I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more
Company replied
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more
Company replied
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more
Company replied
Company details
- #32 of 55 best companies in Car service
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service from Warranty Wise.
I had to contact Warranty Wise to update my payment card details due to a recent replacement card being issued.
I spoke to Julie, the customer service representative.
Julie was very friendly, courteous and understood my requirement. She arranged to take the payment and confirmed that it was the final payment and that the policy was now valid until the 9th of December 2028.
Excellent customer service and a credit to Warranty Wise.
10 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Julie was able to assist you so efficiently when you needed to update your payment details. It’s wonderful to know that she was friendly, courteous and understanding, while making sure everything was arranged correctly and clearly confirming the details of your policy.
We’re especially pleased that Julie provided such excellent customer service and gave you the reassurance you needed. We’ll be sure to pass your kind comments on to Julie, as we know she’ll really appreciate being recognised as a credit to Warrantywise.
Kind regards,
Warrantywise
Excellent service from Warrantywise
Excellent service from Warrantywise. A special thank you to Hamza and Angela, who were both extremely helpful, professional and supportive throughout the process. They took the time to explain everything clearly and made what was a stressful situation much easier. Really appreciate their help and would definitely recommend them.
9 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that both Hamza and Angela provided you with such helpful, professional and supportive service throughout the process. We understand that dealing with a vehicle issue can be stressful, so it’s wonderful to know that they took the time to explain everything clearly and helped make the experience much easier for you.
We’ll be sure to pass your kind words on to Hamza and Angela, as we know they’ll both really appreciate the recognition.
Kind regards,
Warrantywise
Angela was absolutely brilliant
Angela was absolutely brilliant spoke via the live chat and she ended up calling me. Had a wonderful conversation about the issues with my vehicle and what WarrantyWise was up to with regards to my claim. She informed me that the technician was looking into it and I was happy with this. She put me on a very brief hold no more than 2 minutes and she came back with the decision they would be helping towards to the repair but allowing the full limit of my repair.
Thank you to Angela and the warranty wise team
10 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Angela was absolutely brilliant in supporting you with your vehicle repair. It’s fantastic to know that she took the time to speak with you directly, discuss the issues you were experiencing and keep you informed about what was happening with your repair request.
We’re especially pleased that Angela was able to provide you with a clear update while the technician reviewed the repair and then return so quickly with the decision. We understand how important it is to keep customers informed, particularly when they are waiting for a decision, and it’s great to know that Angela’s communication and reassurance left you feeling happy with the outcome.
We’ll be sure to pass your kind words on to Angela and the wider team, as we know they’ll really appreciate the recognition.
Kind regards,
Warrantywise
Julie!
The staff. Julie managed my query with a delightful attitude and great efficiency. Can't ask for more!
10 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Julie managed your query with such a delightful attitude and great efficiency. It’s fantastic to know that she was able to provide the helpful and professional service you needed and made the experience so positive for you.
We’ll be sure to pass your kind comments on to Julie, as we know she’ll really appreciate the recognition.
Kind regards,
Warrantywise
Angela is a lifesaver
Angela has been absolutely amazing. I was worried about my car warranty because my MOT was about to expire, but she took the time to explain everything clearly and even sent me proof showing I was still covered. She didn’t just do her job, she made sure I felt confident and supported. People like Angela make all the difference. Thank you so much for your help, it meant a lot.
10 September 2026
Unprompted review
Reply from Warrantywise
Good morning,
Thank you for taking the time to share your feedback with us.
We’re absolutely delighted to hear that Angela was able to put your mind at ease and provide the reassurance you needed regarding your warranty and MOT. It’s fantastic to know that she took the time to explain everything clearly and went the extra mile by providing confirmation that you remained covered.
We’re especially pleased to hear that Angela made you feel confident and supported rather than simply dealing with your query. Providing that level of care and reassurance is so important, and your kind words are a lovely reflection of the service she provides.
We’ll be sure to pass your feedback on to Angela. We know she’ll be incredibly pleased to hear how much her help meant to you.
Kind regards,
Warrantywise
First rate service from Dylan
Dylan answered my question with intelligence and empathy and provided a great service. First class.
8 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Dylan was able to answer your question with both intelligence and empathy, while providing the first-class service you deserve. It’s wonderful to know that he took the time to understand your query and provide helpful, thoughtful support.
We’ll be sure to pass your kind comments on to Dylan, as we know he’ll really appreciate the recognition.
Kind regards,
Warrantywise
Don't waste your money
Don't waste your money. - Nothing is covered!!!! - Wasted £1000, which could have been spent on the repair!!!!
9 September 2026
Unprompted review
Reply from Warrantywise
Hello,
Thank you for taking the time to leave us a review. We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us. This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter. Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
A truly terrible company to deal with
I will never ever use this company again, they don't even trust their own people. they only seem to have one objective and that is not to pay out.
They only pay £200 per hr and suggest garages to go to, problem was the garages on the list would not work on my car, so I had to use a main dealer and pay the difference myself. my car has been ready for collection for 2 days now, but I can't get it back because Warranty Wise have not paid, so I continue with the hire car which they will not pay for. Stay away from them.
9 September 2026
Unprompted review
Reply from Warrantywise
Hello,
Thank you for taking the time to leave us a review. We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us. This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter. Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
Angela was extremely helpful with my…
Angela was extremely helpful with my query and obviously acted very quickly as I had my problem resolved within the hour.
