Warranty First Reviews 

Chantelle was very friendly and reassuring when explaining the policy and what was covered. Great customer service

Ruby was very helpful and informative, they made it very easy to renew

Very good customer service and very helpful..mel was amazing got me a discount on my cover 👍

I just wanted to provide some feedback regarding my experience with Jess.

I called this morning to get a quote for warranty. I honestly thought i would be speaking with a robot like other sales people i speak with but I was wrong.

Honestly, from the very first conversation, she made me feel extremely comfortable and at ease, especially considering I was quite stressed and unsure about taking out a warranty due to the monthly costs and overall commitment. Her tone, approach, and patience throughout the entire process were excellent.

Jess genuinely went above and beyond to help me. She repeatedly looked into discounts for me, spoke with her manager several times, and really made the effort to make sure I felt comfortable and understood everything properly before making any decisions. I can admit I was probably quite difficult at times with all my questions and concerns, but she remained patient, understanding, and professional throughout.

What stood out most to me was that she came across as someone who genuinely wanted to help rather than simply sell a product. She explained the terms and conditions clearly, broke everything down in a way that made sense, and made sure I fully understood the long-term benefits. Even when I mentioned another offer from a different company that initially looked better, Jess and her manager took the time to explain the differences properly and why, in the long run, their option would work out better for me.

The offer itself was also very competitive, and the amount of discount she managed to secure honestly exceeded my expectations. The structure of paying an month for the first 10 months and then having no payments for the remaining 14 months actually made the whole arrangement feel much more manageable and worthwhile than I originally thought.

Most importantly, I felt like I could trust her. She approached me in a very genuine and friendly manner, and her reassurance that she would be available to help if needed gave me a lot of confidence moving forward. In the end, I genuinely believe it was her approach and customer care that convinced me to go ahead with the warranty.

Overall, she was extremely helpful, patient, understanding, and professional throughout the entire conversation, and I felt that level of service deserved recognition

Very courteous call handler who explained everything perfectly.

Top service from Alex Miller at Warranty First! Very professional, friendly, and helped me get the best deal. He took the time to explain everything in detail and answered all my questions. Fantastic service and a very smooth experience from start to finish. Highly recommended!

Very easy to renew my warranty.
Rianna was extremely efficient and polite, whilst making the process extremely smooth. Great customer service!

Spoke with Warranty First after a 25 minute wait for an agent. I was attempting to make a claim, as i hadn't been issued with a booklet when taking the policy on the purchase of my car i was unsure what was covered.

The agent was very polite and professional.

Unfortunately as is normal with warranty companies the actual policy is worthless. I was trying to claim for an oil leak which after reading the information sent by the agent, it seems that Warranty First do not actually cover very many items at all. I also apparently had to get the car diagnosed which involves a considerable amount of time and money before they would even look at the case. As it turns out the suspected part isn't covered so no point in following the process.

I would personally avoid any form of extended policy as it isn't worth the cost.

Spoke to Rianna several times about renewing our policy. She was very helpful and knowledgeable, and more importantly not pushy about the sale, which puts me off of companies. Every thing she said she would deliver she did

Ruby was amazing! She spoke so nicely and made me feel completely at ease. There was absolutely no pressure at all — I couldn’t have asked for better service. Highly recommend!

Frazer McGreary was both professional and friendly to deal with when discussing my renewal. He explained everything to me in a way that was relateable. He answered the queries I had, listened to what I was saying, explained the options available and a detailed breakdown of the costs. His customer service and knowledge is definitely an asset to the company.

Luke was great he went through everything in great detail .. highly recommend him 100%

Polite and efficient.

Don’t expect to get all the repair costs back.
I was sold this warranty with a used vehicle from a dealer. After three days of ownership the car went wrong. It was a Tesla so there aren’t many garages that can work on them.
Warrantyfirst will only pay £75 per hour, no garage will fix a Tesla for that amount, Tesla charge £195 per hour.
Secondly warrantyfirst expect the garage to wait 7 to 14 days for payment. Again, try and find a garage that excepts that, they want payment before they release the car.
I ended up having to pay and then claim back from warrantyfirst. Unfortunately this means they deduct the VAT from the invoice and there is also a 10% excess charge.
First repair was £259.24 and I was reimbursed £112.02 from warrantyfirst.
Second repair was £400.52 and I was reimbursed £298.50.
If a garage offers WarrantyFirst the walk away.

Fantastic absolutely top service off Rianna.

Great comunication rosie dealt with query really nicely

Chantelle French was very knowledgeable about the car and brand, I found her insight very helpful. Her approach to customer service was wonderful, and nothing felt too much.

Thank you Bethany for a clear explanation of the plan, payment structure and process. Personable on the phone and efficient follow up on email, so a good customer service experience so far.

Should have been suspicious when I first saw their website, looks like a teenager designed it in their bedroom. When viewing on a mobile half the screen is missing and inaccessible; really amateur ish.

Needless to say when my van developed an oil leak in first month of ownership, apparently the parts aren't covered and thus warranty first won't pay a penny.

I'm not a mechanic and shouldn't be expected to read through a parts list to see what's covered. At the end of the day I've purchased a warranty, the vans has an engine issue and it should be repaired or at the very least contributed to.

Not worth the peice of paper its printed on.

I have just renewed my Warrenty and as usual Aiden was a great help! He is so easy to talk to. Great customer service !