Watches2u.com Reviews 

I ordered a watch for my husband yesterday evening and got it today! I am seriously impressed! Would recommend to anyone! He loves the watch too, it's the next gen from his old one

I bought a Timex watch from Watches2u via Amazon. After 5 months it stopped working properly. Watches2u refuse to exchange it or refund me my monies. The watch supposedly has a 2 year warranty. Watches2u keep telling me to get in touch with a Timex warranty centre, the nearest one to me is in Italy. It is going to cost me £20 to send it recorded delivery to the centre. Watches2u keep saying, because it is out of their 30 day money-back warranty they cannot do anything about it and they say it is up to Timex to put it right. I was under the illusion that when you make a purchase from a company, it is the company's responsibility to sort out any issues and they should honour the 2 year warranty at no cost to the consumer.

Very easy and quick service.
Watch arrived within a couple of days.
Very happy!

Watch purchased on August 14th with delivery date of August 25th. Today, September 9th, still awaiting delivery.

👍👍👍👍👍👍👍👍👍👍👍👍

Company are a con they take your money hold it for a 10 days then cancel for no reason im still waiting for my refund that they say has been sent
Avoid avoid avoid

Ordered a watch, it was delivered the following day, opened the box to find they had sent me a completely different watch to what I had ordered. Customer service is shocking and totally unacceptable and unprofessional.

Avoid, stated they refunded me but 10 days later nothing.

Was told 10 days ago that my order was refunded, my bank claim otherwise. When I looked back at my emails they (without telling me) sent me a credit note not a refund, for an order that they told me was confirmed and in stock. Having to claim this back via my bank, no resolution and telephone service does not even work. Avoid.

Ordered yesterday morning and received today. Amazing service

I had the opposite experience of many people having delay issues.

I ordered my parcel in the afternoon and it came the same day about 6hours later!

Absolute next level speed of delivery!

Absolutely amazing. Ordered the watch on the Wednesday and got it on the Friday. I bought it for my partner as a present and he was extremely happy. He loves it. Totally hassle free. Thank you for a wonderful experience with online shopping.

From ordering to delivery no problem, only took a couple of days, not left wondering when it would arrive, was updated regularly.

Just bought an Armani exchange watch and it arrived fast and the watch looks great and works perfect...I got the watch at a very good price......

I placed the order on Sunday 20th July and one major reason for placing the order was the delivery date. Site was showing delivery date of July 22nd and same was displayed while placing the order. After placing the order I started to realize the unprofessionalism of the company.

- Received approval email around 9 AM on July 21st and approval email says that customer should receive another email when order is processed / dispatched. I never got that email. In the email a customer service number (Phone: 0208 688 5748) is mentioned. When I called that number today it tells me that telephone number is no longer operational for customer support. Why would a retail company publish a non operational telephone number. This was highly disappointing and unprofessional at company's part.

- After raising a support ticket, I got a response within an hour( which was good) telling that order cannot be cancelled as it has been dispatched in the morning. Where is that dispatch email? There is no useful order tracking mechanism on the platform.

I would not be commenting on the product itself as I will never be getting that. They will be delivering it post the committed date and I'll be out for school holidays.

But I have never dealt with a new age retail platform who has such unprofessionalism in the order process. Hugely disappointed.

Absolutely brilliant service.....my lovely watch arrived a day after l placed my order....thank you!

Third watch from Watches2U.
Once again extremely happy with both the watch, the web site, the price and the delivery service.
I like Casio Edifice watches and whilst their range is not that large, their pricing is without a doubt the best and so far, I have had three bargain watches from them all delivered within 24 hrs. I dont really think you can beat that. Well done Watches2u!!!

I Ordered a watch on Sunday evening 13th of July. The website is reasonable good and the quality of the watches looked good.
Still awaiting for my parcel to arrive, since been emailed my product was shipped out from there warehouse on Tuesday 15th of July, it’s been delivered in Royal Mail Track 24, read on the watches2u website about delivering, it can be up to 5 working days through Royal Mail. Still going wait until today and Monday, then I may send an email to contact someone at watches2u if I don’t receive my item I paid for online.
That’s all the experience I can say at this time.

Update: August 7/08/2025.
didn’t receive my order of a Armani watch from this website, they said it was delivered or stolen through being delivered.
I requested a refund and the customer service lady (Christina ) all through email only not speaking on the phone, as all customer inquiries are email only, the website shows a contact number.
They kindly refund back a full refund.
100 % I did never receive my parcel, happy they gave back a refund.

Ordered watch paid for it told it was being delivered. Week later no watch no delivery, got in touch was told it was out of stock, they should have said this when ordering.In the end never got the watch but they were good with the refund bit of a pointless exercise