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Rated 5 out of 5 stars

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... See more

Rated 5 out of 5 stars

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... See more

Rated 5 out of 5 stars

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... See more

Rated 5 out of 5 stars

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... See more

Company details

  1. Kitchen supply shop
  2. Home Furniture Shop

Information provided by various external sources

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

The 3 tier fruit basket arrived in excellent condition. It looks exactly as in website. Very happy about the purchase.

28 January 2015
Unprompted review
Rated 5 out of 5 stars

Easy

Ordered a toaster from them as their price was better than other online retailers. Well packaged, arrived in a reasonable time, item just as described. Would purchase from them again.

27 January 2015
Unprompted review
Rated 1 out of 5 stars

product delivered on time, but.............

it took three days to receive an email for confirmation of transaction, lousy customer service, i called customer service three times during business hours nobody picked up. i will never use wasserstrom again.

27 January 2015
Unprompted review
Rated 5 out of 5 stars

HAPPY with PRODUCT

I ordered some organizational items and they are GREAT!
I received 2 hanging sweater organizers and 2 XL zip lock storage containers! I like the zip lock storage containers so much better than the vaccum bags! Those always seem to deflate!

27 January 2015
Unprompted review
Rated 2 out of 5 stars

Disappointed

Received my Induction Cooker and it actually had words incorrectly spelled on them?

22 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Although one of the items I ordered was out of stock and a portion of the order was incorrectly sent both problems were immediately taken care of in an extremely efficient manner. I would definately use this company again and would recommend it to anyone.

21 January 2015
Unprompted review
Rated 5 out of 5 stars

So happy to find these pans; I looked for them quite some time.

I looked for the small pizza pans for quite some time. I wanted them for grandchildren's birthdays to make "pizzokokies" -- they love having their own serving! I was delighted to finally find them. They arrived as promised with no problems and seem to be good quality -- just what I was looking for!

21 January 2015
Unprompted review
Rated 5 out of 5 stars

They sold me things.

I wanted things they had. I gave them money for the things they had and they sent those things to me. This made their things into my things. It was pretty straightforward.

ps. - the government took some of my money, too, although they didn't send me any of their things.

21 January 2015
Unprompted review
Rated 5 out of 5 stars

great customer service

I wish I had written down the name of the woman I talked to in customer service. She was excellent!
I received the wrong item. The rep quickly figured out the problem and then expedited a correct replacement in amazing time.

Wow!

20 January 2015
Unprompted review
Rated 3 out of 5 stars

Product was not what I thought it was.

I ordered the strainer "cup" for our Hamilton Beach coffee pot that makes one cup or a full pot. Although the numbers matched, on my model the hole is in the middle of the strainer cup but the ones sent to me were at one side, not in the middle.. By taking one sent me I was able to take a part from it and use it on my broken one.

20 January 2015
Unprompted review
Rated 5 out of 5 stars

Drinking glasses

Glass took longer than expected to arrive. Once they got here (undamaged) I was very satisfied. They were as described. Heavy and large. I'm happy with my purchase and their customer service.

20 January 2015
Unprompted review
Rated 3 out of 5 stars

Not as advertised.

The picture of the steak plates I ordered is stunning. What I received was not what is described online. Not happy with spending $150 on steak plates with a plastic liner when it's advertised to be a wood liner.

20 January 2015
Unprompted review
Rated 5 out of 5 stars

Great quality product

I was completely satisfied with the quality of the products I ordered. They were also delivered on time.

20 January 2015
Unprompted review

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