Wasatch Reviews 

We've used Wasatch for over 2 years in high production facilities, producing tens of thousands of printed products per month. We primarily use Wasatch as the RIP engine for our transfer printing.

We've found their technology to be stable, efficient, and exactly what we need. From time to time we've had issues pop up and their support team is always timely with responses and provides good insights to resolve issues.

Wasatch is also committed to continually improving their solutions. They recently released a new feature to support parallel process of RIP files, which saves a ton of time, they came up with this idea on their own. They also partner with customers to listed to partner feedback.

They recently added a new feature to allow us to set pure white ink opacity, which really improves overall print quality.

Overall a great printing partner!!!

Avoid at all costs! We purchased the rip for our Epson printer costing over £1000 and unfortunately the computer it was installed on crashed. When approaching Wasatch to help they refused to resend the lost licence key and instead tried forcing us on to there overpriced subscription plan. The software also has a physical dongle to activate and a key, the dongle i had and I showed evidence of this and that we purchased the software, sent invoices etc. but they still wouldn’t resend the key that I needed. I had purchased the software on a perceptual licence so how is that even legal? How any business can operate like this is beyond me, they are nothing short of crooks. My case was escalated to management so this unhelpful conduct runs throughout the business. My experience with Wasatch is by far the worst I’ve had with any business.

My company purchased an Epson Dye Sublimation wide format printer that came bundled with Wasatch software. The printer worked fine for several years until Wasatch abruptly pulled the plug on the software without any previous notice. Wasatch decided that all customers must purchase their software with a monthly subscription. They terminated the old version so that nobody could use their printer without subscribing. When I discussed the negative impact this business decision had on my business, the company turned its ear and stopped answering my emails. Pay up, or we don't want to hear from you.