyfirst.co.uk
Excellent costumer service
Account Manager Tia, was brilliant from start to finish. She was friendly, professional, and explained everything clearly, making the whole process simple and stress-free. Excellent customer service – thank you for all your help!
28 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Great service
Great service, always trying to help you get the best deal, this is my 3rd year with warranty first, now just got my sons car sorted, highly recommended
27 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Cameron was fantastic at sorting out my…
Cameron was fantastic at sorting out my warranty renewal he explained everything in plain talk so I new exactly what I was covered for and what was included in my new policy
5 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
I got their warranty when I purchased…
I got their warranty when I purchased my used car. Unfortunately I had to use it on a repair, they were flawless on getting it sorted and walked me through the best steps. On my annual renewal I had the please of dealing with Cameron Gater-Condon, he was great at informing about all the options!
27 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Melody was very helpful and explained…
Melody was very helpful and explained everything to me which I appreciated. She is very good at her job and makes people feel comfortable.
26 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Melody.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Rianna was very friendly
Rianna was very friendly, engaging and informative, she guided me through the policy and process with no rush which helped with my decision to enter into the warranty agreement, many thanks.
26 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I spoke with Frazer and he was helpful…
I spoke with Frazer and he was helpful and made sure he covered all the steps I need to renew my policy.
26 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Frazer.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Yet Another Poor Company
Yet Another Poor Company
Be careful of these guys.
Purchased a car in March and contacted Warrenty First as soon as its looked likely repair work would be necessary.
They nolonger wish to honour their service agreement and when questioned throw up brick walls.
Wouldn't recommend these individuals and feel totally cheated.
26 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review, our records indicate your repair request has exceeded 14 days and we have asked for some details surrounding the delay to be able to extend this.
The repair request has not been declined at this time and should you wish to provide the details requested, an extension will be reviewed.
Rachel was brilliant and took the time…
Rachel was brilliant and took the time to answer my many questions.
21 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Fabulous communication and a very nice…
Fabulous communication and a very nice person to speak with. Thank you
22 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Thank you Tia Saunders
Thank you Tia Saunders
Polite
Knowledgeable
Efficient
A pleasure to do business with 😄
22 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Bethany was very efficient and…
Bethany was very efficient and explained everything really clearly and simply and got us the best plan. Really pleased with the service I received today
22 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Bethany.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Not worth having
I bought a car about 5 weeks ago from a second hand garage with less than 40,000 miles on the clock.
The garage said it came with a 3 month warranty with Warranty First. It went into a local garage yesterday for a loss of coolant, and the cooling system is covered under my repair plan. The issue is a cracked reservoir and WF have rejected the claim as the reservoir isnt specifically stated in the very small list of things that are covered so i am down another £350 on a car that cost me £26k 5 weeks ago. I do understand it isnt WFs fault that i bought a car with a cracked reservoir but the point is their list of items covered is obscure and small and not really worth having. I got the warranty for free with the car but certainly wont be extending cover once the 3 months is up.
They get an extra star because both customer service advisors i spoke to were great.
21 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
As mentioned in your review, the part needed was a coolant reservoir, this part is not listed within the plan you hold. Our plans are designed to be as transparent as possible and we list the parts that are considered, where parts are not listed then they would not be considered under the plan.
The plan you hold is one of our most popular and comprehensive plans, and several hundred parts are listed for consideration.
Should you encounter any further issues with the vehicle, please do not hesitate to contact us.
Warranty first helped out with my…
Warranty first helped out with my repair on my vehicle, it was a very easy process and quick. I could not have sorted my car out without them in a reasonable time period
13 March 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Frazer handled the negotiating and…
Frazer handled the negotiating and ultimate setting up of my policy in a top manner. If you ever find yourself contacting Warranty First to st up a policy, trust me, ask for Frazer, he'll do yo proud.
21 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Frazer.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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