9 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Angela was extremely helpful with your query and was able to resolve the issue for you so quickly. We understand how important it is to have problems dealt with promptly, so it’s fantastic to know that you had everything resolved within the hour.
We’ll be sure to pass your kind comments on to Angela, as we know she’ll really appreciate the recognition.
Kind regards,
Warrantywise
Angela was very helpful on the webchat…
Angela was very helpful on the webchat service and explained the process to me.
8 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Angela was so helpful on our webchat service and took the time to clearly explain the process to you. Providing clear and straightforward guidance is really important to us, so it’s fantastic to know that Angela was able to make things easier for you and answer your questions.
We’ll be sure to pass your kind feedback on to Angela, as we know she’ll be pleased to receive such lovely recognition.
Kind regards,
Warrantywise
I spoke with Kyle Cook on the phone…
I spoke with Kyle Cook on the phone today and while the wait time before I spoke with anyone could have been shorter, once I was put through to Kyle he was really helpful and explained the whole process very well to me.
9 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that, once you were connected with Kyle Cook, he was able to provide such helpful and informative service. We appreciate that the initial wait time was longer than you would have liked, and we’re sorry for the inconvenience this caused.
It’s great to know that Kyle took the time to explain the process clearly and ensure you understood everything. We’ll be sure to pass your kind feedback on to Kyle, as we know he’ll be delighted to receive such positive recognition.
Kind regards,
Warrantywise
It was a pleasure talking to Lucy…
It was a pleasure talking to Lucy today. She provided me with all of the information that I needed and was friendly, polite and professional.
9 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that it was a pleasure speaking with Lucy and that she was able to provide you with all the information you needed. It’s fantastic to know that Lucy was friendly, polite and professional throughout your conversation and made sure everything was clearly explained.
We’ll be sure to pass your kind comments on to Lucy, as we know she’ll really appreciate the recognition.
Kind regards,
Warrantywise
I was very grateful for Lucy help today…
I was very grateful for Lucy help today in sorting out my problem with my car repairs I’d just like to thank her for pointing me in the right direction 🤠😎👍
9 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Lucy was able to help you with your car repair issue and point you in the right direction. It’s great to know that she provided the guidance and support you needed and helped make the process a little easier for you.
We’ll be sure to pass your kind comments on to Lucy, as we know she’ll really appreciate the recognition.
Kind regards,
Warrantywise
Hamza my advisor made everything so…
Hamza my advisor made everything so easy & reassured me that everything would be dealt with quickly & professionally
19 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Hamza made everything so easy for you and was able to provide the reassurance you needed. It’s fantastic to know that he kept you informed and gave you confidence that everything would be handled quickly and professionally.
We’ll be sure to pass your kind comments on to Hamza, as we know he’ll really appreciate the recognition.
Kind regards,
Warrantywise
Dear Customer Service Management Team,I…
Dear Customer Service Management Team,I am writing to share my absolute delight regarding the recent experience I had with one of your representatives, Wendy Harwood.Wendy was extremely helpful and went above and beyond by providing me with information that genuinely brightened up my whole day. From the start of our conversation, she was incredibly easy to talk to, and her professionalism instantly made me feel like I was in safe hands.She is clearly a valuable asset to your organisation, and I wanted to ensure her excellent work and reassuring attitude are formally recognized. Please pass along my sincere thanks to Wendy for her outstanding support.
Kind regards
David Finch
9 September 2026
Unprompted review
Reply from Warrantywise
Thank you for taking the time to share your feedback with us.
We’re absolutely delighted to hear about your experience with Wendy Harwood. It’s fantastic to know that she went above and beyond to provide you with the information and reassurance you needed, and that her support genuinely brightened your day.
Creating a positive experience for our customers is incredibly important to us, so it’s lovely to hear that Wendy’s professionalism, approachable manner and willingness to help made you feel that you were in safe hands.
We completely agree that Wendy is a valuable member of our team, and we’ll make sure your kind words and sincere thanks are passed on to her. We’re sure she’ll be delighted to know that her support made such a positive impression.
Kind regards,
Warrantywise
The service advisor was friendly and…
The service advisor was friendly and professional and answered all my questions regarding my renewal
9 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that our service advisor was friendly, professional and able to answer all your questions regarding your renewal.
Thank you for taking the time to share your experience with us. We really appreciate your support!
Kind regards,
WarrantyWise
Very helpful
9 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that you found our team so helpful.
Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Spoke to warranty wise to get an…
Spoke to warranty wise to get an understanding of how my policy works and they was really helpful, polite and great communication.
9 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that our team was able to clearly explain how your plan works and that you found them helpful, polite and communicative throughout.
Thank you for taking the time to share your experience with us. We really appreciate your support!
Kind regards,
WarrantyWise
Easy transfer of the warranty to the…
Easy transfer of the warranty to the new owner assisted by Julie D and finalised by Olivia C in a very quick, professional and efficient manner. superb
8 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Julie D and Olivia C made the transfer of your warranty to the new owner so quick, professional and efficient.
We’ll be sure to pass your kind comments on to Julie and Olivia. It’s wonderful to know you found the process so straightforward and received such superb service.
Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Been really helpfull sorting out any…
Been really helpfull sorting out any questions I have plus got me back on the road fast when my car needed fixing
9 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that our team has been so helpful in answering your questions and supporting you when you needed us. It’s especially great to know that we were able to help get you back on the road quickly when your car needed repairs.
Thank you for taking the time to share your experience with us and for your continued support!
Kind regards,
WarrantyWise
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