Watches2u.com Reviews 

I ordered the Timex TW2W70800. I was surprised the watches arrived the very next working day. Brand new and as described. It was easy to adjust links without tools for my wrist and set the date and time. Would definitely order again. Many thanks 👍

I bought a watch that came that didn't work. Took to timpsons who told me battery was dead. Was told by this lot that if I was prepared to buy a battery they would reimburse me. They never did and since then one of the hands has dropped off. AVOID GOING ANYWHERE NEAR THIS COMPANY

AVOID AT ALL COST!

I ordered a watch on 6th December for my wife for Christmas. Watch turned up ok but my wife didn’t like it. We sent it back at the end of December but still not received a refund.

Sent multiple emails but get fobbed off every time.

They have basically stolen my money!

I ordered two watches from this company for my partner for Christmas. Delivery was fast… no issues there. Fast forward to Christmas Day. One watch working perfectly, the other is not working. I left a contact message (11/1/25) and sent an email (16/1/25) asking for refund or replacement with a copy of the order. I eventually received a reply on the 20/1/25 ‘not within 60 days return period’ however clearly order date was 4th December 2024?! I have asked for records to be checked and received no response. Telephone number is not operating a service. No complaints process detailed on website. Will be looking at escalating this by other means now.

Absolutely useless taken my money ..no watch . No answer on phone or reply to emails .. stay well clear people

Ordered my watch on the 23/1/25 and was delivered on the 25th great service once again never had a problem 🙃 fantastic service thank you

Kind regards Mr d richardson

Watch fell apart 6 months after purchase - was only worn very lightly and infrequently. I wrote to the company to ask for a refund and they said to go to Timex directly for a repair. I don’t want to do that - I want a refund! Terrible company. AVOID

I bought a g shock with shipping to ireland. it was clearly written that all fees and taxes are already included in the price unfortunately I had to pay 30 euro customs to receive the watch. I wrote an e-mail to the store and unfortunately to this day I have not received any response. buying a watch from this store should be cheaper but it turned out to be much more expensive than I would have bought it locally

My partner bought me a rotary regent skeleton watch for Christmas unfortunately the wind on the watch wouldn't wind properly so had to send it back. I only want an exchange not a refund. I sent this back over 3 weeks ago they've received the item 3rd of January after countless emails for updates ive had nothing no reply. Order number is 1785898. Up until this the company seems OK I just want my new watch. So if use can resolve this today and send me out my new watch I will happily take down this bad review 👍 update! It's now the 24th of January and still nothing from watches2u despite numerous emails sent over without a reply.

I ordered two items from this place and requested to return one item within the return frame. They responded to me and said I was out of the return period. I asked for clarification regarding the return date and explained there were extenuating circumstances - but some women called Karen sent an incredibly rude and abrupt response telling me that I was outside the return period. End of.

Well, I hope none of these people have to manage serious ill health…unsympathetic muppets.

In response to your reply - I requested a return on 14/01 - that was still one day within your specified return period. Check your records.

sale of the glasses went perfectly until I had to pay import duties. I immediately received a message that this would be refunded, but after I sent the invoice several times I no longer received a response

Fast delivery and excellent price. Highly recommend

Purchased a watch for a Christmas gift end of October, On opening on Christmas Day (for the 1st time) it was the wrong colour for my son (my fault)
Paid £6.99 to return for a refund on 27th December
I have received an email advising this watch has been returned to me as it is in a ‘used condition’!!!!!!
Really confused as it was returned in the condition it was received?????
Have never used watches2u before, however after reading a few good reviews decided to give it a go!
Big mistake on my part as looking back the good reviews are only for straight forward purchases!!!
Any returns etc and their customers are left out of pocket with purchases which are not suitable

Good price for an item that's largely out of stock everywhere. Ordered in Xmas day and arrived swiftly after boxing day! Super fast postage. Packed well and perfect on arrival.

So did I'm looking through their site for my next buy. Really happy.

After terrible service from the company Fossil, I then ordered a watch from Watches2u which was amazing customer service, very quick delivery and would 100% order again

Disappointed with the service. Not recommended

I purchased this watch for my son for Christmas.
On receiving the watch which came in a damaged gift tin, which I had complained about and no replacement tin was offered. I was told to send it back (timing would be an issue to get another before christmas) when opening a ticket for sending back it wouldn't allow it and said it was not eligible for return.
Decided to keep and buy my own tin.
When wrapping the watch, I decided to set the time and date ready but second hand was jumping and stop watch wouldn't start or reset.
I took it today (Christmas eve) to find that the battery was dead and when the battery was removed there was also a watch strap pin inside the watch.
I paid alot of money for this watch in a damaged tin and dead battery and had to pay £13 for a new battery.
Avoid buying from this company, communication is poor and non affective nor satisfying.

Update: 6th January, still waiting for a refund for the new battery. Using their open ticket source online and they keep replying with wanting order number which I have given them multiple times and proof of receipt of new battery.
Will update if I ever get my money back.
Please think seriously before purchasing.

Update i finally recieved refund d for new battery. Still wouldn't recommend purchasing from this company.

I recently ordered a watch from this company, but shortly after placing the order, I realised it wasn't the one I wanted. I quickly reached out to cancel my order, but I was told that it had already been processed. However, I received an email confirming the processing after their response, which raised my doubts about their claims.

I had to return the watch, and while they were prompt in providing a return label, the follow-up service has been lacking. I returned the watch on November 29, and they confirmed they received the goods on December 3. I paid through Klarna, which usually processes returns quickly. After almost three weeks without a refund, I contacted Watches2u, only to be told to reach out to Klarna instead, claiming the refund had been processed. This seems misleading, as Klarna would have notified me if that were the case.

I emailed Watches2u again providing them with a screenshot from the Klarna app showing that Klarna awaits confirmation of my return from Watches2u. I did contact Klarna as they suggested, and they confirmed that they haven’t received any information about my return from the merchant (Watches2u). But after that email I haven’t received any response from Watches2u.

Overall, I was disappointed with the return process (which is still ongoing I am not sure if I’ll get my money back) and that’s why I won't be shopping here again.

Excellent customer service. I had to cancel as the item would have missed the date required and the cancellation was confirmed within minutes with no fuss. I will definitely use them again.

I've sent back Vivienne Westwood men's watch which looks cheap and very light, they received it but I have to wait 14days to deal with the return plus maybe wait again for the refund, they probably come up with something else, avoid this company at all costs,bad attitude,never use them again.