Watches2u.com Reviews 

7,009
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the speed of delivery, often receiving orders quickly, sometimes even the same or next day. People also appreciate the competitive pricing and product quality, with many finding items to be gorgeous and as described. However, some people were dissatisfied with customer service, reporting issues like unacknowledged refund requests, being charged for returns, or receiving credit notes. Additionally, several customers experienced problems with their orders, such as receiving incorrect, damaged, or non-functional items. There were also instances of tracking issues and orders not being delivered despite status updates.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and accuracy. Many customers praise the genuine... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting fast and efficient order... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive and good prices for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send me a tracking link, so I had no idea where my order... See more

Rated 5 out of 5 stars

They delivered my order very quickly and when I raised a question about the specifications of the watch I bought they came back to me straight away and we were able to sort everything out in no ti... See more

Rated 5 out of 5 stars

Had an issue with an order and lost hope I will admit but luckily the customer service were amazing and helped solve the problem so I was able to purchase multiple watches. Thank you so much Niy... See more

Rated 5 out of 5 stars

I had the opposite experience of many people having delay issues. I ordered my parcel in the afternoon and it came the same day about 6hours later! Absolute next level speed of delivery!


Company details


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3.4

Average

TrustScore 3.5 out of 5

7k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(7,009)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Timex Weekender Watch

I recently ordered a Timex watch for Christmas, but unfortunately it was broken. However, after contacting the customer service team, they organised a very speedy replacement. The team were very curteous and helpful (and very apologetic that the watch was broken). I highly recommend ordering from Watches2U, they provided excellent customer service and a quality end product - thank you.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Received the watch delivered in a paper…

Received the watch delivered in a paper bag and the box inside was damaged not suitable for giving to my partner as a present.
Notified the company and returned the item with a prepaid postage label they then deducted £7.99 for the returned item.
Not a happy bunny so will not be using them again.

24 November 2025
Unprompted review
Rated 3 out of 5 stars

Beautiful watch but the battery wasn’t…

Beautiful watch but the battery wasn’t working. Had to spend £25 on a battery with Timpsons so I had it working for my wedding. Didn’t have time to go back and request a replacement. The watch should have been checked before being dispatched.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke

Absolute joke! I ordered 2 watches and both seem to arrive fine. I check the watches and both are not working.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Watches2 is a SCAM

purchased a watch on October 4. Tracking says delivered at 11pm at night. CANNOT BE TRUE. MUST have a code and nothing was delivered.
I have tried to contact them multiple times but no response whatsoever.

4 October 2025
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Dear Customer,

Thank you for your feedback. We are sorry to hear that you have had difficulty locating your parcel.

To clarify, while many of our orders are handled by Royal Mail, some of our deliveries are also fulfilled by Amazon. Their couriers do frequently deliver up until 10pm, and in some cases, tracking updates may show a slightly later timestamp depending on when the driver completes their route.

We take all reports of non-delivery very seriously. Please send an email to support@watches2u.com with your order details and any information regarding the delivery code you mentioned. This will allow us to open a formal investigation with the courier and resolve this for you immediately.

Kind regards,

The Watches2U Team

Rated 5 out of 5 stars

Great customer service

Had an issue with an order and lost hope I will admit but luckily the customer service were amazing and helped solve the problem so I was able to purchase multiple watches.

Thank you so much Niyah!

Your time and support was super and very much appreciated!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

All good.

Ordering easy, delivery quick. Product as per photograph and description. Happy customer.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

All good.

Ordering and delivery all good.
Watch as pictured and described.
Happy customer.

27 September 2025
Unprompted review
Rated 3 out of 5 stars

Nowhere for links to be removed

Overall the watch was good value, delivered on time and was quality. The one thing that was disappointing was there was no where to leave a message when buying about getting links removed. This is the first website that I have come across that doesn’t offer this service. Even eBay ofer this. In the future, if I find a watch which is the same price as yourselves but offers that service I’d be going with them.

12 September 2025
Unprompted review
Rated 4 out of 5 stars

Great price!!

The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send me a tracking link, so I had no idea where my order was. When they delivered, they just left the parcel at the door without contacting me. Luckily, it wasn't lost.

12 September 2025
Unprompted review

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